2016 Elite Bubble & Jet Spa Service manual
MSpa website: www.the-mspa.com
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1.3.4 Who can get free service parts?
For customers who place full container orders, ORPC provides free service parts along with the 1st container as initial
stock.
For repeat order, no free service parts are to be provided, unless MSpa distributor/service center's spare-parts
replenishment application is verified and accepted by MSpa Service Center.
1.3.5 What are the free service parts for?
Free spare parts are only provided for service to customers within valid warranty period.
1.3.6 What are provided as free service parts?
Distributors are requested to do reparation or spare parts replacement by making full use of spare parts.
Therefore, initial spare parts list consists of key components only, including filter pump, heater, bubble generator,
power panel, spa liner, etc.
Apart from key electric components, one piece of control box is to be provided as a "rolling service control box". For
urgent case, MSpa distributor can send this control box to end-user to replace the defective control box. After repair
the returned control box, distributor can keep it in stock for future service.
1.3.7 What do MSpa distributors need to do after receiving free service parts?
MSpa distributors are obligated to submit monthly warranty report and spare parts consumption report to MSpa
Service Center.
Without timely provided report, no service parts replenishment will be honored by MSpa Service Center.
1.3.8 Service parts replenishment policy
For service parts replenishment, MSpa distributor shall raise a spare parts replenishment proposal and send to ORPC
45 days before expected shipment date. MSpa Service Center will check and confirm the qty after cross-check with
regular monthly warranty report and spare-parts consumption report provided by the distributor.
If no monthly report is provided, or no sufficient proofs are provided for spare parts replenishment, MSpa distributors
shall be obliged to purchase spare parts from ORPC.
