Chapter 7 – Troubleshooting
Multi-Tech Systems, Inc. RF560VPN User Guide
60
Chapter 7 – Troubleshooting
This chapter provides a list of common problems encountered while installing, configuring or
administering the RF560VPN. In the event you are unable to resolve your problem, refer to the
Service, Warranty and Technical Support chapter of this User Guide for information about contacting
our Technical Support representatives.
System Diagnostics
as a Troubleshooting Tool
The
System Diagnostics
function performs a check-up on the SOHO RouteFinder VPN to make sure
that it is functioning properly.
To display this screen, launch your Web browser, enter the RF560VPN’s IP address
(
http://192.168.2.1
) in the browser’s address box. Then click the System Tools button and then the
System Diagnostics
button.
You might want to print this page before you call Technical Support.
Problem #1
Other computers can connect to the network device, but my computer can’t.
Whenever I click on Internet Explorer or Netscape, I see the Windows Dial-up utility popping up on my
screen asking for my phone number and password to dial-up my ISP.
·
Remove the TCP/IP dial-up adapter from all computers that will be using your RouteFinder to
access the Internet. TCP/IP dial-up adapter is not needed to use the RF560VPN to connect to
the Internet.
1. To remove the Dial-up Adapter, click
Start | Settings | Control Panel
.
2. Double-click the
Network
icon.
3. Click the
Dial-up Adapter
and click
Remove
. Restart the computer and try again.
·
Ensure you have a correct IP address. From a DOS window in Windows 95/98, type
WINIPCFG. From Windows NT, type IPCONFIG. If the address field is listed as 0.0.0.0, the
computer does not have an IP address and you must ensure the automatic DHCP configuration
has been correctly set up for this computer.
·
Ensure that the Web browser is properly configured to connect to the Internet via the LAN.