Page 19 of 30
Call the AVPro Team at –North America 877-886-5112 Interna1-605-274-6055
(b) No Product may be returned without MURIDEO’s consent, The MURIDEO RMA# must
accompany all returns, and all returns must be delivered to MURIDEO within the warranty period;
(c) Owner may, then at its own expense, return the allegedly defective Product, freight pre-paid
and in the original packaging, accompanied by a brief statement explaining the alleged defect to
MURIDEO;
(d) If MURIDEO determines that any returned Product is not defective, or if MURIDEO determines
that the defect is not covered by the warranty, MURIDEO will return the Product to the Owner at
Owner’s expense, freight collect, and Owner agrees to pay MURIDEO’s reasonable cost of handling
and testing;
(e) Upon determining that a returned product is defective, to receive warranty service Owner will
need to present the invoice showing the original purchase transaction. If shipping the product,
Owner will need to package it carefully and send it, transportation prepaid by a traceable, insured
method, to the MURIDEO Service Center. Package the product using adequate padding material to
prevent damage in transit. The original container is ideal for this purpose. Include the RMA #, your
name, return shipping address, email address and telephone number where you may be reached
during business hours, inside the shipping package with the unit. Any replacement unit will be
warranted under these Terms and Conditions for the remainder of the original warranty period or
ninety (90) days whichever is longer.
Refer to user manual enclosed within the product package and/or information on
http://www.murideo.com/
for important tips on how to operate and troubleshoot the product.
International Warranty
Warranty may be valid when a MURIDEO product is purchased in one country and transferred to
another country, without voiding the warranty. Please be advised that service availability and
response time may vary from country to country. Warranty is transferrable within the warranty
period.
MURIDEO is not responsible for any export and import control issues, handling fees, tariffs, import
duties, and all other related fees where owner is responsible for shipping its products. This
International Limited warranty does not affect your statutory rights.
Limitation of Liability
MURIDEO reserves the right to refuse warranty service of products under disputable conditions.
MURIDEO also holds the rights to declare final decision whether products are within warranty
conditions. The following actions and damages will result in voiding the limited warranty:
• Damage caused by act of nature, such as fire, flood, wind, earthquake, lightning, etc.
• Damage or incompatibility caused by failure to perform a proper installation or to provide an
appropriate operational environment for the product, including but not limited to unstable wired/
wireless network connection and phone lines, bad grounding, external electro-magnetic fields,
direct sunlight, high humidity and vibration.
