Multitech TalkAnytime TA2410, User Manual

Page 1: ...TalkAnytime Click to Talk Media Server R User Guide for Voice IP Gateways Digital Models TA2410 TA3010 ...

Page 2: ...nt hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Check Multi Tech s web site for current versions of our product documentation Record of Revisions Revision Description A Initial release 11 29 06 Describes 11 09 software release Patents This Product is covered by one or more of the following U S Patent Numbers 6151333 5757801 5...

Page 3: ... Address for TalkAnytime for email call log reporting 25 Config Info CheckList 26 Placement 27 Command Control Computer Setup Specs Settings 27 CLIENT COMPUTER REQUIREMENTS 28 END USER INFORMATION 28 QUICK HOOKUP FOR TA2410 TA3010 29 INSTALL TALKANYTIME CONFIGURATION SOFTWARE ONTO COMMAND PC 30 PHONE IP STARTER CONFIGURATION 31 INBOUND PHONEBOOK 33 TALKANYTIME URL CONFIGURATION 34 TALKANYTIME SYST...

Page 4: ...CONFIGURATION 127 TALKANYTIME SYSTEM EXAMPLES 128 Introduction 128 Calls into a Phone Pool 129 Technical Configuration for Phone Pool Call 130 Calls to Specific Extensions Through an IVR 131 Technical Configuration for Specific Extension Calls via IVR 132 Inbound Phonebook List for Example System 133 USER S PERSPECTIVE OF TALKANYTIME 134 HOW WEB SITE MUST BE CONFIGURED 139 Graphic File for Mouse O...

Page 5: ... SUPPORT 207 Contacting Technical Support 207 CHAPTER 9 REGULATORY INFORMATION 208 EMC Safety and R TTE Directive Compliance 209 FCC DECLARATION 209 Industry Canada 209 FCC Part 68 Telecom 210 Canadian Limitations Notice 211 WEEE Statement 212 APPENDIX A CABLE PINOUTS 213 APPENDIX A CABLE PINOUTS 214 Command Cable 214 Ethernet Connector 214 T1 E1 Connector 215 Voice Fax Channel Connectors 215 APPE...

Page 6: ...6 Chapter 1 Overview ...

Page 7: ... to wade through examples like those in our chapter on Phonebook and URL Configuration Finally this manual is meant to be comprehensive If you notice that something important is lacking please let us know Additional Resources The MultiTech web site www multitech com offers both a list of Frequently Asked Questions the MultiVOIP TAT FAQ and a collection of resolutions of issues that MultiVOIP and T...

Page 8: ...onfiguration modem port for remote configuration using a Windows GUI Both the TA2410 and the TA3010 are expandable to double capacity from one to two T1 E1 lines if an expansion card TA24 48 or TA30 60 is added Mounting Mechanically the TA2410 and TA3010 units are designed for a one high industry standard EIA 19 inch rack enclosure The product must be installed by qualified service personnel in a ...

Page 9: ...TalkAnytime User Guide Overview 9 While the web GUI s appearance differs slightly its contents and organization are essentially the same as that of the Windows GUI ...

Page 10: ... Guide 10 The primary advantage of the web GUI is remote access for control and configuration The controller PC and the TalkAnyTime unit itself must both be connected to the same IP network and their IP addresses must be known ...

Page 11: ...is functionality you will need a SysLog client program sometimes referred to as a daemon SysLog client programs both paid and freeware can be obtained from Kiwi Enterprises among other firms See www kiwisyslog com SysLog client programs essentially give you a means of structuring console messages for convenience and ease of use MultiTech Systems does not endorse any particular SysLog client progra...

Page 12: ...t the right hand set of LEDs will also become active Click to Talk Media Server Figure 1 2 TA2410 LEDs T1 LED Descriptions The descriptions below apply to the digital T1 TalkAnytime units The TA2410 has two sets of LEDs one for the single board shipped inside the TA2410 unit and a second set for an expansion board that can be purchased TA24 48 As viewed from the front of the TA2410 it is the left ...

Page 13: ...s LED indicates whether the Ethernet connection is half duplex or full duplex FDX and in half duplex mode indicates occurrence of data collisions LED is on constantly for full duplex mode LED is off constantly for half duplex mode When operating in half duplex mode the LED will flash during data collisions T1 Indicates that the unit is a T1 TalkAnytime model E1 E1 Not supported PRI PRI On if T1 li...

Page 14: ...e same for both Click to Talk Media Server Figure 1 4 TA3010 LEDs Active LEDs The TA3010 front panel has two sets of identical LEDs In the TA3010 as shipped that is without an expansion card the left hand set of LEDs is functional whereas the right hand set is not When the TA3010 has been upgraded with an TA30 60 kit the right hand set of LEDs will also become active ...

Page 15: ... for full duplex mode LED is off constantly for half duplex mode When operating in half duplex mode the LED will flash during data collisions T1 T1 Not supported see below E1 E1 When lit indicates that unit is configured for E1 operation It is possible for the TA3010 to be internally re configured for T1 operation However this is not recommended because this change would leave one of the unit s fi...

Page 16: ... built in web GUI can be contacted and its IP address can be set as needed If this is done all subsequent configuration can be done using the TalkAnytime web GUI and the command computer would not need a serial COM port However under such an arrangement the command computer would remain unable to use the TalkAnytime Windows GUI because contact with the Windows GUI requires either a COM port or the...

Page 17: ...10 TA2410 w TA24 48 Expansion Card Operating Voltage Current 100 240 VAC 1 2 0 6 A 100 240 VAC 1 2 0 6 A Mains Frequencies 50 60 Hz 50 60 Hz Power Consumption 17 watts 27 watts Mechanical Dimensions 1 75 H x 17 4 W x 8 75 D 4 5cm H x 44 2 cm W x 22 2 cm D 1 75 H x 17 4 W x 8 75 D 4 5cm H x 44 2 cm W x 22 2 cm D Weight 7 1 lbs 3 2 kg 7 5 lbs 3 4 kg ...

Page 18: ...1 75 H x 17 4 W x 8 75 D 4 5cm H x 44 2 cm W x 22 2 cm D Weight 7 1 lbs 3 2 kg 7 5 lbs 3 4 kg Installation at a Glance The basic steps of installing your TalkAnytime unit involve unpacking the unit connecting the cables configuring it using management software TalkAnytime Configuration software making phonebook entries to determine routing of incoming calls establishing a TalkAnytime URL that incl...

Page 19: ...x acrobat readstep html This TalkAnytime User Guide is also available on Multi Tech s Web site at http www multitech com Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on your system ToselecttheTalkAnyTimeUserGuidefromtheMulti TechSystemshomepage clickDocumentsandthen clickTalkAnytime intheproductlistdrop downwindow All TalkAnyTimedocumentswill...

Page 20: ...20 Chapter 2 Quick Start Instructions ...

Page 21: ...ery is incorrectly replaced Safety Warnings Telecom 1 Never install telephone wiring during a lightning storm 2 This product must be disconnected from power source and telephone network interface when servicing 3 This product is to be used with UL and cUL listed computers 4 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface...

Page 22: ...ect power ground phone and data cables per diagram Software Installation This is the configuration program It s a standard Windows software installation Phone IP Starter Configuration You will enter phone numbers and IP addresses You ll use default parameter values where possible to get the system running quickly Use Config Info CheckList page 26 Phonebook URL Starter Configuration The phonebook i...

Page 23: ...ptional Determine whether or not 802 1p Packet Prioritization will be used T1 Telephony Parameters for TA2410 The following parameters must be known about the PBX or telco central office equipment to which the T1 TalkAnytime unit will connect T1 Phone Parameters Ask phone company or PBX maintainer Info needed to operate TA2410 T1 Parameters Record for this TalkAnytime unit Which frame format is us...

Page 24: ...used Double Frame_____ MultiFrame w CRC4_____ MultiFrame w CRC4 modified_____ Which CAS or PRI protocol is used ______________ Clocking Does the PBX or telco switch use internal or external clocking _________________ Note that the setting used in the TalkAnytime unit will be the opposite of the setting used by the telco PBX Which line coding is used AMI___ or HDB3___ Pulse shape level most commonl...

Page 25: ...ts of TalkAnytime call traffic are to be sent by email Optional SMTP Parameters Preparation Task Ask Mail Server administrator to set up email account with password for the TalkAnytime unit itself Be sure to give a unique identifier to each individual TalkAnytime unit Get the IP address of the mail server computer as well To I T Department re email account for VOIP voip unit2 biggytech com ...

Page 26: ...ame w CRC4 Modified T1 E1 ISDN Parameters TA3010 only CAS Protocol Choices FXS Loop Start E M Wink E M Wink w Dial Tone FXO Ground Start FXO Loop Start FXS Ground Start E M Immediate MFR2 China Clear Channel T1 E1 ISDN Parameters ISDN PRI Protocol only if ISDN PRI is used Choices Network Terminal T1 E1 ISDN Parameters Clocking Choices Internal External T1 E1 ISDN Parameters Line Coding Choices AMI...

Page 27: ...ch COM port is available for use with the TalkAnytime COM1 COM2 etc If your command computer has only USB2 0 ports and no serial ports you will need a USB2 0 to serial adaptor Work Around Allowing Use of Web GUI Only The default IP address of the TalkAnytime unit as shipped from the factory is 192 168 3 143 By installing the up to date Java program from the TalkAnytime CD temporarily resetting the...

Page 28: ...mputer must have both a microphone and an audio output device and they must be activated A headset that includes both a microphone and a speaker connected to the appropriate jacks on the computer s sound card would meet this requirement The computer might have a built in microphone and built in or extension speakers and such a combination would also meet this requirement End User Information This ...

Page 29: ...J 45 connector T1 E1 PRI cabling to your PBX RJ 45 connector On Off Switch Power Cable Receptacle Cabling to computer running TalkAnytime software RJ 45 to serial connector DB9 Grounding Screw T1 E1 TalkAnytime Hookup TA 2410 3010 Cabling to POTS line RJ 11 connector for remote configuration via the built in modem COMMAND MODEM R DIGITAL VOICE ...

Page 30: ...ive Allow 10 20 seconds for Autorun to start If Autorun fails go to My Computer CD ROM drive Open Click Autorun icon 3 At first dialog box click Install Software 4 At welcome screen click Next 5 Follow on screen instructions Accept default program folder location and click Next 6 Accept default icon folder location Click Next Files will be copied 7 At completion screen click Finish 8 At the prompt...

Page 31: ... and have an IP address on the same IP network that the TalkAnytime is on B Save Setup in Windows GUI F Browse to IP address of TalkAnytime unit C Close the TalkAnytime Windows GUI G If username and password have been established enter them when prompted by the TalkAnytime unit D Install Java program from TalkAnytime product CD Must be Java Runtime Environment 1 4 2_01 or above NOTE Required on fi...

Page 32: ...l log reports are sent to the TalkAnytime Administrator but they can be sent to any email address Decide where you want the email logs sent and enter that email address in the Recipient Address field Whenever email log messages are sent out they must have a standard Subject line Something like Phone Logs for TalkAnytime N is useful If you have more than one TalkAnytime unit in the building you ll ...

Page 33: ... dialing pattern 6 In the Description field enter an identifier letters and or digits that describes the destination of the incoming TalkAnytime calls The identifier entered in this field must match the identifier used in the Service field of the TalkAnytime URL see the TalkAnytime URL Configuration section below The description should make the routing of calls easy to understand 40 characters max...

Page 34: ...c d tat cgi Service string1 Protocol n Codec q SC w Packetization y Digits z Configuration Parameter Involved Portion of URL in question Comment TalkAnytime IP Address where a b c and d are the IP address octet numbers Values 0 to 255 Service where string1 is a variable Values any letters numbers no spaces periods commas or symbols 40 characters max This value must match the value of the Descripti...

Page 35: ...ketization y from URL Digits where z is a variable Values Yes No When Digits No the end user can use the TalkAnytime keypad to dial only after connection has been made When Digits Yes TalkAnytime keypad is available immediately allowed variant of tat cgi tatfrm cgi Eliminates black background behind TalkAnytime user screen Note All non italicized characters in the URL expression are fixed literal ...

Page 36: ...ng caller to reach any one of them and the Customer Service Department where each call recipient is a specialist We show 3 callers Two are customers the computer of one is equipped with a microphone speaker headset the computer of the other has external speakers and an external microphone The third caller is an employee of the Whirlygig Gadget Company a trusted party who has instructions on how to...

Page 37: ...book and web server URL that are required to implement this capacity are shown in the second drawing below Note that especially for the T1 E1 ISDN parameters your settings must simply conform to the requirements of your PBX there is no set of routine default values that can be depended upon to be widely applicable Sales Dept Whirlygig Gadget Company Offices PBX Talk Anytime TA2410 Ethernet LAN Web...

Page 38: ...End User s Perspective TalkAnytime Quick Start Instructions 38 Technical Configuration for Phone Pool Call ...

Page 39: ...k and web server URL that are required to allow this kind of incoming call are shown in the second drawing below Note that especially for the T1 E1 ISDN parameters your settings must simply conform to the requirements of your PBX there is no set of routine default values that can be depended upon to be widely applicable Sales Dept MIC SPKR Whirlygig Gadget Company Offices PBX Ethernet LAN Web Serv...

Page 40: ...tructions given in the IVR s outgoing message Be aware that external extensions could have been reached in another way without an IVR the end user could be allowed to dial any extension on the PBX from the TalkAnytime keypad determined by the setting Digits Yes in the URL In that case the PBX would have to be configured in a way that blocks PSTN calling by the PBX extensions to which the TalkAnyti...

Page 41: ...ive 41 Inbound Phonebook List for Entire Example System The three uses of the TalkAnytime described here can be implemented simultaneously in a single system Each type of use entails its own entry in the Phonebook The resulting phonebook list is shown below ...

Page 42: ...kind of incoming call are shown in the second drawing below Note that especially for the T1 E1 ISDN parameters your settings must simply conform to the requirements of your PBX there is no set of routine default values that can be depended upon to be widely applicable Trusted Party Calling Through PBX Sales Dept MIC SPKR Whirlygig Gadget Company Offices PSTN PBX Ethernet LAN Web Server IVR Custome...

Page 43: ...s to be used for the TalkAnytime unit have a graphic file that will be used as a target for the mouse over command that launches TalkAnytime for the user produce a qualifications query window that informs user of user PC requirements before downloading the TalkAnytime applet program and establish a command line that includes the IP address of the TalkAnytime unit as well as several variable settin...

Page 44: ...argeting Any file will suffice Typically the graphic image would include identify the department or product name associated with the call For example a web site might use separate graphic files to direct calls concerning various product lines or specially reduced price products or promotions ...

Page 45: ...pted by any other audio hardware or software Browser Settings Popup Blocking must be disabled at least for the IP address at which the TalkAnytime unit is operating ActiveX controls must be enabled The following window will appear to the user The following is a JavaScript command that would create such a graphical qualifications query window function confirmTalkAnytime if confirm TalkAnytime the c...

Page 46: ...iguration program click on Save Setup 2 From a browser at the command PC type in the test URL with Digits Yes At the TalkAnytime client software click Dial You will then hear a dial tone coming back from the PBX Enter the designated PBX extension on the TalkAnytime dial pad on the screen The phone at the designated PBX extension should ring If a connection is made and the designated phone extensio...

Page 47: ...ions at the TalkAnytime unit hub and PC Check cabling Are connections well seated To correct receptacle Are the LNK LEDs on on both the TalkAnytime unit and the PC s network card lit 3 Verify Inbound Phonebook configuration 4 Verify settings in T1 E1 Parameter screen 5 Verify settings in Ethernet IP Parameters screen are the IP addresses of the PC and TalkAnytime unit correct 6 If after thorough i...

Page 48: ...48 Chapter 3 Mechanical Installation and Cabling ...

Page 49: ...2 This product must be disconnected from power source and telephone network interface when servicing 3 This product is to be used with UL and cUL listed computers 4 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 5 Use caution when installing or modifying telephone lines 6 Avoid using a telephone other than a cordless ty...

Page 50: ...Mechanical Installation Cabling TalkAnytime User Guide 50 Unpacking the TA 2410 3010 TalkAnytime Unit Cabling Guide TalkAnytimeR TalkAnytimeR Figure 3 1 Unpacking the TA 2410 3010 ...

Page 51: ...wing the recommended installation as defined by the enclosure manufacturer Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit If installing the unit in a closed or multi unit enclosure ensure adequate airflow within the rack so that the maximum recommended ambient temperature is not exceeded Ensure that the unit is properly connected to ea...

Page 52: ...sure Mounting Procedure Attaching the TalkAnytime unit to a rack rail of an EIA 19 inch rack enclosure will certainly require two persons Essentially the technicians must attach the brackets to the TalkAnyTime chassis with the screws provided as shown in Figure 3 3 and then secure unit to rack rails by the brackets as shown in Figure 3 4 Because equipment racks vary screws for rack rail mounting a...

Page 53: ...r TalkAnytime unit Plug the RJ 45 end of the cable into the Console port of the TalkAnytime unit and connect the other end the DB9 connector to the PC serial port you are using typically COM1 or COM2 See Figure 3 5 If your computer has only USB2 0 ports and no serial ports you will need a serial to USB2 0 adapter 3 Connect a network cable to the WAN connector on the back of the TalkAnyTime unit Co...

Page 54: ...ker The ground wire needs to be installed between the grounding screw on the TalkAnytime chassis and a permanent earth ground Whether the TalkAnytime unit is used in a rack or on a desktop you must verify that the earth ground connection is permanent and reliable In order for the ground connection to be considered permanent the grounding wire must connect to the earth ground of the building s elec...

Page 55: ... Turn on power to the TalkAnytime unit by placing the ON OFF switch on the back panel to the ON position Wait for the Boot LED on the TalkAnytime unit to go off before proceeding This may take a few minutes Proceed to Chapter 4 to load the TalkAnytime software ...

Page 56: ...56 Chapter 4 Software Installation ...

Page 57: ...er 6 Loading MultiVOIP Software onto the PC The software loading procedure does not present every screen or option in the loading process It is assumed that someone with a thorough knowledge of Windows and the software loading process is performing the installation The TalkAnytime software and User Guide are contained on the TalkAnytime product CD Because the CD is auto detectable it will start up...

Page 58: ...Software Installation TalkAnytime User Guide 58 3 When the Multi Tech Installation CD dialog box appears click the Install Software icon 4 A welcome screen appears Press Enter or click Next to continue ...

Page 59: ...oftware Installation 59 5 Follow the on screen instructions to install your TalkAnytime software The first screen asks you to choose the folder location of the files of the TalkAnytime software Choose a location and click Next ...

Page 60: ... Guide 60 6 At the next screen you must select a program folder location for the TalkAnytime software program icon Click Next Transient progress screens will appear while files are being copied 7 A completion screen will appear Click Finish ...

Page 61: ...omplete you will be prompted to run the TalkAnytime software to configure the TalkAnytime unit Software installation is complete at this point You may proceed with Technical Configuration now or not at your convenience Technical Configuration instructions are in the next chapter of this manual ...

Page 62: ...n TalkAnytime User Guide 62 Un Installing the TalkAnytime Configuration Software 1 To un install the TalkAnytime configuration software go to Start Programs and locate the entry for the TalkAnytime program Select Uninstall ...

Page 63: ...s while uninstalling the TalkAnytime software 3 Two confirmation screens will appear Click Yes and OK when you are certain you want to continue with the uninstallation process 4 A special warning message similar to that shown below will appear concerning the TalkAnytime software s bin file Click Yes ...

Page 64: ...Software Installation TalkAnytime User Guide 64 5 A completion screen will appear Click Finish ...

Page 65: ...65 Chapter 5 Technical Configuration ...

Page 66: ...conflicts you cannot use both GUIs at the same time Two Types of Configuration Parameters There are two ways in which the TalkAnytime must be configured before operation technical configuration and phonebook configuration Technical Configuration First the TalkAnytime must be configured to operate with technical parameter settings that will match the equipment with which it interfaces There are six...

Page 67: ...ly not functionally Pre Requisites To complete the configuration of the TalkAnytime unit you must know several things about the overall system Before configuring your TalkAnytime Gateway unit you must know the values for several IP and telephone parameters that describe the IP network system and telephony system PBX or telco central office equipment with which the digital TalkAnytime will interact...

Page 68: ...this TalkAnytime unit Which frame format is used ESF___ or D4___ Which CAS or PRI protocol is used ______________ Clocking Does the PBX or telco switch use internal or external clocking _________________ Note that the setting used in the TalkAnytime unit will be the opposite of the setting used by the telco PBX Which line coding is used AMI___ or B8ZS___ Write down the values for these T1 paramete...

Page 69: ...g used in the TalkAnytime unit will be the opposite of the setting used by the telco PBX Which line coding is used AMI___ or HDB3___ Pulse shape level most commonly 0 to 40 meters Write down the values for these E1 parameters You will need to enter these values in the T1 E1 ISDN Parameters screen in the Configuration section of the TalkAnytime software SMTP Parameters for email call log reporting ...

Page 70: ...C4 Modified T1 E1 ISDN Parameters TA3010 only CAS Protocol Choices FXS Loop Start E M Wink E M Wink w Dial Tone FXO Ground Start FXO Loop Start FXS Ground Start E M Immediate MFR2 China Clear Channel T1 E1 ISDN Parameters ISDN PRI Protocol only if ISDN PRI is used Choices Network Terminal T1 E1 ISDN Parameters Clocking Choices Internal External T1 E1 ISDN Parameters Line Coding Choices AMI B8ZS T1...

Page 71: ...d how to access them 6 Set Ethernet IP Parameters 7 Set up web browser GUI optional 8 Set Voice Fax Parameters 9 Set T1 or E1 Parameters 10 Set ISDN Parameters if ISDN PRI is used instead of T1 or E1 11 Set Regional Parameters Phone Signaling Tones Cadences and setup for built in Remote Configuration Command Modem 12 Set Custom Tones and Cadences optional 13 Set SMTP Parameters applicable if Log R...

Page 72: ...ws Start menu 1 Check Power and Cabling Be sure the TalkAnytime unit is turned on and connected to the computer via the TalkAnytime unit s Console Port RJ45 connector is connected at the TalkAnytime unit DB9 connector is connected at the computer s COM port if the computer has only USB2 0 ports and no serial ports use a USB2 0 to serial adaptor 2 Start TalkAnytime Configuration Program Launch the ...

Page 73: ... will appear If the main screen appears grayed out and seems inaccessible go to step 4 In the lower left corner of the screen the connection status of the TalkAnytime will be displayed The messages in the lower left corner will change as detection occurs The message TalkAnytime Found confirms that the TalkAnytime unit is in contact with the TalkAnytime configuration program Skip to step 5 ...

Page 74: ...ut no serial COM ports you will need a USB2 0 to serial adaptor Ctrl G 4B Fixing a Cabling Problem If the TalkAnytime unit cannot be located by the computer three error messages will appear saying TalkAnytime Not Found and Phone Database Not Read In this case the TalkAnytime unit is simply disconnected from the network For instructions on TalkAnytime cable connections see the Cabling section of Ch...

Page 75: ...f four ways pulldown menu toolbar icon keyboard shortcut or sidebar 6 Set Ethernet IP Parameters This dialog box can be reached by pulldown menu toolbar icon keyboard shortcut or sidebar Accessing Ethernet IP Parameters Pulldown Icon Shortcut Sidebar Ctrl Alt I In each field enter the values that fit your particular network ...

Page 76: ...ity level The descriptors for the 8 priority levels are given below 802 1p PRIORITY LEVELS LOWEST PRIORITY 1 Background Bulk transfers and other activities permitted on the network but should not affect the use of network by other users and applications 2 Spare An unused spare value of the user priority 0 Best Effort default Normal priority for ordinary LAN traffic 3 Excellent Effort The best effo...

Page 77: ...he Internet DiffServ Parameter fields DiffServ PHB Per Hop Behavior values pertain to a differential prioritizing system for IP packets as handled by DiffServ compatible routers There are 64 values each with an elaborate technical description These descriptions are found in TCP IP standards RFC2474 RFC2597 and for present purposes in RFC3246 which describes the value 34 34 decimal 22 hex for Assur...

Page 78: ...based on the DSCP value The DiffServ Parameters fields in the Ethernet IP Parameters screen allow you to configure the DSCP bits to values supported by the router Specifically the Voip Media PHB field relates to the prioritizing of audio packets RTP and RTCP packets and the Call Control PHB field relates to the prioritzing of non audio packets packets concerning call set up and tear down gatekeepe...

Page 79: ...do any further configuration of the unit a by using the TalkAnytime web browser GUI or b by continuing to use the TalkAnytime Windows GUI If you want to do configuration work using the web browser GUI you must first set it up To do so follow the steps below A Set IP address of TalkAnytime unit using the TalkAnytime Configuration program the Windows GUI B Save Setup in Windows GUI C Close Windows G...

Page 80: ...ration TalkAnytime User Guide 80 8 Set Voice FAX Parameters This dialog box can be reached by pulldown menu toolbar icon keyboard shortcut or sidebar Accessing Voice FAX Parameters Pulldown Icon Shortcut Sidebar Ctrl H ...

Page 81: ...TalkAnytime User Guide Technical Configuration 81 In each field enter the values that fit your particular network ...

Page 82: ...annel basis However once you have established a set of Voice FAX parameters for a particular channel you can apply this entire set of Voice FAX parameters to another channel by using the Copy Channel button and its dialog box To copy a set of Voice FAX parameters to all channels select Copy to All and click Copy ...

Page 83: ... 31dB Modifies audio level being output to the device attached to the voice channel The default and recommended value is 0 dB DTMF Parameters DTMF Gain The DTMF Gain Dual Tone Multi Frequency controls the volume level of the DTMF tones sent out for Touch Tone dialing DTMF Gain High Tones 3dB to 31dB mute Default value 4 dB Not to be changed except under supervision of MultiTech s Technical Support...

Page 84: ...t from a range of coders with specific bandwidths The higher the bps rate the more bandwidth is used The channel that you are calling must have the same voice coder selected Default G 723 1 6 3 kbps as required for H 323 Here 64K of digital voice are compressed to 6 3K allowing several simultaneous conversations over the same bandwidth that would otherwise carry only one To make selections from th...

Page 85: ...increased when jitter increases on the network The length of the jitter buffer directly effects the voice delay on voip calls Minimum Jitter Value 60 to 400 ms The minimum dynamic jitter buffer of 60 milliseconds is the minimum delay that would be acceptable over a low jitter network Default 150 msec Dynamic Jitter Maximum Jitter Value 60 to 400 ms The maximum dynamic jitter buffer of 400 millisec...

Page 86: ...tive by default When active default 300 ms However value must equal or exceed Dynamic Minimum Jitter Value Call Duration 1 65535 seconds Call Duration defines the maximum length of time in seconds that a call remains connected before the call is automatically disconnected Inactive by default When active default 180 sec This may be too short for most configurations requiring upward adjustment Conse...

Page 87: ... User Guide Technical Configuration 87 9 Set T1 E1 ISDN Parameters This dialog box can be reached by pulldown menu keyboard shortcut or sidebar Accessing T1 E1 ISDN Parameters Pulldown Icon Shortcut Sidebar Ctrl T ...

Page 88: ...Technical Configuration TalkAnytime User Guide 88 In each field enter the values that fit your particular network ...

Page 89: ...kAnytime User Guide Technical Configuration 89 T1 Parameters The parameters applicable to T1 and their values are shown in the figure below These T1 Parameter fields are described in the tables that follow ...

Page 90: ... commonly used CAS Protocol E M Immed Strt E M Wink Start E M Wink with dial tone FXO Ground Strt FXO Loop Start FXS Ground Strt FXS Loop Start Channel Associated Signaling CAS is a method of incorporating telephony signaling info into a T1 voice data stream In CAS the signaling bits the A B C and D bits are multiplexed into the signal stream of each T1 channel By contrast in Common Channel Signal...

Page 91: ...ions Field Name Values Description FXS Ground Loop Start Supervision Parameters Answer Delay Enable Y N When this option is selected the FXS interface sends the connection notice to the calling party only when the Answer Delay Timer expires The connection notice is sent regardless of whether or not the called extension has gone offhook Answer Delay Timer numeric in seconds When Answer Delay is ena...

Page 92: ...obtainable Tone Currently chosen call answer supervision tone ISDN Parameters Field Name Values Description Enable ISDN PRI Y N If digital connection is ISDN PRI type this box should be checked When ISDN is enabled the CAS Protocols field is grayed out ISDN has its own signaling method Terminal Network either Terminal or Network When Terminal is selected it indicates that the TalkAnytime unit shou...

Page 93: ...ters Calling Party Number Type unknown national international network specific subscriber abbreviated as received from network Calling party type is part of calling party Number Information element that is sent on ISDN line The Calling party number information element identifies the origin of a call Called Party Number Type unknown national international network specific subscriber abbreviated as ...

Page 94: ... calling party number for use with Caller ID Maximum length 4 characters Calling Number Suffix Caller ID 0 9 A DTMF symbol used to mark the end of the calling party number for use with Caller ID Maximum length 4 characters Flash Hook Parameters Not applicable to TalkAnytime Detect Flash Hook Y N This setting determines whether or not the MultiVOIP responds to hook flash signals Detection Time 100 ...

Page 95: ...sion expansion standard used in North America A law is European standard Yellow Alarm Format Bit 2 1111 Depending on the Frame Format used there are choices of Yellow Alarm format as follows D4 Bit2 0 in every speech channel FS bit of frame 12 is forced to one ESF Bit2 0 in every speech channel 1111111100000000 pattern in data link channel Check with your PBX telco administrator for the correct se...

Page 96: ...hnical Configuration TalkAnytime User Guide 96 E1 Parameters The parameters applicable to E1 and their values are shown in the figure below These E1 Parameter fields are described in the tables that follow ...

Page 97: ...ed Signaling CAS is a method of incorporating telephony signaling info into an E1 voice data stream In CAS the signaling bits the A B C and D bits are multiplexed into the signal stream of each E1 channel By contrast in Common Channel Signaling CCS one channel handles signaling for all other channels Each CAS protocol defines the states of the signaling bits during the various stages of a call IDL...

Page 98: ...Loop Start Supervision Parameters Answer Delay Enable Y N When this option is selected the FXS interface sends the connection notice to the calling party only when the Answer Delay Timer expires The connection notice is sent regardless of whether or not the called extension has gone offhook Answer Delay Timer numeric in seconds When Answer Delay is enabled this value determines when the FXS interf...

Page 99: ...al Tone Unobtainable Tone Currently chosen call answer supervision tone ISDN Parameters Field Name Values Description Enable ISDN PRI Y N If digital connection is ISDN PRI type this box should be checked When ISDN is enabled the CAS Protocols field is grayed out ISDN has its own signaling method Terminal Network either Terminal or Network When Terminal is selected it indicates that the TalkAnytime...

Page 100: ...eters Calling Party Number Type unknown national international network specific subscriber abbreviated as received from network Calling party type is part of calling party Number Information element that is sent on ISDN line The Calling party number information element identifies the origin of a call Called Party Number Type unknown national international network specific subscriber abbreviated as...

Page 101: ...e calling party number for use with Caller ID Maximum length 4 characters Calling Number Suffix Caller ID 0 9 A DTMF symbol used to mark the end of the calling party number for use with Caller ID Maximum length 4 characters Flash Hook Parameters Not supported for TalkAnytime Detect Flash Hook Y N This setting determines whether or not the MultiVOIP responds to hook flash signals Detection Time 100...

Page 102: ...sion expansion standard used in North America A law is European standard Yellow Alarm Format Bit 2 1111 Depending on the Frame Format used there are choices of Yellow Alarm format as follows D4 Bit2 0 in every speech channel FS bit of frame 12 is forced to one ESF Bit2 0 in every speech channel 1111111100000000 pattern in data link channel Check with your PBX telco administrator for the correct se...

Page 103: ...ccessible in the T1 E1 ISDN Parameters screen If your T1 or E1 phone line is a Primary Rate Interface ISDN line enable ISDN PRI and set it for the particular implementation of ISDN that your telco uses The ISDN types supported by the digital TalkAnytime units at press time are listed below organized by country ...

Page 104: ...en will appear For the country selected the standard set of frequency pairs will be listed for dial tone busy tone unobtainable tone fast busy or trunk busy ring tone and other more specialized tones Remote Configuration Command Modem Each TA2410 and TA3010 TalkAnytime unit contains a built in modem This modem allows the TalkAnytime unit to be configured remotely when a standard POTS line is conne...

Page 105: ...ting survivable mode of VOIP TalkAnytime unit re order tone a tone pattern indicating the need for the user to hang up the phone and intercept tone a tone that warns an a party that has gone off hook but has not begun dialing within a prescribed time that an automatic emergency or attendant number will be called the automatic call can be used to direct an attendant s attention to a disabled or dis...

Page 106: ...icating the need for the user to hang up the phone In some cases the tone pair scheme denoted by a country name may also be used outside of that country The Custom option button assures that any tone pairing scheme worldwide can be accommodated Advisory screen This message screen appears whenever the Country field is changed It informs the operator that upon change of the Country field value all U...

Page 107: ...milli seconds zero value for dial tone indicates continuous tone On off pattern of tone durations used to denote phone ringing phone busy connection unobtainable fast busy dial tone 0 indicates continuous tone survivability and re order Default values differ for different countries regions Although most cadences have only two parts an on duration and an off duration some telephony cadences have fo...

Page 108: ... freq in Hertz Higher frequency of pair Gain 1 gain in dB 3dB to 31dB and mute setting Amplification factor of lower frequency of pair This applies to any supervisory tones that the TalkAnytime unit outputs as audio to the FXS FXS or E M port Default 16dB Gain 2 gain in dB 3dB to 31dB and mute setting Amplification factor of higher frequency of pair This applies to any supervisory tones that the T...

Page 109: ...nal or re order tones telling the user that she must hang up an off hook phone or survivability tones an indication of call routing redundancy for your system This screen allows the user to specify tone pair attributes that are not found in any of the standard national regional telephony toning schemes To access this customization feature click on the Custom button on the Regional Parameters scree...

Page 110: ...re describes amplification that the TalkAnytime unit applies to outbound tones entering the TalkAnytime unit at the input port Default 16dB Gain 2 gain in dB 3dB to 31dB and mute setting Amplification factor of higher frequency of pair This figure describes amplification that the TalkAnytime unit applies to outbound tones entering the TalkAnytime unit at the input port Default 16dB Cadence 1 integ...

Page 111: ... is used the TalkAnytime unit will actually be given its own email account with Login Name and Password on some mail server connected to the IP network Using this account the TalkAnytime unit will then send out email messages containing log report information The Recipient of the log report email is ordinarily the Administrator Because the TalkAnytime unit cannot receive email a Reply To address m...

Page 112: ... However to enable SMTP functionality you must also select SMTP in the Logs screen Requires Authentication Y N If this checkbox is checked the TalkAnytime unit will send Authentication information to the SMTP server The authentication information indicates whether or not the email sender has permission to use the SMTP server Login Name alpha numeric per email domain This is the User Name for the T...

Page 113: ...dentifier for the TalkAnytime unit which of course cannot usefully receive email messages The Reply To address provides a destination for returned messages indicating the status of messages sent by the TalkAnytime unit esp to indicate when log report email was undeliverable or when an error has occurred Recipient Address email address User specified Email address at which VOIP TalkAnytime administ...

Page 114: ... going through the TalkAnytime unit The Custom Fields screen lets you pick which aspects will be included in the email log reports Custom Fields Definitions Field Description Field Description Select All Log report to include all fields shown Channel Number Data channel carrying call Start Date Time Date and time the phone call began Duration Length of call Call Mode Voice or fax Packets Sent Tota...

Page 115: ...he out of band condition or Inband to indicate the in band condition For SPP it can display Out of Band RFC2833 or Inband Server Details The IP address of the traffic control server if any being used whether an H 323 gatekeeper a SIP proxy or an SPP registrar gateway will be displayed here if the call is handled through that server Outbound Digits Sent The dialing digits sent by this gateway to th...

Page 116: ...Technical Configuration TalkAnytime User Guide 116 ...

Page 117: ...be included excluded in log reports by clicking on the Filters button and using the Console Messages Filter Settings screen see subsequent page If you use the logging function select the logging option that applies to your VoIP system design If you intend to use a SysLog Server program for logging click in that Enable check box The common SysLog logical port number is 514 If you intend to use the ...

Page 118: ...ubsequent page Turn Off Logs Y N Check to disable log reporting function Logs Buttons Only one of two log reporting methods GUI or SMTP may be chosen GUI Y N User must view logs at the TalkAnytime configuration program SMTP Y N Log messages will be sent to user specified email address SysLog Server Enable Y N This box must be checked if logging is to be done in conjunction with a SysLog Server pro...

Page 119: ...TalkAnytime User Guide Technical Configuration 119 To customize console messages by category and or by channel click on Filters and use the Console Messages Filters Settings screen ...

Page 120: ...l you have checked the COM port allocation on your PC To do this check for COM port assignments in the system resource dialog box es of your Windows operating system If COM1 is not available you must change the COM port setting to COM2 or some other COM port that you have confirmed as being available on your PC The default baud rate is 115 200 bps 15 View System Information screen and set updating...

Page 121: ...n Parameter Definitions cont d Field Name Values Description Configur ation Version nn nn nn nn alpha numeric Indicates version of TalkAnytime Configuration software which includes screens for Ethernet IP Parameters SMTP Parameters Regional Parameters etc Phone Book Version numeric Indicates the version of the inbound and outbound phonebook portion of the TalkAnytime software Mac Address alpha num...

Page 122: ...set for all of the TalkAnytime unit s various operating parameters click on Save Setup in the sidebar 17 Creating a User Default Configuration When a Setup complete grouping of parameters is being saved you will be prompted about designating that setup as a User Default setup A User Default setup may be useful as a baseline of site specific values to which you can easily revert Establishing a User...

Page 123: ...123 Chapter 6 Phonebook and URL Configuration ...

Page 124: ...ute incoming calls per system needs and 2 a URL command line that includes several configuration settings derived from the Configuration software setup must be written and made available to the webmaster Inbound Phonebook Inbound Phonebook configuration screens can be accessed using icons or the sidebar menu Phonebook Icons Description Inbound Phonebook Entries List Add Inbound Phonebook Entry Edi...

Page 125: ...TalkAnytime User Guide PhoneBook URL Configuration 125 1 Select Inbound PhoneBook List Entries Click Add 2 The Add Edit Inbound PhoneBook screen appears ...

Page 126: ...nnel number to which the call will be assigned as it enters the local telephony equipment often a local PBX Hunting directs the call to any available channel Description Describes the facility or geographical location at which the call originated For TalkAnytime units the expression used in this field also appears in the URL expression that the end user invokes to access the TalkAnytime system So ...

Page 127: ...where n is a variable Values TCP or UDP Codec where q is a variable Values G711A G711U G723 Silence Compression where w is a variable Values ON OFF This parameter is optional If omitted remove the entire expression SC w from the URL expression Packetization where y is a variable Values 30 60 90 120 for G723 10 20 30 40 50 60 70 80 90 for G711A G711U This parameter is optional If omitted remove the...

Page 128: ...aller to reach any one of them and the Customer Service Department where each call recipient is a specialist We show 3 callers Two are customers the computer of one is equipped with a microphone speaker headset the computer of the other has external speakers and an external microphone The third caller is an employee of the Whirlygig Gadget Company a trusted party who has instructions on how to use...

Page 129: ... and web server URL that are required to implement this capacity are shown in the second drawing below Note that especially for the T1 E1 ISDN parameters your settings must simply conform to the requirements of your PBX there is no set of routine default values that can be depended upon to be widely applicable Sales Dept Whirlygig Gadget Company Offices PBX Talk Anytime TA2410 Ethernet LAN Web Ser...

Page 130: ...Phonebook URL Configuration TalkAnytime User Guide 130 Technical Configuration for Phone Pool Call ...

Page 131: ...d web server URL that are required to allow this kind of incoming call are shown in the second drawing below Note that especially for the T1 E1 ISDN parameters your settings must simply conform to the requirements of your PBX there is no set of routine default values that can be depended upon to be widely applicable Sales Dept MIC SPKR Whirlygig Gadget Company Offices PBX Ethernet LAN Web Server I...

Page 132: ...tions given in the IVR s outgoing message Be aware that external extensions could have been reached in another way without an IVR the end user could be allowed to dial any extension on the PBX from the TalkAnytime keypad determined by the setting Digits Yes in the URL In that case the PBX would have to be configured in a way that blocks PSTN calling by the PBX extensions to which the TalkAnytime c...

Page 133: ... Specifically the end user used the TalkAnytime keypad to dial digits in response to instructions given in the IVR s outgoing message Be aware that external extensions could have been reached in another way without an IVR the end user could be allowed to dial any extension on the PBX from the TalkAnytime keypad determined by the setting Digits Yes in the URL In that case the PBX would have to be c...

Page 134: ...process begins when a user responds to a click to talk opportunity on a web site In the example shown here the user can click on a rectangular icon to speak to a sales agent or on a diamond shaped icon to speak to a customer service representative When the user clicks on either of these icons the website will respond first by checking that the user s PC meets the basic requirements to use TalkAnyt...

Page 135: ...crophone Speaker in any form O S Settings Headset or microphone speaker combo must be activated and not pre empted by any other audio hardware or software Browser Settings Popup Blocking must be disabled at least for the IP address at which the TalkAnytime unit is operating ActiveX controls must be enabled Qualifications Query Window The following window will appear to the user Users who meet the ...

Page 136: ...he applet does not remain available on the user s computer for future uses During the download the following screen will appear When the download of the TalkAnytime applet is complete a message will appear indicating that a second download may be necessary This second download is an Activex control When the user right clicks on the query box a menu will appear Choose Install ActiveX Control to ini...

Page 137: ...then Popup Blocking must be disabled in the user s Internet Explorer at least for the IP address on which the TalkAnytime unit is operating If Popup Blocking remains activated in such cases an error screen will appear and no voice connection will be made This screen will advise the user that Popup Blocking must be disabled in order to use TalkAnytime When the popup blocking function prevents TalkA...

Page 138: ...ytime voice session will begin During the speech session the graphic representation will be different Disconnection At the end of the call the user should click on the Disconnect button to end the connection The applet screen will change accordingly Ending the Session When the session is complete the user can click on the Close button to shut down the applet program ...

Page 139: ... informs user of user PC requirements before downloading the TalkAnytime applet program and establish a command line that includes the IP address of the TalkAnytime unit as well as several variable settings IP Address for TalkAnytime Any location on the host site is OK Graphic File for Mouse Over Targeting Any file will suffice Typically the graphic image would include identify the department or p...

Page 140: ...alkAnytime icon a message appears that indicates that the computer being used must meet certain requirements in order to use TalkAnytime These are the requirements User PC Requirements for TalkAnytime Category Requirement Operating System Windows 98 or Windows XP Browser Internet Explorer 5 0 or higher Audio Hardware Microphone Speaker in any form O S Settings Headset or microphone speaker combo m...

Page 141: ...phone equipped multimedia computer running Internet Explorer n 5 0 or higher n n Please cancel if you re running another browser or do not have a headset n and microphone otherwise click OK to continue true var DaName TalkAnytime Communication Window window open http 65 129 90 200 tatfrm cgi Service Sales Codec G723 Pr otocol TCP Packetization 30 Digits No null height 285 width 310 bar no resizabl...

Page 142: ...t to explain to end users the operating requirements of TalkAnytime There are three of these files one for calling into phone pools a second for incoming calls to specific extensions and a third for trusted users employees who are granted access to the PBX via the TalkAnytime These files are included on the TalkAnytime product CD ...

Page 143: ...143 ...

Page 144: ...144 Chapter 7 Operation and Maintenance ...

Page 145: ...cs group of screens an important summary appears in the System Information of the Configuration screen group System Information screen This screen presents vital system information at a glance Its primary use is in troubleshooting This screen is accessible via the Configuration pulldown menu the Configuration sidebar menu or by the keyboard shortcut Ctrl Alt Y ...

Page 146: ...es the version of the TalkAnytime firmware Configur ation Version nn nn nn nn alpha numeric Indicates the version of the TalkAnytime configuration software Phone Book Version nn nn alpha numeric Indicates the version of the TalkAnytimephone book being used Mac Address numeric Denotes the number assigned as the TalkAnytime unit s unique Ethernet address Up Time days hours mm ss Indicates how long t...

Page 147: ...TalkAnytime User Guide Operation Maintenance 147 The frequency with which the System Information screen is updated is determined by a setting in the Logs screen ...

Page 148: ...e Statistics functions of the TalkAnytime software About Call Progress Accessing Call Progress Statistics Channel Icons Main Screen Lower Left Pulldown Icon Shortcut Sidebar In the web GUI call progress details can be viewed by clicking on an icon one for each channel arranged similarly on the web browser screen Ctrl Alt A The Call Progress Details Screen ...

Page 149: ...the course of this call Packets Rcvd integer value The number of data packets received over the IP network in the course of this call Bytes Sent integer value The number of bytes of data sent over the IP network in the course of this call Bytes Rcvd integer value The number of bytes of data received over the IP network in the course of this call Packets Lost integer value The number of voice packe...

Page 150: ...protocols For H 323 this field can display Out of Band or Inband For SIP it can display either Out of Band RFC2833 or Out of Band SIP INFO to indicate the out of band condition or Inband to indicate the in band condition For SPP it can display Out of Band RFC2833 or Inband Supplementary Services Status These fields are not applicable to TalkAnytime Call Status fields Call Status hangup active Show...

Page 151: ...TalkAnytime User Guide Operation Maintenance 151 About Logs Accessing Statistics Logs Pulldown Icon Shortcut Sidebar Ctrl O The Logs Screen ...

Page 152: ...og file Call Details Voice coder G 723 G 729 G 711 etc The voice coder being used on this call Disconnect Reason Values are Normal and Local disconnection Indicates whether the call was disconnected simply because the desired conversation was done or some other irregular cause occasioned disconnection e g a technical error or failure DTMF Capability inband out of band Expressions differ slightly f...

Page 153: ...nsmission options used by the VOIP gateway originating the call These may include Forward Error Correction or Silence Compression TO Details Gateway Name alphanumeric string Identifier for the VOIP gateway that completed terminated this call IP Address x x x x where x has a range of 0 to 255 IP address of the VOIP gateway at which the call was completed terminated Options Displays VOIP transmissio...

Page 154: ...Operation and Maintenance TalkAnytime User Guide 154 About IP Statistics Accessing IP Statistics Pulldown Sidebar Shortcut Icon Ctrl P IP Statistics Screen ...

Page 155: ...eger value Total number of packets transmitted by this VOIP gateway since the last clearing or resetting of the counter within the TalkAnytime software Received integer value Total number of packets received by this VOIP gateway since the last clearing or resetting of the counter within the TalkAnytime software Received with Errors integer value Total number of error laden packets received by this...

Page 156: ...e Number of error laden TCP packets received by this VOIP gateway since the last clearing or resetting of the counter within the TalkAnytime software IP Statistics Field Definitions cont d RTP Packets Voice signals are transmitted in Realtime Transport Protocol packets RTP packets are a type or subset of UDP packets Transmit ted integer value Number of RTP packets transmitted by this VOIP gateway ...

Page 157: ...Link Management screen is essentially an automated utility for pinging endpoints on your voip network This utility generates pings of variable sizes at variable intervals and records the response to the pings Accessing Link Management Pulldown Shortcut Icon Sidebar Ctrl 2 none ...

Page 158: ... Timer Interval between Pings 0 or 30 6000 minutes This field determines how long of a wait there is between one ping and the next Start Now command button Initiates pinging Clear command button Erases ping parameters in Monitor Link field group and restores default values Link Status Parameters These fields summarize the results of pinging IP Address column a b c d 0 255 Target of ping No of Ping...

Page 159: ...bout T1 E1 Statistics Accessing T1 E1 Statistics Pulldown Icon Shortcut Sidebar Ctrl 1 The T1 Statistics screen is only accessible applicable for the TA2410 and the E1 Statistics screen is only accessible applicable for the TA3010 T1 Statistics Screen ...

Page 160: ...st reset Displayed value will increment if consecutive zeroes beyond a set threshold are detected I e tally increments if more than 7 consecutive zeroes in the received data stream are detected under B8ZS line coding or if 15 consecutive zeroes are detected under AMI line coding Status Freeze Signaling Active Signaling has been frozen at the most recent values due to loss of frame alignment loss o...

Page 161: ...ce last reset Slip in transmitted data stream Slips indicate a clocking mismatch or lack of synchronization between T1 E1 devices When slips occur data may be lost or repeated Pulse Density Violation The pulse density of the received data stream is below the requirement defined by ANSI T1 403 or more than 15 consecutive zeros are detected Line Loopback Activation Signal The line loopback activatio...

Page 162: ...e polarity have been received and these pulses are not part of zero substitution On an AMI encoded line this represents a line error On a B8ZS line this may represent the substitution for a string of 8 zeroes Receive Slip Tally since last reset A receive slip positive or negative has occurred Slips indicate a clocking mismatch or lack of synchronization between T1 E1 devices When slips occur data ...

Page 163: ...evice receives no signal or cannot synchronize to the signal being received A Red Alarm is generated if the incoming data stream has no transitions for 176 consecutive pulse positions Blue Alarm Tally since last reset Alarm signal consisting of all 1 s including framing bit positions which indicates disconnection or failure of attached equipment Loss of Frame Alignment Tally since last reset Loss ...

Page 164: ...t clock is less than the frequency of the transmit system interface working clock A frame is repeated Yellow Alarm Tally since last reset The alarm signal sent by a remote T1 E1 device to indicate that it sees no receive signal or cannot synchronize on the receive signal Status Freeze Signaling Active Signaling has been frozen at the most recent values due to loss of frame alignment loss of multif...

Page 165: ...rs to two successive pulses of the same polarity on the E1 line On an AMI encoded line this represents a line error On a B8ZS line this may represent the substitution for a string of 8 zeroes Excessive Zeroes Tally since last reset Displayed value will increment if consecutive zeroes beyond a set threshold are detected I e tally increments if more than 7 consecutive zeroes in the received data str...

Page 166: ...vailable on this menu Several basic software functions are accessible from the TalkAnytime software menu as shown below TalkAnytime Program Menu Menu Selection Description Configuration Select this to enter the Configuration program where values for IP telephony and other parameters are set Configuration Port Setup Select this to access the COM Port Setup screen of the TalkAnytime Configuration pr...

Page 167: ...ad User Defaults To be used after a full set of parameter values values specified by the user have been saved using Save Setup This command loads the saved user defaults into the TalkAnytime Set Password Select this to create a password for access to the TalkAnytime software programs Program group commands Windows GUI web browser GUI FTP server Only the FTP Server function requires a password for ...

Page 168: ...om the MultiTech web FTP site to the user s PC can generally be considered a download from the perspective of the PC this type of download cannot be initiated from the TalkAnytime software s Program menu command set Generally updated firmware must be downloaded from the MultiTech web FTP site to the PC before it can be loaded from the PC to the TalkAnytime Configuration Option The Configuration op...

Page 169: ...e must be downloaded from the MultiTech web FTP site to the user s PC before it can be downloaded from that PC to the TalkAnytime Note that the structure of the MultiTech web FTP sites www multitech com and ftp multitech com may change without notice However firmware updates can generally be found using standard web techniques For example you can access updated firmware by doing a search or by cli...

Page 170: ...Operation and Maintenance TalkAnytime User Guide 170 If you choose Support you can select TalkAnytime in the Product Support menu and then click on Firmware to find TalkAnytime resources ...

Page 171: ...e next 3 screens below pertain to the MVP3010 MultiVOIP which is closely related to the TalkAnytime similar screens will appear for the TalkAnytime models described in this manual MVP3000x EXE from ftp multitech com Saving MVP3000x EXE from ftp multitech com Estimated time left Not known Opened so far 781 KB Download to C VoipSystem MVP3000 MVP301f EXE Transfer rate 260 KB sec ...

Page 172: ...kAnytime User Guide 172 Generally the firmware file will be a self extracting compressed file with zip extension which must be expanded decompressed or unzipped on the user s PC in a user specified directory C Acme Inc MVP3000 firm ...

Page 173: ... must be implemented in order else the upgrade is incomplete Identifying Current Firmware Version Before implementing a TalkAnytime firmware upgrade be sure to verify the firmware version currently loaded on it The firmware version appears in the TalkAnytime Program menu Go to Start Programs TalkAnytime ____ x xx The final expression x xx is the firmware version number In the illustration below th...

Page 174: ...t versions increment as 11 xx 11 10 11 11 etc but the firmware downloading procedure is the same 1 The TalkAnytime Configuration program must be off when invoking the Download Firmware command If it is on the command will not work 2 To invoke the Download Firmware command go to Start Programs TalkAnytime____ x xx Download Firmware 3 If a password has been established the Password Verification scre...

Page 175: ...D on the TalkAnytime will light up and remain lit during the file transfer process 5 The program will locate the firmware bin file in the TalkAnytime directory Highlight the correct newest bin file and click Open 6 Progress bars will appear at the bottom of the screen during the file transfer The TalkAnytime s Boot LED will turn off at the end of the transfer 7 The Download Firmware procedure is c...

Page 176: ...ry Defaults 1 The TalkAnytime Configuration program must be off when invoking the Download Factory Defaults command If it is on the command will not work 2 To invoke the Download Factory Defaults command go to Start Programs TalkAnytime____ x xx Download Factory Defaults ...

Page 177: ... TalkAnytime model number is up Reboot to Download Firmware Click OK to download the factory defaults The Boot LED on the TalkAnytime will light up and remain lit during the file transfer process 5 After the PC gets a response from the TalkAnytime the Dialog IP Parameters screen will appear The user should verify that the correct IP parameter values are listed on the screen and revise them if nece...

Page 178: ...er 7 The Download Factory Defaults procedure is complete Downloading CAS Protocol 1 The TalkAnytime Configuration program must be off when invoking the Download CAS Protocol command 2 To invoke the Download CAS Protocol command go to Start Programs TalkAnytime____ x xx Download CAS Protocol 3 A message screen will appear warning that the download will entail a rebooting of the TalkAnytime Click OK...

Page 179: ...The chosen CAS protocol file will be loaded from the PC to the TalkAnytime unit Progress bars will appear at the bottom of the screen while the download occurs When the download is complete the TalkAnytime will complete its rebooting process 6 The TalkAnytime software will be closed when the download is complete You will have to launch the TalkAnytime software again to continue using it ...

Page 180: ...oke the Download User Defaults command you must first save a set of configuration parameters by using the Save Setup command in the sidebar menu of the TalkAnytime software 2 Before the setup configuration is saved you will be prompted to save the setup as the User Default Configuration Select the checkbox and click OK Save Current Setup as User Default Configuration TalkAnytime _____ will be brou...

Page 181: ...ill entail rebooting the TalkAnytime Click OK 5 Progress bars will appear during the file transfer process 6 When the file transfer process is complete the Dialog IP Parameters screen will appear 7 Set the IP values per your particular VOIP system Click OK Progress bars will appear as the TalkAnytime reboots itself ...

Page 182: ...ser name will be required when communicating with the TalkAnytime via the web browser GUI NOTE Record your user name and password in a safe place If the password is lost forgotten or unretrievable the user must contact MultiTech Tech Support in order to resume use of the TalkAnytime unit 1 The TalkAnytime configuration program must be off when invoking the Set Password command If it is on the comm...

Page 183: ...cess the local Windows GUI the web browser GUI or the commands in the Program group Type your password in the Password field of the Password screen Type this same password again in the Confirm Password field to verify the password you have chosen NOTE Be sure to write down your password in a convenient but secure place If the password is forgotten contact MultiTech Technical Support for advice Cli...

Page 184: ...nd any part of the TalkAnytime software listed in the Program group menu User Name and Password are both needed for access to the FTP Server residing in the TalkAnytime When TalkAnytime program asks for password at launch of program the program will simply shut down if CANCEL is selected The TalkAnytime program will produce an error message if an invalid password is entered ...

Page 185: ... browser GUI FTP server and all Program menu commands e g Upgrade Software only the FTP Server function requires a User Name in addition to the password After a password has been set that password is required to access the TalkAnytime web browser GUI NOTE Record your user name and password in a safe place If the password is lost forgotten or unretrievable the user must contact MultiTech Tech Suppo...

Page 186: ...alling the TalkAnytime Software 1 To un install the TalkAnytime configuration software go to Start Programs and locate the entry for the TalkAnytime program Select Uninstall 2 You will be asked to shut down other applications while uninstalling the TAT software ...

Page 187: ... Two confirmation screens will appear Click Yes and OK when you are certain you want to continue with the uninstallation process 4 A special warning message similar to that shown below may appear concerning the TalkAnytime software s bin file Click Yes ...

Page 188: ...Operation and Maintenance TalkAnytime User Guide 188 5 A completion screen will appear Click Finish ...

Page 189: ...re As noted earlier see the section Implementing a Software Upgrade above the Upgrade Software command transfers from the controller PC to the TalkAnytime unit firmware and settings The settings can be either Factory Default Settings or Current Configuration Settings ...

Page 190: ...e transferred uses an FTP client program In this situation we have chosen to call the transfer of files from the PC to the voip downloads Be aware that some FTP client programs may use the opposite terminology i e they may refer to the file transfer as an upload You can download firmware CAS telephony protocols default configuration parameters and phonebook data for the TalkAnytime unit with this ...

Page 191: ...this approach is somewhat clumsy it requires use of two application programs rather than one and it limits downloading to only one VOIP unit at a time With an FTP client program multiple voips can receive FTP file transmissions in response to a single command the transfers may occur serially however Although MultiTech does not provide an FTP client program with the TalkAnytime software or endorse ...

Page 192: ...intenance TalkAnytime User Guide 192 4 Enable FTP Functionality Go to the IP Parameters screen and click on the FTP Server Enable box In order for the change to take effect you must Save and Reboot the TalkAnytime unit ...

Page 193: ...ption firmware bin file mvpt1Ftp bin This is the TalkAnytime firmware file Only one file of this type will be in the directory factory defaults fdefFtp cnf This file contains factory default settings for user changeable configuration parameters Only one file of this type will be in the directory CAS file fxo_loopFtp cas em_winkFtp cas r2_brazilFtp cas r2_chinaFtp cas These telephony files are for ...

Page 194: ...4 7 Log In Use the User Name and password established in item 2 above The login screens will differ depending on whether the FTP file transfer is to be done with a web browser see first screen below or with an FTP client program see second screen below ...

Page 195: ...ser locate the directory holding the TalkAnytime program files The default location will be C Program Files Multi Tech Systems TalkAnytime xxxx yyyy where x and y represent TalkAnytime model numbers and software version numbers 8A2 Drag and drop files from the local Windows browser e g Windows Explorer to the web browser You may be asked to confirm the overwriting of files on the TalkAnytime Do so...

Page 196: ...holding the TalkAnytime program files The default location will be C Program Files Multi Tech Systems TalkAnytime xxxx yyyy where x and y represent TalkAnytime model numbers and software version numbers 8B2 In the FTP client program window drag and drop files from the local browser pane to the pane for the TalkAnytime FTP server FTP client GUI operations vary In some cases you can choose between i...

Page 197: ... others like the WS FTP client are more text oriented 9 Verify Transfer The files transferred will appear in the directory of the TalkAnytime 10 Log Out of FTP Session Whether the file transfer was done with a web browser or with an FTP client program you must log out of the FTP session before opening the TalkAnytime Windows GUI ...

Page 198: ...ime units Configuration Prerequisite Local Windows GUI must be used to assign IP address to TalkAnytime Browser Version Requirement Internet Explorer 6 0 or higher or Netscape 6 0 or higher or Mozilla FireFox 1 0 or higher Java Requirement Java Runtime Environment version 1 4 0_01 or higher this application program is included with TalkAnytime Video Usability large video monitor recommended NOTE T...

Page 199: ...st still be done locally using the Windows GUI However all additional configuration can be done via the web GUI The content and organization of the web GUI is directly parallel to the Windows GUI For each screen in the Windows GUI there is a corresponding screen in the web GUI The fields on each screen are the same as well ...

Page 200: ...er scale than that of the Windows GUI For that reason it s helpful to use as large of a video monitor as possible The primary advantage of the web GUI is remote access for control and configuration The controller PC and the TalkAnytime unit itself must both be connected to the same IP network and their IP addresses must be known In order to use the web GUI you must also install a Java application ...

Page 201: ...a program go to the Java directory on the TalkAnytime product CD Double click on the EXE file to begin the installation Follow the instructions on the Install Shield screens During the installation you must specify which browser you ll use in the Select Browsers screen ...

Page 202: ...ows GUI Start the web browser Enter the IP address of the TalkAnytime unit Enter a password when prompted A password is needed here only if password has been set for the local Windows GUI or for the TalkAnytime s FTP Server function See Setting a Password Web Browser GUI earlier in this chapter The web browser GUI offers essentially the same control over the voip as can be achieved using the Windo...

Page 203: ...y give you a means of structuring console messages for convenience and ease of use MultiTech Systems does not endorse any particular SysLog client program SysLog client programs by qualified providers should suffice for use with TalkAnytime units Kiwi s brief description of their SysLog program is as follows Kiwi Syslog Daemon is a freeware Syslog Daemon for the Windows platform It receives logs d...

Page 204: ...ms you can define where log messages will be saved archived set the content and format of log messages determine disk space allocation limits for log messages and establish a hierarchy for the seriousness of messages normal alert critical emergency etc A sample presentation of SysLog info in the Kiwi daemon is shown below SysLog programs will vary in features and presentation ...

Page 205: ...205 Chapter 8 Warranty Service and Tech Support ...

Page 206: ... Procedures for U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repairs Serial ________________ A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS Please include inside the shipping ...

Page 207: ...uring installation you can contact Tech Support via the following Contacting Technical Support Country By E mail By telephone France support multitech fr 33 1 64 61 09 81 India support multitechindia com 91 124 340778 U K support multitech co uk 44 118 959 7774 U S Canada tsupport multitech com 800 972 2439 Rest of World support multitech com 763 785 3500 Internet http www multitech com _forms ema...

Page 208: ...208 Chapter 9 Regulatory Information ...

Page 209: ...nst harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be requi...

Page 210: ...allow you to make necessary modifications to maintain uninterrupted service 6 If trouble is experienced with this equipment the model of which is indicated below please contact Multi Tech Systems Inc at the address shown below for details of how to have repairs made If the equipment is causing harm to the network the telephone company may request you to remove the equipment form t network until th...

Page 211: ...that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipmen...

Page 212: ...ection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of their waste equipment by handing it over to a designated col...

Page 213: ...213 Appendix A Cable Pinouts ...

Page 214: ...tor DB9F RJ 45 RJ 45 connector plugs into Command Port of TalkAnytime DB 9 connector plugs into serial port of command PC which runs TalkAnytime configuration software Ethernet Connector The functions of the individual conductors of the TalkAnytime s Ethernet port are shown on a pin by pin basis below RJ 45 Ethernet Connector Pin Circuit Signal Name 1 2 3 4 5 6 7 8 1 2 3 6 TD Data Transmit Positiv...

Page 215: ...line 4 5 Receive Pair from line 1 2 Voice Fax Channel Connectors 1 2 3 4 5 6 7 8 1 2 3 4 Pin Functions E M Interface Pin Descr Function 1 M Input 2 E Output 3 T1 4 Wire Output 4 R 4 Wire Input 2 Wire Input 5 T 4 Wire Input 2 Wire Input 6 R1 4 Wire Output 7 SG Signal Ground Output 8 SB Signal Battery Output ...

Page 216: ...Cable Pinouts TalkAnytime User Guide 216 Pin Functions FXS FXO Interface FXS Pin Description FXO Pin Description 2 N C 2 N C 3 Ring 3 Tip 4 Tip 4 Ring 5 N C 5 N C ...

Page 217: ...217 Appendix B TCP UDP Port Assignments ...

Page 218: ...ions which carry long term conversations For the purpose of providing services to unknown callers a service contact port is defined This list specifies the port used by the server process as its contact port The contact port is sometimes called the well known port To the extent possible these same port assignments are used with the UDP RFC768 The range for assigned ports managed by the IANA is 0 1...

Page 219: ...219 Appendix C Expansion Card Installation TA24 48 TA30 60 ...

Page 220: ... C 1 Save the screw Figure C 1 Remove Plate Covering Expansion Slot 3 A power cable for the expansion card 5V is already present within the TA 2410 3010 unit This power cable has a two pin molex connector When the rear cover plate has been removed the cable is accessible from the rear at the right side of the expansion slot Locate this connector within the TA 2410 3010 See Figure C 2 Power Cable M...

Page 221: ...Ds is functional However when the TalkAnytime unit has been upgraded with an TA24 48 or TA30 60 expansion card the right hand set of LEDs will also become active Remember that the expansion card must be configured as though it were simply another complete TalkAnytime unit it requires its own T1 E1 line it requires its own connection to a computer running the TalkAnytime configuration software All ...

Page 222: ...ng pop ups with Web GUI 79 Answer Delay Enable E1 98 T1 91 Answer Delay Timer E1 98 T1 91 answer supervision criteria FXS E1 99 answer supervision criteria FXS T1 92 Answer Tones FXS answer supervision field 92 99 Auto Disconnect field group 86 Automatic Disconnection field 86 Available Tones FXS answer supervision E1 field 99 Available Tones FXS answer supervision T1 field 92 battery caution 49 b...

Page 223: ...Status call progress field 150 Call Status SMTP logs field 115 Call Type SMTP logs field 115 Called Party Number Plan E1 100 T1 93 Called Party Number Type E1 100 T1 93 Caller ID Enable E1 101 T1 94 Calling Number Prefix Caller ID E1 101 Calling Number Prefix Caller ID T1 94 Calling Number Suffix Caller ID E1 101 Calling Number Suffix Caller ID T1 94 Calling Party Number Type E1 100 T1 93 Canadian...

Page 224: ...bility 115 Duration 114 From Gateway Number 115 From IP Address 115 Outbound Digits Received 115 Outbound digits sent 115 Packets Lost 115 Packets Received 114 Packets Sent 114 Prefix Matched 115 Select All 114 Server Details See Start Date Time 114 To Gateway Number 115 To IP Address 115 Custom Tone Pair Settings definitions 110 Custom Tone Pair Settings fields Cadence 1 110 Cadence 2 110 Cadence...

Page 225: ...etect Flash Hook 101 Detection Time 101 Enable Caller ID 100 Frame Format 97 Generation Time 101 Line Build Out 101 Line Coding 102 Long Haul Mode 97 Operator 100 PCM Law 102 Pulse Shape Level 101 Tone Detection Enable 99 Yellow Alarm Format 102 E1 Parameters screen 96 E1 Statistics field definitions 163 164 165 E1 Statistics fields Bipolar Variation 165 Blue Alarm 163 Excessive Zeroes 165 Loss of...

Page 226: ... Frame Type field 76 Frequency 1 custom tone field 110 Frequency 1 tone pair scheme 106 108 Frequency 2 custom tone field 110 Frequency 2 tone pair scheme 106 108 frequency power E1 models 18 From gateway statistics logs field 152 front panel 12 E1 15 T1 12 TA2410 12 TA3010 15 FTP client program 190 FTP client program obtaining 191 FTP client programs graphic vs textual orientation 197 FTP file tr...

Page 227: ...etails SMTP logs field 115 IP address SysLog Server 118 IP Address To Details SMTP logs field 115 IP Call Direction call progress field 149 IP Call Type call progress field 149 IP datagram and DiffServ 78 IP Direction statistics logs field 152 IP Mask field 77 IP Statistics field IP Address 155 IP Statistics field definitions 155 156 IP Statistics fields Clear 155 Received RTCP Packets 156 Receive...

Page 228: ...ng 117 log reports 69 log reports SMTP 111 log reports by email 111 logging options 117 logging update interval 117 logging web GUI and 200 Login Name SMTP field 112 Logs Statistics fields Bytes recvd 152 Bytes Sent 152 Disconnect Reason 152 DTMF Capability 152 Duration 152 From gateway 152 Gateway Name callee 153 Gateway Name caller 153 IP Address callee 153 IP Address caller 153 IP Direction col...

Page 229: ...ns caller statistics logs field 153 Options From Details SMTP logs field 115 Options To Details SMTP logs field 115 Others Priorities Ethernet IP params 802 1p field 76 out of band DTMF 83 Outbound Digits Received call progress field 150 Outbound Digits Received statistics logs field 152 Outbound Digits Received SMTP logs field 115 Outbound Digits Sent call progress field 150 Outbound Digits Sent ...

Page 230: ...s field 155 156 Recipient Address email logs field 113 Red Alarm E1 stats field 163 Red Alarm T1 stats field 160 Regional Parameter definitions 105 106 107 108 Regional Parameter fields Cadence 106 Country Region tone schemes 105 Custom tones 106 Frequency 1 106 Frequency 2 106 Gain 1 106 Gain 2 106 Pulse Generation Ratio 106 type of tone 106 Regional Parameters fields Country Selection for Built ...

Page 231: ...Time statistics logs field 152 Start Now command Link Management button 158 Status statistics logs field 152 Status Freeze Signalling Active E1 stats field 164 Status Freeze Signalling Active T1 stats field 160 Subject email logs field 113 support technical 207 switch types phone and ISDN PRI 103 SysLog client 11 SysLog client programs availability 203 features presentation types 204 SysLog functi...

Page 232: ...adences 104 telephony signaling tones 104 telephony toning schemes 109 temperature operating 52 Terminal Network field E1 ISDN 99 T1 ISDN 92 terminal network settings voip and PBX E1 ISDN 99 T1 ISDN 92 Timer Interval between Pings Link Management field 158 To gateway statistics logs field 152 Tone Detection FXO answer supervision criteria E1 field 99 Tone Detection FXO answer supervision criteria ...

Page 233: ...meter fields Echo Cancellation 84 Voice FAX Parameter fields Forward Error Correction 84 Voice FAX Parameter fields Dynamic Jitter Buffer 85 Voice FAX Parameter fields Minimum Jitter Value 85 Voice FAX Parameter fields Maximum Jitter Value 85 Voice FAX Parameter fields Optimization Factor 85 Voice FAX Parameter fields Automatic Disconnection 86 Voice FAX Parameter fields Jitter Value 86 Voice FAX ...

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