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41

4 - Troubleshooting

The Modem Connects with Some Modems, but
Not Others

C:

The remote modem may not support data
compression or error correction, which might
cause it to take too long to negotiate a link.

S:

You might try changing the way the modem
negotiates by using the 

AT&QnATNn, and

ATS37=n  commands. It might be best to start
with 

AT&Q0N1.

When Dialing Another Modem, You Receive a
‘CONNECT’ Response, but Nothing Else

C:

The remote modem may be waiting for you to
type a command.

S:

Try to log on to the remote site (press Enter).

S:

Type an AT command, then press Enter.

The Modem Speaker Does Not Make Any Sound
When Connecting to Another Modem

C:

The software may have the speaker disabled.

S:

Change the setting in your software or use the
ATMn command to turn the speaker on.

The Modem Loses the Connection When in Use

C:

The remote modem may have locked up.

S:

Run the Remote Digital Loopback Test (

&T4

command).

C:

The telephone switch may have disconnected
your call.

C:

Your software may have turned off the DTR
signal.

Summary of Contents for MultiMobile MT3410ZLX

Page 1: ...Models MT3410ZLX and MT3410ZLX T 2 Owner s Manual ...

Page 2: ...lication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Description B Minor technical editorial and format 8 4 97 changes TRADEMARKS Trademarks of Multi Tech Systems Inc are as follows MultiMobile Multi Tech and the Multi Tech logo All other trade...

Page 3: ...ion Safety Warnings 12 Installing The MT3410ZLX or MT3410ZLX T 2 Card s 13 Driver Software Installation 14 Novell NetWare Installation 14 Menu Installation 14 Manual Driver Installation 15 Novell Client Installation 17 Microsoft LAN Manager Installation 19 Packet Driver Installation 21 Windows for Workgroups Installation NDIS3 Driver for Workgroup 21 NDIS2 Driver for Workgroup 23 ODI Driver for Wo...

Page 4: ...ive a response after an AT command was executed 38 The modem gives an ERROR response after an AT command was executed 38 The modem goes off hook and disables the telephone line 38 The modem does not auto answer the phone 39 The software does not control the modem properly or can not detect the modem 39 The characters on the screen are doubled 39 No text appears on the screen in Data mode 40 No tex...

Page 5: ...her modem the modem reports a higher Connect baud rate than it is really using 44 When I run CARDEN PC Card is not enabled successfully is displayed 44 Enabling the MT3410ZLX 45 Installing the Win 95 Driver over SystemSoft CardWorks 46 The NetWare driver runs successfully but fails to login to the Netware server 47 COM Port and IRQ Conflicts 47 Windows 3 1x 47 Windows 95 48 Chapter 5 Service Limit...

Page 6: ...troduction 59 How To Use AT Commands 59 Basic AT Commands 60 AT Ampersand Commands 64 AT Percent Commands 67 AT Back Slash Commands 67 AT Dash Commands 71 S Registers ATSn x 72 Result Codes 78 Appendix C Regulatory Agency Information FCC Regulatory Statements 81 FCC Fax Update 85 Canadian Limitations Notice 85 Index ...

Page 7: ... functions The MT3410ZLX is a credit card size Type II PCMCIA card that complies with the PCMCIA 2 1 and JEIDA 4 1 standards and works with computers that incorporate a compatible interface It is Bell ITU T and AT command compatible allowing it to be used worldwide with today s popular communication software programs You can send and receive faxes with any Group 3 fax machine Using standard phone ...

Page 8: ...achable connector to PC card terminated on one end with the other end of the cable splitting into one RJ 11 plug for PSTN connection and one RJ 45 plug for LAN connection Model MT3410ZLX T 2 one cable with a 15 pin detachable terminated connector to PC card with the other end of the cable terminated with one RJ 11 receptacle connector for PSTN and one receptacle connector converting 10Base T to 10...

Page 9: ...ompatible with most notebook laptop and portable computers Compatible with Card and Socket Services Easy to install and use Card is hot swappable Supports popular Network OSs e g LANtastic NetWare LAN Manager Windows 3 x Windows for Workgroups Windows NT and Windows 95 Supports popular Fax Modem communication programs Multifunction capabality provides concurrent LAN and Modem operation Multifuncti...

Page 10: ... LAN MT3410ZLX T 2 Driver software loaded on your PC Data and or Fax communications software Ship Kit Contents Your MT3410ZLX is shipped from the factory with the following an MT3410ZLX PCMCIA LAN Fax Modem Card one cable with a 15 pin detachable connector to PC card terminated on one end with the other end of the cable splitting into one RJ 11 plug for PSTN connection and one RJ 45 plug for LAN c...

Page 11: ...al this manual Fax Modem communications software disk one cable with a 15 pin detachable terminated connector to PC card with the other end of the cable terminated with one RJ 11 receptacle connector for PSTN and one receptacle connector converting 10Base T to 10Base2 BNC T for LAN ...

Page 12: ...is to be used with UL and CUL listed computers 4 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 5 Use caution when installing or modifying telephone lines 6 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electrical shock from lightning 7 Do not use the telepho...

Page 13: ...On the other end of the 15 pin cable leave both RJ 11 telephone cable and BNC T cable receptacles exposed until PSTN and LAN connections are made hardware installation is now complete The MT3410ZLX T 2 is powered directly from the PC 3 Connect the MT3410ZLX to the network LAN using the RJ 45 8 pin plug 3a Connect the MT3410ZLX T 2 to the network LAN using a thin coax cable Allign the notches of th...

Page 14: ...igure 2 1 NOS Selection Screen Novell NetWare Installation There are two methods to install the MT3410ZLX under NetWare Menu Installation and Novell Client Installation for NetWare versions 3 12 and 4 x Menu Installation 1 Run INSTALL EXE from Driver diskette s root directory 2 Select the NetWare 3 x and 4 x Workstation item from the Installation menu 3 If the current settings are acceptable selec...

Page 15: ...nation directory and modifies the AUTOEXEC BAT and NET CFG files as specified The installation is complete 5 Reboot the computer to make the NetWare connections The Driver Install screen is displayed Figure 2 2 Driver Installation Screen Manual Driver Installation If you wanted to install the ODI driver manually perform the following instructions 1 Copy the files LM28ODI COM and NET CFG from the d...

Page 16: ...re server or the client will not attach to the server 3 Follow Novell s instructions on using ODI programs You can substitute the LM28ODI COM whenever a reference is made to the Hardware Specific Module 4 A typical ODI workstation startup batch file includes CARDEN IOP nnn IRQ nnn COM n MIR n LSL Link Support Layer Module provided by Novell LM28ODI Hardware Specific Module IPXODI IPX Protocol Stac...

Page 17: ...ordingly and creates backup copies The following message appears Install support for MS Windows Y N 3 Answer accordingly and provide a path if necessary The program displays the following Configure your workstation for backup by a NetWare server running software such as BACKUP Y N No 4 Answer accordingly and provide a path if necessary 5 Select a driver for your MT3410ZLX 6 From the driver list se...

Page 18: ...LMVXD 386 from the directory ENABLER on the Driver diskette to the NetWare Client directory 14 Use a text editor to edit the STARTNET BAT for adding a running CARDEN command at the beginning of the file A sample STARTNET BAT for the ODI workstation is shown next CARDEN IOP nnn IRQ n COM n MIR n SET NWLANGUAGE ENGLISH sets NetWare 4 X to English language LSL Link Support Layer Module provided by No...

Page 19: ...f the current settings are acceptable select Start Installation and go to step 6 Otherwise select Modify Parameters to make setting changed 5 Move the cursor to each field you want to change and press Enter to select a new value When the selections are set completely press Enter on the OK field to exit the screen and go back to step 4 6 The Installation program copies related files from the Driver...

Page 20: ...ple LAN Manager PROTOCOL INI file PROTMAN DRIVERNAME PROTMAN DYNAMIC YES PRIORITY NETBEUI NETBEUI_XIF Drivername netbeui SESSIONS 6 NCBS 12 BINDINGS LM28NDS2_NIF LANABASE 0 LM28NDS2_NIF protocol ini session for multifunction LAN MODEM driver IOADDRESS 0x320 INTERRUPT 11 DRIVERNAME LM28NDS ...

Page 21: ...reen and go back to step 3 The Installation program copies related files from the Drivers diskette to the destination directory and modifies the AUTOEXEC BAT file as defined 5 Reboot the computer to load the selected driver Windows for Workgroups Installation NDIS3 Driver for Workgroup 1 Run Windows for Workgroups and click the Network Setup icon in the Network group 2 In Network Settings dialog b...

Page 22: ... Operating System screen 10 If the current settings are acceptable select Start Installation and go to step 13 Otherwise select Modify Parameters to make settings changed 11 Move the cursor to the setting you want to change and press Enter to select a new value When the configuration is accepted press Enter on the OK field to exit the screen and go back to step 10 12 Select NDIS Server LAN Manager...

Page 23: ...work Drivers dialog box press the Add Adapter button to enter the Add Network Adapter dialog box Select Unlisted or Updated Network Adapter and press OK Windows displays a Install Driver dialog box 6 Place the Drivers diskette in the floppy drive and press OK 7 Select the Real mode NDIS2 for string and press OK 8 Follow the Windows instructions to complete the installation then exit Windows 9 Run ...

Page 24: ...he selected driver take effect ODI Driver for Workgroups 1 Run Windows for workgroups and click Network Setup icon in Network group 2 In the Network Settings dialog box click the Networks button to select the network operating system 3 In the Networks dialog box check the radio button before Install Microsoft Windows Network and Others Select Netware Shell 3 X or 4 0 and above and press OK to go b...

Page 25: ...ble select Start Installation and go to step 13 Otherwise select Modify Parameters to make settings changed 12 Move the cursor to the setting you want to change and press Enter to select a new value When the configuration is set completely press Enter on the OK field to exit the screen 13 Select Novell Netware Server as the network server to which you will attach and press the Enter key The Instal...

Page 26: ...included in the list The program prompts for the directory containing the Ethernet drivers 6 Insert the Driver disk in the floppy e g A drive and type A Windows NT tries to locate the OEMSETNT INF file in the specified path If it exists there Windows NT will then copy the appropriate drivers to the Windows NT system The drivers are now properly installed Proceed to the next steps and refer to your...

Page 27: ...Insert the MT3410ZLX into PCMCIA slot Windows 95 will prompt New Hardware Found dialog box shown below 3 In New Hardware Found dialog box select Driver from disk provided by hardware manufacturer Figure 2 4 Windows 95 Driver Installation Screen 3 Type the full path e g A and insert the Installation disk The driver will install and it may ask for the installation CD disks After installation it will...

Page 28: ...screen and enter the Driver Install screen 4 If the current settings are acceptable select Start Installation and go to step 6 Otherwise select Modify Parameters to change settings 5 Move the cursor to highlight each field you want to change and press Enter to select a new value Then press Enter on the OK field to go back to step 4 6 The Installation program copies related files from the Drivers d...

Page 29: ... 3 x and 4 x Frame Type Ethernet 802 2 Target Path C NETWARE Quick Start For a quick start simply run INSTALL EXE located at the root directory on the Driver diskette PC Card Software Manual Installation The installation software has been carefully designed to detect a combination of hardware and software installed on the PC Proper detection allows the PC s PC Card drivers to enable the MT3410ZLX ...

Page 30: ...tructions in the PC s manual If the PC Card drivers do not support multi function cards use the Multi Tech supplied enabler Disable all current PC Card drivers by editing the CONFIG SYS and AUTOEXEC BAT If it is necessary to keep these drivers for other adapters skip to next section 1 Insert the Drivers disk in drive A 2 Type C at the command prompt 3 Type MD LMCARD to make a new directory 4 Type ...

Page 31: ...tility provided by Windows system to install the MT3410ZLX On this disk you will find sub directories for each of the Microsoft products Each directory has a README TXT that will help install that particular Microsoft product After installation reboot your computer to enable the MT3410ZLX Using DOS Extended Memory Managers Under PCMCIA all I O cards including Ethernet and Modems must be initialize...

Page 32: ...ucture Each directory contains a README TXT file which provides detailed installation instructions for the drivers in that directory CARDEN EXE Direct PCMCIA Card Enabler for DOS supports MT3410ZLX and Intel compatible Compaq and Databook controllers LM28ODI COM MT3410ZLX DOS ODI Driver working with direct enabler LAN MODEM run concurrently Supports Intel compatible Compaq and Databook controllers...

Page 33: ...d drivers does not get the MT3410ZLX working properly our technical experts are always ready to help Please be at your computer have your MT3410ZLX Driver Disk and the following information available Version number of CARDEN EXE and any drivers you are running the exact text of any error message displayed on your screen the type of computer you are using and the type of network to which you re com...

Page 34: ...d exe device c lanman dos deivers protman dos i c lanman dos device c lanman dos drivers ethernet lm28 lm28nds dos Example of partial AUTOEXEC BAT file set path c lanman dos netprog path net start workstation load netbeui The Ethernet function configuration information for the DOS NDIS driver is contained in the PROTOCOL INI file To make allowances for passing the requested modem COM port COM1 2 3...

Page 35: ...NTERRUPT value where values is one of the following interrupts 3 4 5 7 9 10 11 12 15 To have Card Services select an available interrupt resource place a value of 0 at this location Notes for Packet Driver The following is an example of a partial CONFIG SYS file for loading System Soft s Card Services and Packet Driver device c cardsoft ss365sl exe device c cardsoft cs exe device c cardsoft csallo...

Page 36: ...X driver is not successfully loaded replace the two ABO file for a related file and try to start the system again The following are examples of partial CONFIG SYS file and AUTOEXEC BAT for loading System Soft s Card Services and drivers for Windows for Workgroups Example of partial CONFIG SYS file device c cardsoft ss365sl exe device c cardsoft cs exe device c cardsoft csalloc exe c cardsoft csall...

Page 37: ...ds C The COMx port that the modem is set to may be used by another card in the computer already S Change the COMx port of MT3410ZLX to a different unused port It might be best to set it to COM3 or COM4 Even if you are not using a serial port which is set to the same COMx port as the modem it can still interfere with the modem Be sure to update your software COMx port setting as well C The Interrup...

Page 38: ...r responses may be turned off by the ATE0Q1 commands Enable the AT V1 to check Result Codes S Use ATE1Q0 then Enter to change them back C Make sure the modem is in Command Mode and not Data Mode when you type the AT command The Modem Gives an ERROR Response After an AT Command was Executed C Make sure you did not type an invalid command C Make sure your command line is 40 characters or less The Mo...

Page 39: ...an Not Detect the Modem S Make sure the software has been set up correctly Check the initialization string and dial string C Some TSRs programs that stay in memory after they are loaded may conflict with the communications software S Try starting your computer without loading any TSRs The Characters on the Screen Are Doubled C Both the modem and the software have the echo feature turned on S Since...

Page 40: ...ext No Text Appears on the Screen When in Command Mode S If you can t see the characters you are typing then type ATE1 then press Enter The Modem Does Not Dial a Phone Number After Execution of AT Dial Command C If you are using touch tone dialing on a phone line that requires pulse dialing then it may not work S Use ATDT in place of ATDP Communications Software Dials but Fails C Make sure the sof...

Page 41: ...t Nothing Else C The remote modem may be waiting for you to type a command S Try to log on to the remote site press Enter S Type an AT command then press Enter The Modem Speaker Does Not Make Any Sound When Connecting to Another Modem C The software may have the speaker disabled S Change the setting in your software or use the ATMn command to turn the speaker on The Modem Loses the Connection When...

Page 42: ...ng up the call and try to connect again for getting a better telephone line C If there are other telephones on the same line that your modem is using someone may have picked up a telephone on that extension C Your telephone line may have the call waiting feature S Try adding 70 to your ATDT dialing command line If it doesn t help ask your telephone company how to temporarily disable call waiting T...

Page 43: ... remote device S Make sure your data bits stop bits and parity settings match the settings that the other computer is using The two most common settings are 8 data bits None parity and 1 stop bit 8 N 1 or 7 data bits Even parity and 1 stop bit 7 E 1 C If the telephone line is very noisy you may see corrupted data on your screen C Due to poor telephone line conditions the modem may have fallen back...

Page 44: ...rts a Higher Connect Baud Rate than it Is Really Using C The modem defaults to report the modem to computer baud rate when it responds with CONNECT S Go to Command mode with your communication program like Telix and type ATW2 then press Enter This tells the modem to report the modem to modem baud rate instead When I Run CARDEN PC Card Is Not Enabled Successfully Is Displayed C Your computer does n...

Page 45: ...s 0x300 0x320 0x340 0x360 The Fax Modem ports must be located at one of these addresses 0x2F8 0x3E8 0x3E8 There are also compatibility issues with certain Fax Modem software applications We recommend assigning the Modem Interrupt MIR a value less than 7 IRQ3 to 6 Make sure that these resources are available for the MT3410ZLX Enabling The MT3410ZLX S If the Card Service is installed you can check b...

Page 46: ...MT3410ZLX 3 Select the View pull down menu 4 Select Properties 5 Select Drivers in Properties 6 Select Change Card Driver to active the selective items above it 7 Select Use Plug and Play 8 Press OK Win 95 will ask you to remove the card 9 Insert the card again 10 Follow the instruction to insert the diskette and type the path A for the MT3410ZLX driver 11 Add client and service as desired at the ...

Page 47: ... the problem to an IRQ or COM port conflict refer to the following sections for resolving IRQ and COM port conflicts in Windows 3 1 or Windows 95 Windows 3 1x To look for COM port or IRQ conflicts in Windows 3 1x select File Run in Program Manager type MSD and press Enter Then select Mouse COM Ports and IRQ Status and note the addresses and IRQs that are in use If you find an IRQ conflict note whi...

Page 48: ...e Communications Port your modem is connected to In the port s Properties sheet click on the Resources tab to see the port s Input Output range and Interrupt Request If another device is using the same address range or IRQ it will appear in the Conflicting Device List Uncheck Use Automatic Settings to change the port s settings so they do not conflict with the other device or select the port the c...

Page 49: ...card and return to Multi Tech postage pre paid MTS MAKES NO OTHER WARRANTY EXPRESSED OR IMPLIED AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products that have been damaged by lightning storms water or power surges or that have been neglected altered abused used for a purpose other than the one for whic...

Page 50: ...License includes the distribution diskette other accompanying programs and the documentation The MT3410ZLX software hereafter referred to as software consists of the computer program files included on the original distribution diskette Licensee agrees that by purchase and or use of the Software he hereby accepts and agrees to the terms of this License Agreement In consideration of mutual covenants...

Page 51: ... sole ownership shall remain with Multi Tech Systems Inc The Software is copyrighted Except as provided herein the Software and documentation supplied under this agreement may not be copied reproduced published licensed sub licensed distributed transferred or made available in any form in whole or in part to others without expressed written permission of Multi Tech Systems Inc Copies of the softwa...

Page 52: ... same information is requested on the warranty registration card Modem model ____________________________ Modem serial ______________________________ Modem firmware version ____________________ Software name_____________________________ Software version __________________________ The modem model number and serial number are printed on a label on the bottom of your modem The software version number...

Page 53: ...umber for payment if the modem is out of warranty The standard repair charge for this modem is 95 This price is valid at the time of this publication but could change in the future Check with your technical support specialist If possible note the name of the technical support specialist with whom you spoke If you need to inquire about the status of the returned product be prepared to provide the s...

Page 54: ...How to Use the Multi Tech BBS To use Multi Tech s BBS perform the following steps 1 Set your communications program to 8 N 1 and to emulate ANSI with MultiExpress software press ALT Z and choose ANSI 2 Dial our BBS at 1 800 392 2432 USA and Canada or 612 785 3702 international 3 At the prompts type your first name last name and password then press RETURN If you are a first time caller after you pr...

Page 55: ...t this point The BBS will tell you if you have a personal message mail At the prompt Would you like to read it now type R for read now You must read your message s when you first access the BBS About CompuServe Internet In addition to the BBS Multi Tech provides support through CompuServe s Modem Vendor Forum GO MODEMVEN under GO MULTITECH You can download manuals Help files drivers ARA and Micros...

Page 56: ... Support catalog of available documents For convenience have your fax number handy __________________ From the Sales and Marketing catalog you can request to have newsletters white papers press releases brochures and other marketing literature faxed to you From the Technical Support catalog you may request basic modem operation information and troubleshooting guides With either catalog simply ente...

Page 57: ...Fax G3 V 17 14 4K bps V 29 9 6K bps V 27ter 2 4K bps Fax Service Class 1 and Class 2 Compliant LAN IIEEE 802 3 10BaseT MT3410ZLX 10Base2 MT3410ZLX T 2 10Mbps speed Internal buffer memory no system memory used NE2000 compatible ODI client Packet driver and NDIS 2 x 3 x supported Operating Systems Novell Netware 3 x 4 x Microsoft LAN Manager Packet Driver Microsoft Windows 95 Microsoft Windows 3 1 M...

Page 58: ... in x 2 128 in x 0 197 in 85 6mm x 54mm x 5mm Weight 1 225 oz 35 g Power 5V 5 220mA Sleep Mode 400mW 80 mA Operating Mode 750mW 150 mA One 15 pin connector with RJ 11 and RJ 45 plugs MT3410ZLX One 15 pin connector with RJ 11 and BNC T receptacles MT3410ZLX T 2 ...

Page 59: ...oftware to loose its ability to control the modem If you do find that an AT command has caused a problem then turn the computer off and then back on That will reset most AT commands to the factory default settings You can also type AT F WZ to go back to the factory default setting To use an AT command you must first 1 Run your communication software 2 Configure the software for the appropriate COM...

Page 60: ...een AT K3 and H0 The modem usually returns a response or Result Code at the next line if it understands the command The response is usually OK or ERROR unless the AT command provides other extended messages Basic AT Commands Command Options Function Description A Re execute the last command string any key Terminate the current connection attempt when entered in handshaking state All the following ...

Page 61: ... entered after the D command P Pulse dial Only digits 0 to 9 can be dialed R Reverse dial Originate call in answer mode go on line in answer mode Sn Dial the phone number stored in NVRAM at location n n 0 1 2 3 T DTMF tone dial Any digit 0 to 9 A B C may be dialed as a tone W Wait for second dial tone The modem waits for the second dial tone before processing the dial string Pause Cause the modem ...

Page 62: ... handshake only at the communication rate specified by S37 register and ATBn and no fallback N1 When originating or answering start handshaking only at the communication standard specified by S37 register and ATBn During handshake fallback to a lower speed may occur except in AT N1 mode On Go on line O0 Return modem to a previously established state O1 Begin an equalizer retrain sequence then retu...

Page 63: ... extended result code W2 CONNECT result code reports DCE speed Xn Select result codes call progress options X0 Display CONNECT or 1 for all speeds X1 Display connect message according to ATW and AT V blind dial ignore busy tone X2 Display connect message according to ATW and AT V wait for dial tone ignore busy tone X3 Display connect message according to ATW and AT V blind dial check busy tone aft...

Page 64: ...etect circuit is always on C1 State of carrier from remote modem is tracked RLSD circuit reflects the state of carrier Dn Data Terminal Ready DTR option D0 DTR ignored D1 Go to command mode on on to off DTR transition D2 Hang up and go to command mode on on to off DTR transition Auto answer is disabled if DTR is low D3 Hang up and reset from user profile 0 on on to off DTR transition F Recall fact...

Page 65: ...ted States international version Make 33 Break 67 for use in 10 pps Japan version P1 Make 33 Break 67 for use in other countries international version Make 33 Break 67 for use in 20 pps Japan version Rn CTS RTS option for non CTS flow control mode and synchronous mode only R0 CTS follows RTS R1 CTS always true Sn Data Set Ready DSR option S0 DSR always on S1 DSR on during handshake and on line off...

Page 66: ... V0 View active file stored profile 0 and stored phone numbers V1 View active file stored profile 1 and stored phone numbers Wn Store active profile W0 Save active configuration as user profile 0 W1 Save active configuration as user profile 1 Yn Select stored profile on power up Y0 Recall user profile 0 on power up Y1 Recall user profile 1 on power up Zn x Store telephone number n 0 to 3 x string ...

Page 67: ...d AT Back Slash Commands Command Options Function Description An Block size for V 42 A0 Max 64 characters A1 Max 128 characters A0 Max 192 characters A0 Max 256 characters Cn Set auto reliable buffer C0 Doesn t buffer data C1 Buffer data on answering mode for 4 seconds until 200 characters have been buffered and then switch to normal mode and the buffered characters are passed to the serial port I...

Page 68: ...rough RS 232 n 0 or 2 or 4 Enter on line command state but do not send break to the remote modem n 1 Empty the data buffers and send break to the remote modem immediately n 3 Send break to the remote modem immediately n 5 Send break to the remote modem in sequence with data in on line data state withdirect mode then receive break signal at serial port n 0 or 2 or 4 Immediately send break and enter...

Page 69: ... or 1 Empty the data buffers and send the break to the local DTE n 2 or 3 Send break to local DTE immediately n 4 or 5 Send break to the local DTE in sequence with data Nn Modem protocol options N0 Normal mode No protocol but flow control is allowed N1 Direct mode No protocol and no flow control is allowed N2 MNP reliable mode N3 LAPM MNP or normal mode N4 LAPM or MNP mode Qn DTE flow control opti...

Page 70: ...isable protocol result code e g CONNECT 9600 V1 Enable protocol result code e g CONNECT 9600 LAP M Xn XON XOFF pass through options X0 Process XON XOFF per AT Gn and AT Qn option if XON XOFF flow control is enabled do not pass XON XOFF to the remote modem or local DTE X1 Process XON XOFF per AT Gn and AT Qn option always pass XON XOFF to the remote modem or local DTE Factory default setting ...

Page 71: ...42 detection phase J1 Enable V 42 detection phase V Display firmware version number Hn V 42bis compression control H0 Disable V 42bis H1 Enable V 42bis only when transmitting data H2 Enable V 42bis only when receiving data H3 Enable V 42bis for both transmitting and receiving directions Factory default setting ...

Page 72: ...he value of this register is incremented with each ring If no rings occur over an 8 seconds interval this register is cleared User can read but should not change this value The factory default setting is 0 S2 0 255 S2 holds the decimal value of the ASCII character used as the escape character The default value 043 corresponds to an ASCII character plus A value of 128 to 255 disables the escape pro...

Page 73: ... is set to a value greater than 32 The factory default is 008 S6 0 255 S6 sets the length of time in seconds that the modem must wait minimum 2 seconds even if the value is less than 2 after going off hook before dialing the first digit of the telephone number The factory default is 002 S7 1 255 for international version The factory default is 060 S7 0 58for Japan version The factory default is 05...

Page 74: ... default is 095 S12 0 255 S12 defines the maximum period in 2 hundredths of a second allowed between consecutive asynchronous escape character plus for the escape sequence to be considered valid The factory default is 050 S18 0 255 S18 sets the length of time in seconds that the modem conducts a test commanded by AT Tn before returning to command mode If this register value is zero the test automa...

Page 75: ...on 5 Attempt to a 1200 bps connection 6 Attempt to a 2400 bps connection 7 Attempt to a 4800 bps connection 8 Attempt to a 7200 bps connection 9 Attempt to a 9600 bps connection 10 Attempt to a 12000 bps connection 11 Attempt to a 14400 bps connection 12 Attempt to a 16800 bps connection 13 Attempt to a 19200 bps connection 14 Attempt to a 21600 bps connection 15 Attempt to a 24000 bps connection ...

Page 76: ...s 1 600 bps 17 115200 bps 2 1200 bps 3 2400 bps 4 4800 bps 5 9600 bps 6 7200 bps 7 12000 bps 8 14400 bps 9 16800 bps 10 19200 bps 11 21600 bps 12 24000 bps 13 26400 bps 14 28800 bps 15 38400 bps S64 9 20 Transmitting power level adjustment Japan version only Range 9 dBm to 20 dBm Default 15 dBm 015 ...

Page 77: ...e factory default settings is 000 0 300 bps 17 57600 bps 1 600 bps 18 115200 bps 2 600 bps 3 1200 bps 4 2400 bps 5 4800 bps 6 9600 bps 7 7200 bps 8 12000 bps 9 14400 bps 10 16800 bps 11 19200 bps 12 21600 bps 13 24000 bps 14 26400 bps 15 28800 bps 16 38400 bps ...

Page 78: ...monitor The form of the Result Code information displayed can be defined using the Qn Vn Wn and Xn commands Basic Result Codes ATW0 report DTE rate Example CONNECT 57600 ATW2 report DCE rate Example CONNECT 28800 AT V1 report connection protocol CONNECT DTE_or_DCE_speed connection_protocol Example CONNECT 57600 NONE for normal mode connection CONNECT 28800 MNP for MNP connection CONNECT 115200 LAP...

Page 79: ...NECT 19200 15 CONNECT 16800 18 CONNECT 57600 24 CONNECT 7200 25 CONNECT 12000 26 CONNECT 1200 75 27 CONNECT 75 1200 28 CONNECT 38400 29 CONNECT 21600 30 CONNECT 24000 31 CONNECT 26400 32 CONNECT 28800 33 CONNECT 152000 Extended Result Codes ATW1 report DCE DTE speed and enable extended result code Example CARRIER DCE_speed PROTOCOL connection_protocol MNP 2 3 4 or LAP M COMPRESSION compression_pro...

Page 80: ...R 14400 3 3 3 3 53 CARRIER 16800 3 3 3 3 54 CARRIER 19200 3 3 3 3 55 CARRIER 21600 3 3 3 3 56 CARRIER 24000 3 3 3 3 57 CARRIER 26400 3 3 3 3 58 CARRIER 28800 3 3 3 3 59 CARRIER 31200 3 3 3 3 60 CARRIER 33600 3 3 3 3 66 COMPRESSION CLASS 5 3 3 3 3 67 COMPRESSION V 42bis 3 3 3 3 69 COMPRESSION NONE 3 3 3 3 70 PROTOCOL NONE 3 3 3 3 77 PROTOCOL LAP M 3 3 3 3 80 PROTOCOL MNP 3 3 3 3 81 PROTOCOL MNP 2 3...

Page 81: ...If applicable the facility interface codes FIC and service order codes SOC are shown 3 An FCC compliant telephone and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details 4 The ringer equivalence number REN is used to de...

Page 82: ... order to maintain uninterrupted service 7 If trouble is experienced with this equipment the model of which is indicated below please contact Multi Tech Systems Inc at the address shown below for details of how to have repairs made If the equipment is causing harm to the network the telephone company may request you to remove the equipment from the network until the problem is resolved 8 No repair...

Page 83: ...bile Model Number MT3410ZLX and MT3410ZLX T 2 FCC Registration 503TAI 30556 PT E Ringer Equivalence 0 6B Modular Jack USOC RJ11C or RJ11W single line Service Center in USA Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Phone 612 785 3500 Fax 612 785 987 ...

Page 84: ...ur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment in...

Page 85: ... number of the sending machine or such business other entity or individual See the cover page of your fax software manual for setup details Canadian Limitations Notice Notice The ringer equivalence number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination of a interface may consist of any c...

Page 86: ...adian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if ...

Page 87: ...ace character 73 Basic AT Commands 60 62 Basic Result Codes 78 Bulletin board systems Multi Tech BBS 54 C Cable and Connector 8 Canadian Limitations Notice 85 CARDEN 44 Carriage Return CR character 72 Characters echo 39 40 COM Port and IRQ Conflicts 47 Comprehensive Driver Notes 29 CompuServe Multi Tech support 55 CompuServe Internet 55 CONNECT response problem 41 Connection problem 42 Consumer In...

Page 88: ...Directory Structure 32 Driver Installation Screen 15 Driver Software Installation 14 Drivers Upgrades 33 DTE speed 77 DTMF duration and inter digit delay 74 DTR 74 E ERROR response 38 Errors 42 Escape character 72 F Factory Default Settings 29 Fax 9 Fax Specifications 57 FCC Fax Update 85 FCC Regulatory Statements 81 H How To Use AT Commands 59 ...

Page 89: ...r 73 Loss of carrier setting 74 M Manual Driver Installation 15 Microsoft LAN Manager Installation Screen 20 Microsoft LAN Manager Installation 19 Modem Characteristics 9 Modem connection problem 41 Modem does not connect 42 Modem does not give a response after an AT command 38 Modem loses connection 41 Modem speaker control 41 Multi Tech BBS 54 Multi Tech Fax Back System 56 Multi Tech s BBS 54 ...

Page 90: ...8 NOS Selection Screen 14 Novell Client Installation 17 Novell NetWare Installation 14 O ODI Driver for Workgroups 24 Operating Systems 57 P Packet Driver 35 Packet Driver Installation 21 PC Card Interface 8 PC Card Software Manual Installation 29 Power 8 Power Consumption 8 Q Quick Start 29 R Random errors in transmitted data 42 Registration 49 52 ...

Page 91: ...fications 57 T Technical support 52 53 54 55 Transmitting power level adjustment 76 Troubleshooting 37 V V 42bis MNP5 44 W Warranty 49 53 Weight 8 Windows 3 1x 47 Windows 95 48 Windows 95 Driver Installation Screen 27 Windows 95 Installation 27 Windows For Workgroups 36 Windows for Workgroups Installation 21 Windows NT 3 51 NT 4 0 Installation 26 ...

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