Service & Warranty Information
How to Get Service Under the Terms of the Limited One-Year Warranty
When you suspect an item is defective, please check the operator's manual for standard operation and trouble-
shooting techniques that may correct the problem. Additional information may be found on the M.T.H. Website.
Should you still require service, follow the instructions below to obtain warranty service.
First, e-mail, write, call or fax a M.T.H. Authorized Service Center (ASC) in your area to obtain Repair
Authorization. You can find the list of ASCs on the M.T.H. Website, www.mth-railking.com. Authorized
Service Centers are required to make warranty repairs on items sold
only
from that store; all other repairs may--
or may not be done at the store's own discretion. If you did not purchase the item directly from the ASC, you
will need to select a National Authorized Service Center (NASC). These centers are compensated by M.T.H. to
perform warranty service for any customer whose repair qualifies for warranty service. A list of NASC retailers
can be located on the M.T.H. Website or by calling 410-381-2580. Should the warranty no longer apply, you may
choose either an ASC or NASC retailer to service your M.T.H. Product. A reasonable service fee will be
charged.
CAUTION: Make sure the product is packed in its original factory packaging including its foam and plastic
wrapping material to prevent damage to the merchandise. There is no need to return the entire set if only one
of the components is in need of repair
unless otherwise instructed by the Service Center
.
The shipment must be
prepaid and we recommend that it be insured. A cover letter including your name, address, daytime
phone number, e-mail address (if available), Return Authorization number (if required by the service
center, a copy of your sales receipt and a full description of the problem must be included to facilitate
the repairs. Please include the description regardless of whether you discussed the problem with a
service technician when contacting the Service Center for your Return Authorization.
Please make sure you have followed the instructions carefully before returning any merchandise for service.
Authorized M.T.H. Service Centers are independently owned and operated and are not agents or representatives
of M.T.H. Electric Trains. M.T.H. assumes no responsibility, financial or otherwise, for material left in their
possession, or work done, by privately owned M.T.H. Authorized Service Centers.
If you need assistance at any time email MTH Service at service@mth-railking.com, or call 410 381-2580.
Limited One-Year Warranty
M.T.H. products are warrantied for one year from the date of purchase against defects in material or
workmanship, excluding wear items such as light bulbs, pick-up rollers, batteries, smoke unit wicks, and traction
tires. We will repair, replace, or credit (at our option) the defective part without charge for the parts or labor, if
the item is returned to an M.T.H. Authorized Service Center (ASC) or M.T.H. National Authorized Service
Center (NASC) within one year of the original date of purchase. This warranty does not cover damages caused
by improper care, handling, or use. Transportation costs incurred by the customer are not covered under this
warranty.
Items sent for repair must be accompanied by a return authorization number, a description of the problem, and
a copy of the original sales receipt from an Authorized M.T.H. Train Merchant
, which gives the date of
purchase. If you are sending this product to an Authorized Service Center, contact that Center for their return
authorization.
This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Specific
questions regarding the warranty may be forwarded to M.T.H. Directly.
Service Department:
M.T.H. Electric Trains
7020 Columbia Gateway Drive
.Columbia MD 21046-1532
All M.T.H. products purchased from an Authorized M.T.H. Retailer are covered by this warranty.
See our Website
www.mthtrains.com
to identify an M.T.H. Retailer near you.
