Chapter 4 – Troubleshooting
Multi-Tech RouteFinder RF650VPN User Guide
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8.
If you are using an external keyboard connected to the RouteFinder's pc board using the KB1 6-pin
female MiniDIN connector, make sure that you are not using an adapter cable (e.g., a 6-pin DIN to 6-
pin miniDIN adapter cable).
9.
Observe the RF650VPN front panel LEDs. Verify that the LAN, WAN, and/or DMZ LEDs indicate
proper RouteFinder operation in terms of the Ethernet LINK integrity, transmit/receive activity (ACT
LED), and speed (100 MB /10 MB). Refer to the front panel LEDs description in Chapter 1 of this
manual.
10. For problems with RouteFinder filter rules, run Packet Filter|Filter LiveLog to view the RouteFinder's
defined filter rules, system-generated filter rules, and filter violations
The Filter LiveLog supervises the packet filter and NAT rules. The Packet filter-violation-Log shows
the packets that have not successfully passed the rule set of the packet filter.
Click open Packet filter-violation-LiveLog; a window opens with the rule violations listed in order of
occurrence (see Chapter 3 of this manual).
Note: Packets dropped by the Drop setting in Packet Filter|Rules do not appear in the
Packet Filter-Violation-Log.
11. Attach a monitor and keyboard to the RouteFinder for monitoring and debugging (refer to Chapter 5
of this manual for keyboard and monitor connection information).
12. Run the applicable Reporting function for the RouteFinder's status and performance:
·
System Uptime (length of continuous RouteFinder operation and date last booted)
·
Hardware (CPU, RAM, and Swap (cache) utilization)
·
Network traffic (the internal network, NICs, Routing Table, and active Internet connections)
·
HTTP Proxy (HTTP cache objects, HTTP object hits, and HTTP memory hits)
·
SMTP Proxy (displays e-mail usage and status)
·
SMTP virus e-mails (information on and action to be taken on receiving virus-infected emails)
·
Accounting (calculates and displays external NIC IP packet byte counts)
·
Selfmonitor (provides e-mail notification of system-level issues)
·
Portscans (disables and logs attempted portscans)
Refer to Chapter 3 of this manual for Reporting menu information.