PART 10:
TROUBLESHOOTING
Problems
Causes
Solutions
Spa Pump
Does Not
Operate
• RCD tripped
• RCD broken
• Check power source
• Power failure
• Reset RCD/check if the cable is rated 2kW / 15A
• Call for service if it does not reset
Spa Pump
Does Not
Heat Properly
• Temperature set is too low
• Filter Cartridge is dirty
• Water level is too low
• Heating element failed
• Ensure inlet/outlet ports are not blocked
• Set to a higher temperature
• Clean/replace the filter cartridge
• Fill water to min. water level
• Call for service
Jet Massage
System Does
Not Work
• Pump is too hot
• 30-minute auto shut off
feature is activated
• Something is wrong with
the control panel
• Unplug the RCD cord
• When the pump has cooled, reset the RCD and press
‘JETS’ to reactivate
• Call for service if it does not reset
Water Filtration
Is Not
Working
• Dirty filter cartridge
• Inlet/outlet port blocked
• Air lock
• Something is wrong with
the control panel
• Clean/replace the filter cartridge
• Clean the inlet/outlet ports
• Purge air from the pump as previously outlined
• Call for service if it does not reset
Portable Control
Unit Leaking
• Adaptor seal improperly
located
• Water leakage from pump
body
• Ensure Check Valve below PCU is tightened
• Check the pump body
• Call for service
Spa Leaking
• Spa is torn or
punctured
• Use provided repair patch as previously
outlined
Water Is Not
Clean
• Insufficient filtering time
• Dirty filter cartridge
• Improper chemical
treatment
• Clean/replace the filter cartridge
• Change the spa water completely
• Refer to the chemical manufacturer’s
instructions.
Red Light
Blinking
• Spa has reached set
temperature
• The PCU does not stop heating until the current water
temperature reaches the set temperature indicated by
the ‘blinking’ red light.
IMPORTANT :
PLEASE KEEP ALL ORIGINAL PACKAGING IN CASE OF WARRANTY ISSUES
If you experience any problems, please do not hesitate to contact your local dealer or our after sales service
immediately. Any defect or damage caused by installation, alteration, or repair, by anyone who is not an
employee of Canadian Spa Co., or authorized service technician, is not covered by the Warranty. This Warranty
becomes void if the spa has been subjected to misuse, abuse, alteration, or attempted alteration, repairs or
attempted repairs by anyone other than an authorized Canadian Spa Co. service technician, improper
installation, improper water chemistry, improper maintenance, acts of god, or damage caused beyond the
control of Canadian Spa Co. Misuse and abuse shall include any operation of the spas other than as directed
in the Canadian Spa Co. Manual. Examples of misuse and abuse include, without limitation: damage of the spa
liner caused by leaving the spa uncovered while the spa is empty of water or not in use. Damage to the spa
surface caused by contact with unapproved cleaners or solvents. Damage caused by unapproved sanitizers
such as calcium hypochlorite, tri-chlor type chlorine or any sanitizing chemical that may remain undissolved on
the spa vinyl surface. This Warranty applies only to spas in single family, residential installations. This Limited
Warranty becomes void if the spa is placed in commercial application or hire.
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