Multitech MultiModem ISI ISI3334/4, Quick Start Manual

Page 1: ...Models ISI3334 4 ISI3334 8 Intelligent Serial Interface Card with Integrated Data Fax Modems Quick Start Guide ...

Page 2: ...or changes Revision Description A Manual released at Revision A 7 15 98 B Revised for universal ISI drivers Rev B 8 25 00 Trademarks of Multi Tech Systems Inc MultiModem MultiModemISI Multi Tech and the Multi Tech logo MNP Microcom Network Protocol is a trademark of Microcom Inc AT T is a trademark of American Telephone and Telegraph Co UNIX X OpenCo Ltd MS DOS MicrosoftCorporation SCO The Santa C...

Page 3: ...I3334 Modems to COM Ports in Windows NT 18 Removing ISI3334 Card and Driver in Windows NT 3 51 4 0 20 WINDOWS 95 98 ISI3334 Software Installation Procedure for Windows 95 98 20 Recommended Base I O Address and IRQ Values 20 Installing ISI3334 Modems to COM Ports in Windows 95 98 23 Removing the ISI3334 Driver Windows 95 98 26 NOVELL NETWARE NetWare Driver Installation 27 Configuring Ports for NetW...

Page 4: ...UX Driver installation and loading 38 LINUX Setting the baud rate 38 LINUX Verifying the ports 38 LINUX TTY Devices Created by the Drivers 38 LINUX Dial in configuration 39 LINUX PPP setup 40 Removing the ISI Driver Linux 40 Chapter 3 Service Warranty Tech Support 41 Introduction 42 Multi Tech Warranty Repair Policies 42 Addendum for North American Products 42 Addendum for International Products 4...

Page 5: ...Chapter 1 Introduction and Description ...

Page 6: ... MultiModemISI can detect AT T calling card tones It is FCC Registered for connection to telephone networks without any Data Access Arrangements DAA s Your MultiModemISI also features Remote Configuration which permits you to assist users at remote sites saving you the time and trouble of site visits and preventing misinterpretation of configuration instructions Fax Features Your MultiModemISI mee...

Page 7: ...begins with a short product introduction and description followed by a guide which you are now reading to the use of this manual Chapter 2 Hardware and Driver Installation This chapter will guide you through the installation of your MultiModem ISI card s This includes installation of your card and the loading of a driver that is specific to your operating system In addition this chapter also gives...

Page 8: ...ISI3334 4 8 Quick Start Guide 8 ...

Page 9: ...Chapter 2 Installation ...

Page 10: ...f gaining the processor s attention These are called Input Output I O addresses and Interrupt Requests IRQs respectively The MultiModemISI card requires 16 I O addresses and one IRQ value which are not used by any other device in your system When selecting a unique base I O address be sure that the next address is also unused You can install up to four MultiModemISI cards into your system Each car...

Page 11: ...setting for the MultiModemISI s base I O address is 210 hex The default value for the IRQ jumper is IRQ 10 Choose the IRQ value by covering the appropriate pins with the shorting plug supplied If your system requires a different setting or if you are installing multiple cards refer to Appendix E for a table of valid address settings 5 Install the MultiModemISI card s into the selected expansion sl...

Page 12: ...rge ESD when handling the ISI3334 board the board should be kept in its shipping bag until used During installation handle the ISI3334 circuit card by its edges and keep one hand in contact with the PC chassis Set the Base I O Address and the Interrupt Request IRQ values per the table below Recommended Base I O Address and IRQ Values ISI3334 Base I OAddress IRQ Initial 8 port board 210h 10 First 8...

Page 13: ...8 ISA4 Port Serial Card for ISI3334 4 or Multi Tech ISI4608 ISA8 Port SerialCard forISI3334 8 Click Next Acomment screen appears indicating that the Base I O Address and IRQ must be specified for the ISI3334 card Click OK 13 The Add New HardwareWizard Properties screen appears ...

Page 14: ...hat matches the IRQ value that you have already set on the ISI3334 board in Step 2 Click OK At the Resources tab click OK again 14 At the Start Hardware Installation screen click Next 15 The Digital Signature Not Found screen appears Don t worry This screen merely indicates that the ISI driver was created after the Windows 2000 native device list was created and was therefore not included The ISI ...

Page 15: ...appear Select Search for a suitable driver Click Next 4 The Locate Driver Files screen will appear Select CD ROM drives Click Next 5 The Driver Files Search Results screen will appear Click Next 6 A completion screen will appear Click Finish 7 The Found New Hardware screen will appear repeatedly once for each modem on the ISI3334 card 4 or 8 times depending on the model 8 To confirm the installati...

Page 16: ...driver and of the ISI Management Software will be complete begin insert Remove ISI3334 Driver Windows 2000 1 Go to Start Settings Control Panel 2 ClickonAdd RemoveHardware ClickNext 3 Click on Uninstall Unplug a device and click Next 4 In the subsequent screen click on Uninstall a device and click Next 5 At the Add Remove HardwareWIzard screen highlight the ISI driver file for the specific server ...

Page 17: ...ocation of the Windows NT driver Click OK 8 The Select OEM Option dialog box appears Click OK A transient dialog box will appear indicating the progress of the setup program 9 The ISI Cards dialog box appears Click Add 10 Then the ISI Card Settings dialog box appears Enter the correct port count allocate 4 ports for the ISI3334 4 allocate 8 ports for the ISI3334 8 Select the first port number for ...

Page 18: ...nstalled inWindows NT Installing ISI3334 Modems to COM Ports in Windows NT To install modems 1 Go to Start Settings Control Panel Modems In the General tab of the Modems Properties dialog box click Add 2 The Install New Modem dialog box appears Check the box marked Don t detect my modem I will select it from a list Then click Next 3 The Install New Modem dialog box appears In the Manufacturers lis...

Page 19: ...to the General tab 6 To view COM port assignments and make necessary changes use the Modems Properties dialog box accessible from Start Settings Control Panel Modems 7 Close the Modems Properties dialog box You will be prompted to configure dial up networking Click Yes 8 The RemoteAccess Setup dialog box appears Click Add 9 Each COM port appears in a separate Add RAS Device dialog box To add the h...

Page 20: ...hipping bag until used During installation handle the ISI3334 circuit card by its edges and keep one hand in contact with the PC chassis Set the Base I O Address and the Interrupt Request IRQ values per the table below Recommended Base I O Address and IRQ Values ISI3334 Base I OAddress IRQ Initial 8 port board 210h 10 First 8 port upgrade 220h 11 Second 8 port upgrade 230h 12 Third 8 port upgrade ...

Page 21: ...ecify the number of ports on the card as 8 ClickNext 10 The following message appears in the ISI Driver Setup dialog box Installing ISI ports This will take a few minutes Click OK to proceed Click OK 11 This completion message appears ISA card was successfully installed You need to set the base address and IRQ for the card Please select the MultiTech ISI Card under MultiPort in Device Manager and ...

Page 22: ...ified on the hardware jumper block in Step 2 above To alter these parameters click on the Change Setting button 16 When editing of IRQs and Base I O Address settings is complete click OK Then click OK at the Resources screen The System Settings Change screen appears and prompts you to restart your computer Click Yes 17 When prompted about re starting your computer click Yes 18 When the computer is...

Page 23: ... click the Modems icon 2 If no modems are currently installed the Install New Modem dialog box appears Check the box marked Don t detect my modem I will select it from a list Then click Next If other modems have been installed the Modems Properties dialog box will appear In the General tab of the Modem Properties dialog box click Add ...

Page 24: ...SI3334 Modem 5 The Install New Modem dialog box appears Select the numbered port corresponding to the first modem of the ISI card For ISI3334 4 you would assign for modems four ports with numbers starting just above the highest numbered port already in use In many case this will be COM3 COM4 COM5 and COM6 For ISI3334 8 you would assign for modems eight ports with numbers starting just above the hi...

Page 25: ...mation screen will appear it does not appear when additional modems or terminal adapters are installed Fill in the appropriate area code and phone number information 7 After the modem installs to the port click Finish 8 Return to the General tab to view COM port assignments and make changes if necessary ...

Page 26: ...st three modem ports of the ISI3334 4 OR to the last seven modem ports of the ISI3334 8 Removing the ISI3334 Driver Windows 95 98 1 Click Settings Control Panel and then double click Add Remove Programs 2 From the list box select MultiTech ISI Driver Device 3 Click Add Remove and follow screen instructions ...

Page 27: ...cripts copy aiomdms mdc to f system aio directory Click Yes to overwrite the existing aiomdms mdc file Configuring Ports for NetWare Connect When the driver is installed it will allocate consecutive ports for the ISI card as follows 4 consecutive ports for the ISI3334 4 8 consecutive ports for the ISI3334 8 To set up NetWare Connect ports enter LOAD NWCCON at the NetWare console prompt LOAD NWCCON...

Page 28: ...ollows this section presents additional details to aid in installation To install from CD ROM mount r dev cd0 mnt cd mnt cdservcard drivers sco50x cp isisco tar cd ENTER To format a floppy disk for SCO5 1 At the Unix prompt run the scosh program 2 Select Manager 3 Select Archive 4 Select Format 5 Make sure that Device is pointed to the floppy drive 6 Select Continue To untar the driver file and co...

Page 29: ... the number of ISI3334 cards you are installing in your system Type the base I O address and the IRQ value for each card Be sure that the I O address and the IRQ value match the values set in the DIP switch and jumper block on the ISI3334 card For further details see MultiTech Installation Script step 1 10 Type the number of pseudo devices to be created For the ISI3334 4 type 4 For the ISI3334 8 t...

Page 30: ...vices in your system to communicate with the ports of ISICOM The default prefix for the tty ports is ttyl The default prefix for the printer is prnl Is this acceptable y n q For most users it s best to select y which entails accepting the default values Then proceed to step 4 Details for use of non default port printer values The dev directory holds device information files used by the kernel to a...

Page 31: ...rt The database is referenced each time a user attempts to log in If there is no database entry for a particular terminal access to the host is denied 1 Turn on your system and verify that the firmware for each ISI3334 card loads successfully If the firmware for any ISI3334 card does not load none of its ports will be accessible If this happens see Multi Tech s Administrative Utility section in th...

Page 32: ...cters T term Sets the transparent printing escape sequences to that of the terminal specified by term This parameter has access to the look up table in the terminal database built into Multi_Setup If the terminal is not recognized by Multi_Setup then the termcap database is used to find the On and Off escape sequences for transparent printing Command line Options Feature ntty Specifies the tty por...

Page 33: ... host to process the session switching hot keys and issue the necessary escape sequence to the terminal so that the appropriate page is displayed on screen Multi_View treats each new screen opened by the user as a virtual screen and maintains mapping between each virtual screen created and a page of memory on the terminal The number of virtual screens and pages of memory available are dependent on...

Page 34: ...follows Mnemonic Description vs Identified the virtual screen entry An entry will be present for each virtual screen that needs to be opened by Multi_View sw Identifies the hot key sequence for switching between two virtual screens cm Identifies the hot key sequence that instructs Multi_View to create a new virtual screen lm Identifies the hot key sequence for displaying help on the hot keys qm Id...

Page 35: ...econd character a hyphen and the last character a carriage return CR when Shift F1 is entered on the terminal and that Multi_View is switched to the shell process associated with virtual screen 0 Line 3 Specifies the entry for virtual screen 1 Lines 4 8 Describes the hot keys to switch between the current and previous virtual screens create a new virtual screen display the help on the hot keys qui...

Page 36: ...ecifically observe the status and statistics of any installed multiport board or any of its ports e g MultiClusterU ISI3334orISI4608 This utility periodically updates the statistics and status information for selected board and or ports The displayed statistics are self explanatory The v option provides detailed information and can be used to analyze problems when calling Multi Tech s technical su...

Page 37: ... in use 2 0 or 2 2 using this command ls 4 Untar the appropriate Linux driver using this command tarvxf filename tmp Atthiswriting thefilenamewillbeeitherLINUX20X TARorLINUX22X TAR LINUX Copying and untarring the driver from a floppy The ISI driver tar file can be copied from a DOS formatted floppy using the mcopy command if the mtools have been installed Issue mcopy a isilinux tar destination fol...

Page 38: ...ion folder This utility requires the firmware files bin to be located in the usr local ISICOM folder LINUX Setting the baud rate The stty utility can be used to set the baud rate of a particular port For example to set the baud rate of the first port on the first card ttyM1a to 38400 bps execute stty 38400 dev ttyM1a The current baud rate can be viewed by executing stty dev ttyM1a LINUX Verifying ...

Page 39: ...bridcards ISI3334 4and ISI3334 8cards For the four port cards ISI3334 4 dev ttyM1a to dev ttyM1d for modem ports For the eight port card ISI3334 8 dev ttyM1a to dev ttyM1h for modem ports LINUX Dial in configuration To configure a particular port for dial in utilities like mgetty need to be installed on the system If for example the port dev ttyM2c needs to be configured for a remote access dial i...

Page 40: ...s the port number a p for 16 port cards Normal ports ttyM are configured for dial in connections Callout ports cum are used for dial out connections To view busy I O address space on your system enter cat proc ioports To view busy IRQs enter cat proc interrupts To load the driver manually use insmod Example To load two ISI cards configured with base I O addresses 0x210 and 0x200 and IRQs 5 and 10 ...

Page 41: ...Chapter 3 Service Warranty Tech Support ...

Page 42: ...of a refund of the purchase price Defective products must be returned by Customer to MTS s factory transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITYEXCEEDTHEPRICEFORDEFECTIVEPRODUCTS Addendum for North American Products In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota facto...

Page 43: ...d by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Recording MultiModemISI Information Please fill in the following information on your Multi Tech product This will help tech support in answering your questions Serial No ______________________________ FirmwareVersion ______________________________ DriverTy...

Page 44: ...ISI3334 4 8 Quick Start Guide 44 ...

Page 45: ...Index ...

Page 46: ...are 27 in SCO 31 in Windows 95 98 23 in Windows NT 18 Windows 2000 15 Installation 10 installation activating ports inSCO 31 modems to COM ports inLinux 39 in Netware 27 inSCO 31 inWindows 2000 15 inWindows 95 98 23 inWindows NT 18 software drivers inLinux 38 in Netware 27 inSCO 28 inWindows 2000 12 inWindows 95 98 20 inWindows NT 16 installation ISI Management Software 16 installation ISI3334 dri...

Page 47: ...40 R removing software driver Linux 40 Netware 27 SCO 36 Windows 2000 16 Windows 95 98 26 Windows NT 20 S SCO driver installation detailed form 30 from CD ROM 28 from diskette 29 terse form 28 29 SCO Open Server 5 install in 28 T Transparent Printing 32 troubleshooting Netware example 27 tty Port 32 U uninstall ISI driver Linux 40 Netware 27 SCO 36 Windows 2000 16 Windows 95 98 26 Windows NT 20 W ...

Page 48: ...ISI3334 4 8 Quick Start Guide 48 ...