MTI FREEDOM CORE, Product Manual

FREEDOM UNIVERSAL 2.0

13

TROUBLESHOOTING

All MTI products are designed and manufactured to provide consistent, trouble-free service. If the display has a problem, refer 

to the troubleshooting table below. If the problem persists, contact MTI Customer Service at 1.800.426.6844 (toll-free) or 
503.648.6500 (international), from 8AM - 5PM Pacific Time, Monday through Friday. Please send faxes to 503.648.7500 or e-mail  
cservice@mti-interactive.com.

Note: Before servicing the display, discharge any static electricity by placing your hand on any adjacent metal countertop or shelf 
unit and then shut down the system power.

Problem

Probable Cause

Solution

Audible alarm and continuous 

flashing LED on sensor head

Product removed or missing

—

Turn keyswitch to 

DISABLE ALARM

 to 

silence all alarms. Flashing LED indicates 
alarm condition.  

—

Replace product; then turn keyswitch 
back to 

ALARM ON

.

Sensor head is not securely mounted to 
product, allowing alarm sensor to lift

Choose a better mounting surface (e.g., flatter, 
non-textured). Clean mounting surface and 
then reattach sensor to product. Ensure that 
the alarm plunger is fully depressed. Secure 
sensor with tie wraps for at least 24 hours.

Damaged sensor

Replace damage parts

Intermittent false alarms

Sensor head is not securely mounted to 
product, allowing alarm plunger to lift

Choose a better mounting surface (e.g., flatter, 
non-textured). Clean mounting surface and 
then reattach sensor to product. Ensure that 
the alarm plunger is fully depressed. Secure 
sensor with tie wraps for at least 24 hours. 

Damaged sensor

Replace damaged parts

Sensor’s LED is off even though 
product is present

Position was in alarm state when “learn” 
function was performed

Turn keyswitch to 

DISABLE ALARM

 and resolve 

alarm issue; then return switch to 

ALARM ON

Damaged sensor

Replace sensor

Sensor head is not securely mounted to 
product

Choose a better mounting surface (e.g., flatter, 
non-textured). Clean mounting surface and 
then reattach sensor to product. Ensure that 
the alarm plunger is fully depressed. Secure 
sensor with tie wraps for at least 24 hours.

FREEDOM CORE