3 YEAR LIMITED HARDWARE WARRANTY
Warranty Coverage
MultiQ Products AB (“MultiQ”) warranty obligations are limited to the terms set forth
below:
MultiQ warrants to the original end-user purchaser (the “Purchaser”) that the MultiQ
Product (the “Product”) enclosed with this limited hardware warranty will in respect of the
hardware be free from defects in design, workmanship and materials under normal use
for a period of three (3) years from the date of the Purchaser’s original purchase
(“Warranty Period”).
The Purchaser shall without undue delay notify MultiQ of any defect which appears in
the Product according to MultiQ’s RMA Handling, failure to which shall mean that the
Purchaser loses its right to have the Product defect remedied. Valid warranty time left for
the Product will be found on MultiQ’s website under Service & Support, deviations will be
handled by a valid form of a bill of sale or receipt from an authorized retailer/distributor
with the date of the original purchase for the Product. Such bill of sale or receipt must be
presented to obtain warranty service.
If a valid claim is received on MultiQ’s website in form of a created case, within the
Warranty Period, the sole remedy of the Purchaser and MultiQ’s sole and exclusive
liability shall be limited to, at MultiQ sole discretion, either repair of the hardware defect
using new or refurbished replacement parts, or replacement of the Product. Repaired or
replacement hardware will be warranted for the remainder of the original Warranty
Period or ninety (90) days, whichever is longest.
When a Product or part is exchanged the replacement hardware becomes the property
of the Purchaser and all hardware or part thereof that is replaced shall become the
property of MultiQ.
This Limited Warranty is applicable in all European and North American countries and
may be utilised by the Purchaser through entering a warranty claim on MultiQ’s website
www.multiQ.com
This warranty does not apply to defects in the Products due to (a) faulty and improper
installation, maintenance service, repair performed by non authorized service partner
and/or alteration of the Product, in any way that is not contemplated in the
documentation for the Product or carried out with MultiQ’s consent in writing, operational
adjustments covered in the operating manual for the Product or carried out in connection
with normal maintenance, (b) cosmetic damages like scratches or marks on the Product,
(c) exhaustion of the touch-glass due to abnormal usage for the type of glass , (d)
modification or tampering with the Product , (e) damage to the Product by acts of God,
misuse, abuse, negligence, accident, normal wear and tear and deterioration, improper
environmental conditions, exposure to aggressive chemicals (including, but not limited
to, electrical surges, water damage and heat exposure) or lack of responsible care, (f) if
the Product has had the model or serial number altered, defaced or removed, (g)
consumables (such as batteries) (h) image retention (i) decreasing luminous intensity
from CCFL, (j) Products that have been purchased “as is” and/or MultiQ or the seller
otherwise expressly disclaim their warranty obligation pertaining to the Product, (k) any
non MultiQ hardware product (irrespective of packaged or sold with an MultiQ hardware
.