Service & Warranty Information
How to Get Service Under the Terms of the Limited One-Year Warranty
For warranty repair, follow the instructions below to obtain warranty service.
1. First, e-mail, write, call or fax an Authorized M.T.H. Service Center in your area or M.T.H.
Electric Trains to obtain Repair Authorization. You can find the list of Authorized Service Center s
on the M.T.H. website, www.mth-railking.com. Otherwise, contact M.T.H. (at e-mail:
service@mth-railking.com; 7020 Columbia Gateway Drive, Columbia, MD 21046; tel:
410-381-2580; fax: 410-423-0009), stating when the item was purchased and describing the
problem. If you contact M.T.H., you will be given a return authorization number to assure that your
merchandise will be properly handled upon its receipt.
2. CAUTION: Make sure the product is packed in its original factory packaging including its foam
and plastic wrapping material so as to prevent damage to the merchandise. The shipment must be
prepaid and we recommend that it be insured.
A cover letter including your name, address, daytime
phone number, e-mail address (if available), Return Authorization number, a copy of your sales
receipt and a full description of the problem must be included to facilitate the repairs. Please
include the description regardless of whether you discussed the problem with a service technician
when contacting the Service Center or M.T.H. for your Return Authorization.
3. Please make sure you have followed the instructions carefully before returning any merchandise
for service.
Limited One-Year Warranty
All M.T.H. products purchased from an Authorized M.T.H. Train Merchant are covered by this
warranty.
See our website at or call 1-888-640-3700 to identify an Authorized M.T.H. Train Merchant near
you.
M.T.H. products are warrantied for one year from the date of purchase against defects in material or
workmanship, excluding light bulbs and traction tires. We will repair or replace (at our option) the
defective part without charge for the parts or labor, if the item is returned to an Authorized M.T.H.
Service Center or M.T.H. Electric Trains within one year of the original date of purchase. This
warranty does not cover damages caused by improper care, handling, or use. Transportation costs
incurred by the customer are not covered under this warranty.
Items sent for repair must be accompanied by a return authorization number, a description of the
problem, and
a copy of the original sales receipt from an Authorized M.T.H. Train Merchant
,
which gives the date of purchase. If you are sending the item to M.T.H., call 410-381-2580, fax
410-423-0009, or e-mail the Service Department at to obtain a return authorization number. If you
are sending this product to an Authorized Service Center, contact that Center for their return
authorization.
This warranty gives you specific legal rights, and you may have other rights that vary from state t o
state.
Service Department: M.T.H. Electric Trains 7020 Columbia Gateway Drive Columbia MD 21046-1532
