T R O U B L E S H O O T I N G
Please use the following guidelines if you encounter a problem with your MTI BASICS walk-in tub.
These are not covered under warranty but are simple repairs.
PUMP WILL NOT RUN:
1. Check electrical connection. Test outlet for power with a lamp or hair dryer to ensure power to
box. Be sure pump is plugged in.
Note
: On tubs equipped with an in-line heater,
both
the heater
and pump will have separate power cords. Be sure
all components
are properly plugged in.
2. Check pneumatic air line. When the on/off button is pressed, a distinct “click” should be heard
from the pump or blower. If no click is heard, the air line has been disconnected. The air line is
1/8” red or clear tubing that connects the bottom of the on-off button to the electrical end of the
pump. To correct this, re-install tubing to fittings as in the adjacent drawing.
WATER LEAK NEAR PUMP:
1. Tighten large union nut rings on PVC lines to pump. These may have loosened during shipment
or installation. These need to be hand tight only.
2. Remove both unions and check the rubber “O” rings for proper seating. Replace unions hand tight.
LITTLE OR NO ACTION FROM JETS:
1. Open air volume control to allow air to mix with water.
2. Check each jet to assure that they are all set to the open position by turning clockwise.
NOTE: Each jet may be shut off individually.
FACTORY INSTALLED IN-LINE HEATER NOT WORKING:
1. The pump and heater are equipped to plug into a GFCI outlet. Be sure
both
are properly plugged
in. The heater has an internal switch to operate only when the pump is in operation.
2. The heater installed on your Reliance whirlpool or soaker is designed to maintain the water
temperature at 102º F. It will not effectively raise the temperature of cold water.
3. Check that the indicator light on the heater is on when pump is running.
RUST OR GREASY SUBSTANCE IN NEW TUB:
This condition results from sediments in the water heater of the home. Drain the water heater
according to manufacturer’s instructions and clean the whirlpool system as described in
“Cleaning Instructions.”
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