MSI GeForce RTX 2070 GAMING Z 8G, Troubleshooting Manual

Page 1: ...he power connectors and graphics card installation Then do a cross testing If the problem persist please go with software troubleshooting methods Hardware troubleshooting methods Check the power connectors Make sure the graphic card is tightly attached to the motherboard PCI E slot The 6pin or 8pin power connector is properly inserted to the graphics card If the graphics card has multiple separate...

Page 2: ...Check graphics card installation Remove the graphic card and assemble again to make sure the PCIe pins are well attached to the motherboard ...

Page 3: ...U graphics to start up the PC If the screen remains in black that means the problem is with the motherboard not the graphics card p Note if your PC has no embedded or integrated CPU graphics try cross testing with another PC to confirm the cable monitor functions p Software troubleshooting ...

Page 4: ...the newest version on their website which can also be used as an option Running a Windows Update could also fix the problem Note please uninstall the existing driver before performing a new driver installation process Uninstall the existing driver Download and update MSI official website s driver version Download and update the driver from chip vender Update drivers in Windows 10 Uninstall the exi...

Page 5: ...Click Device Manager find out Display adapters ...

Page 6: ...Right click the driver choose Uninstall device ...

Page 7: ...Tick Delete the driver software for this device click Uninstall ...

Page 8: ...Method 2 Uninstall the driver with Apps and Features Right click on Windows Start icon Select Apps and Features ...

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Page 10: ...h the driver to uninstall Download and update MSI official website s driver version Go to MSI official website search your motherboard and download the driver For example RTX 2070 GAMING Z 8G input the product name on the top right search bar press Enter ...

Page 11: ...The matching result for GeForce RTX 2070 GAMING Z 8G will show up select Download to enter download section ...

Page 12: ...Go to Driver tab ...

Page 13: ...Select your operating system ...

Page 14: ...Click and Expand NVIDIA Graphics Drivers click on the arrow pointing down icon to download ...

Page 15: ...Right click on the downloaded file and select Extract All to unzip the compressed folder ...

Page 16: ...Click Extract ...

Page 17: ...Unzipping the file ...

Page 18: ...Right click on the file click Open to start the driver installation ...

Page 19: ...Click OK and select NEXT in the next step ...

Page 20: ...Wait for the system compatibility check ...

Page 21: ...Click AGREE AND CONTINUE ...

Page 22: ...Click NEXT ...

Page 23: ...Preparing for install ...

Page 24: ...Installing the driver Note The screen will goes black a few times during the process which is normal ...

Page 25: ...Installation complete please click Restart Now to restart your PC and it s all good to go ...

Page 26: ... chip vender Visit AMD or NVIDIA official website to download and install the driver NVIDIA official web https www geforce com tw drivers AMD official web https www amd com zh hant support Take GeForce RTX 2070 GAMING Z 8G as an example ...

Page 27: ... Visit Nvidia s website click DRIVERS choose DRIVERS Select the graphics card Take GeForce RTX 2070 GAMING Z 8G as the example ...

Page 28: ...Click START SEARCH ...

Page 29: ...Download the newest version ...

Page 30: ...Click DOWNLOAD ...

Page 31: ...Right click on the downloaded file and select Extract All to unzip the compressed folder ...

Page 32: ...Click Extract ...

Page 33: ...Extracting the file ...

Page 34: ...Right click on the file click Open to start the driver installation ...

Page 35: ...Click OK and select NEXT in the next step ...

Page 36: ...Wait for the system compatibility check ...

Page 37: ...Click AGREE AND CONTINUE ...

Page 38: ...Click NEXT ...

Page 39: ...Preparing for install ...

Page 40: ...Installing the driver Note The screen will goes black a few times during the process which is normal ...

Page 41: ...Installation complete please click Restart Now to restart your PC and it s all good to go ...

Page 42: ...Download and update the driver from chip vender Make sure that your device is connected to the internet Right click on Windows Start icon select Device Manager ...

Page 43: ...Expand Display adapters ...

Page 44: ...Right click on the graphic device under Display adapters click on Update driver Select Search automatically for updated driver software ...

Page 45: ...It is connecting to Microsoft server to search the available drivers ...

Page 46: ...Driver installation complete you may close this window ...

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