Chapter 7: Warranty, Service, and Repair
ADSL/USB Modem by Multi-Tech Systems, Inc.
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Chapter 7: Warranty, Service, & Repair
Multi-Tech Warranty & Repair Policies
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from
defects in material or workmanship for a period of two, five, or ten years (depending
on model) from date of purchase, or if proof of purchase is not provided, two, five, or
ten years (depending on model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning
storms, water, or power surges or which have been neglected, altered, abused, used
for a purpose other than the one for which they were manufactured, repaired by
Customer or any party without MTS’s written authorization, or used in any manner
inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair
or replacement of any products which prove to be defective within the warranty period
or, at MTS’s option, issuance of a refund of the purchase price. Defective products
must be returned by Customer to MTS’s factory — transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE
PRODUCTS.
Addendum for North American Products
In the event that service is required, products may be shipped, freight prepaid, to our
Mounds View, Minnesota, factory (Multi-Tech Systems, Inc., 2205 Woodale Drive,
Mounds View, MN 55112, Attn: Repairs, Serial #_____). A Returned Materials
Authorization (RMA) is not required. Return shipping charges (surface) will be paid by
MTS. Please include, inside the shipping box, a description of the problem, a return
shipping address (must have street address, not P.O. Box), a telephone number, and
if the product is out of warranty, a check or purchase order for repair charges.
Extended two-year overnight replacement agreements are available for selected
products. Please refer to our Overnight Replacement Agreement for details on rates
and coverages.
Please direct your questions regarding technical matters, product configuration,
verification that the product is defective, etc., to our Technical Support department at
1-800-972-2439. Please direct your questions regarding repair expediting, receiving,
shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763)
785-3500.
Repairs for damages caused by lightning storms, water, power surges, incorrect
installation, physical abuse, or user-caused damages are billed on a time-plus-
materials basis.
Summary of Contents for MTD100U
Page 1: ...MTD100U External ADSL USB Modem User Guide ...
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