24
TROUBLESHOOTING
CONTACT YOUR LOCAL MSPA DEALER OR SERVICE CENTER FOR ANY PRODUCT RELATED QUESTIONS OR PROBLEMS.
PROBLEM
CAUSE
SOLUTION
NO DISPLAY ON THE
CONTROL PANEL
Power failure
GFCI is off
GFCI broken
Pin plug connection failure
Check power source
Reset GFCI
Contact the MSpa Service Center
Contact the MSpa Service Center
NOT HEATING
PROPERLY
Temperature set too low
Display SPL/SPH-Heating element failed
Heater failure
Set a higher temperature
Contact the MSpa Service Center
Contact the MSpa Service Center
BUBBLE AIR
BLOWER DOES NOT
WORK
Pump is too hot
Bubble filter is short circuit
Auto-off 10 minutes
Unplug the control box, and reset in a while
Contact the MSpa Service Center
Wait for 10 minutes
FILTER PUMP DOES
NOT WORK
Power failure
Filter system circuit
Filter stuck by dirt or other objects
Insufficient filtering time
Dirty filter cartridge
Improper water maintenance
Check the power source
Contact the MSpa Service Center
Contact the MSpa Service Center
Increase filtration time
Clean or replace the filter cartridge in time
Refer to the chemical manufacture’s instruction
SPA LOOSES AIR
PRESSURE
WATER NOT CLEAN
Air valve got loosen
Fill up the tub with air, make sure the air valves are
secure, replace if necessary
SPA TUB IN AN
ABNORMAL SHAPE
Extra air pressure by strong sunshine
Check the air pressure and release some air if
necessary. During hot weather, it is recommended
to check if it is necessary to release some air to
avoid any possible damage to the spa pool
SPA LEAKING
Spa inlet/outlet connection not
securely tight
Tighten the inlet and outlet connection
Check if the inlet/outlet O-ring is missing.
Ensure the O-ring is in place and not damaged
Drainage valve is not closed completely
Put soap water in a squirt bottle and spray on
seams. If there is a leak it will bubble. After you find
the leak, clean and dry the leaking area, then use
the repair patch comes with your spa.
Hole or split on the spa tub
Water leaks from the spa pool body
Repair the leaking hole/spilt with the repair
kit material