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MAINTENANCE  MANUAL 

VC2E-MM-00 

55 

Problems and Solutions 

This  section  describes  the  typical  problems  you  may  encounter  while  operating  the  cutting  plotter  and 

offers you possible solutions. 

 
 

The cutting quality is not good at the corner or the end point. 

[Check item] 

 

 

 

[Action] 

 

Is the screw on holder loose?   

Tighten the screw firmly. 

 

Is the blade worn?   

 

 

Replace the blade. 

 

Is AAS offset value adjusted?   

Adjust the offset value. 

 

Is the media not flat enough?   

Reload the media. 

 

Is the media wet? 

 

 

Replace the media. 

 

Is the quality of media not good? 

Change the media. 

 

Is the drum or pinch roller worn? 

Replace the drum set or pinch roller. 

 
 
 

The media width cannot be detected since the pinch roller position is not clear. 

[Check item] 

[Action] 

 

Is the pinch roller lowered? 

 

 

Lower the lever and release the lock. 

 

Is the width sensor working?     

 

Adjust the board mounting position. 

 

Is the width sensor covered the flag? 

 

Check the board mounting position.   

 

Is the flat cable damaged? 

 

 

Replace the cable. 

 

Is the width sensor damaged?   

 

Replace the carriage board. 

 

Is the carriage board damaged? 

 

Replace the carriage board. 

 

 
 

The function of "Set New Origin" does not work. 

[Action] 

Set a media on the ValueCut, and Press ENTER key when LCD displays the X/Y distance from the old 

origin. 

 
 

 

Summary of Contents for ValueCut VC2-1300

Page 1: ...No VC2E MM 00 Cutting Plotter VC2 600 VC2 1300 VC2 1800 MAINTENANCE MANUAL...

Page 2: ...MAINTENANCE MANUAL VC2E MM 00 2 REVISION HISTORY REV Date Sheet No CONTENTS 00 Apr 3 2019 All New...

Page 3: ...r soled shoes and stand on a dry surface If during the use of electrical equipment you feel an electrical discharge e g a tickling sensation on your skin immediately stop using that tool Label it and...

Page 4: ...Assembly 13 G Pinch Roller Assembly 14 H Main Beam Assembly 15 I Drum Assembly 16 J Stand and Basket 17 System Diagram and Wiring Diagram 18 System Diagram 19 Wiring Diagram Main Board 20 Wiring Diagr...

Page 5: ...nt 52 Drum Movement 52 Carriage Movement 53 Holder Movement 53 Diagnostic Test for Interface 54 Check RS 232 9600 54 Check RS 232 19200 54 Check Printer Port 54 Check USB port 54 Problems and Solution...

Page 6: ...e unexpected lines are plotted 58 The cutting force is not applied correctly 58 Media drops sometimes 59 Error Message and Handling 60 Serious Error 60 Operation Error 61 Appendix 62 Recommend Service...

Page 7: ...when problems arise or if the plotter does not operate properly This Maintenance Guide provides system diagrams wiring diagrams and numerous flow charts detailing the maintenance diagnostics built in...

Page 8: ...the following exploded view as a reference when selecting the parts The recommended service parts are circled in red Please refer to the parts list at the end of this manual for the parts number and...

Page 9: ...MAINTENANCE MANUAL VC2E MM 00 9 B Electronic and Electrical Assembly Recommend Service Parts...

Page 10: ...MAINTENANCE MANUAL VC2E MM 00 10 C Left End Assembly Recommend Service Parts...

Page 11: ...MAINTENANCE MANUAL VC2E MM 00 11 D Right End Assembly Recommend Service Parts...

Page 12: ...MAINTENANCE MANUAL VC2E MM 00 12 E X Motor Bracket and Belt Assembly Recommend Service Parts...

Page 13: ...MAINTENANCE MANUAL VC2E MM 00 13 F Carriage Assembly Recommend Service Parts...

Page 14: ...MAINTENANCE MANUAL VC2E MM 00 14 G Pinch Roller Assembly Recommend Service Parts...

Page 15: ...MAINTENANCE MANUAL VC2E MM 00 15 H Main Beam Assembly Recommend Service Parts...

Page 16: ...MAINTENANCE MANUAL VC2E MM 00 16 I Drum Assembly Recommend Service Parts...

Page 17: ...MAINTENANCE MANUAL VC2E MM 00 17 J Stand and Basket Recommend Service Parts...

Page 18: ...MAINTENANCE MANUAL VC2E MM 00 18 System Diagram and Wiring Diagram...

Page 19: ...MCF5206EAB54 FLASH 512KBx2 or 512KBx3 DRAM 1MB or 4MB SRAM 64KB TIMER PWM Generator TIMER PWM Generator X Motor Driver Y Motor Driver VCM Driver X Motor Encoder Y Motor Encoder VCM Encoder LCM Display...

Page 20: ...d Main board Port Connected to J5 Pinch Roller switch J8 20x2 Ribbon Cable connect to Motor Drive Board J10 J26 External Ethernet Port J32 Control Panel J33 External USB Port J41 20x2 Ribbon Cable con...

Page 21: ...encoder J4 Y Motor encoder J5 Rear paper sensor J6 Front paper sensor J7 X Motor power J8 Y Motor power J9 DC Power input J10 20x2 Ribbon Cable connect to Main Board J8 J19 20x2 Ribbon Cable connect t...

Page 22: ...is machine Parts Replacement Removing Covers Please follow the steps below to remove the front back side and top covers Side Cover Front and Back Cover 1 Remove the side cover screws 2 Put equal press...

Page 23: ...2E MM 00 23 Top Cover 3 Remove the 2 front cover screws and 2 back cover screws 1 Disconnect the panel cable and FG cable No need to remove the screws securing FG cable 2 Remove the panel cable and FG...

Page 24: ...ets Please follow the steps below to replace the pinch roller sets 1 Lower the lever Reference Pinch rollers are down 4 Lift the Top cover vertically to remove Reference Pinch rollers are up Make sure...

Page 25: ...NTENANCE MANUAL VC2E MM 00 25 2 Remove the 2 bracket screws 3 Remove the bracket and washer 4 Slide the pinch roller set to the right end of the Square Bar 5 Remove the pinch roller set through the no...

Page 26: ...ked down Note Pinch roller is color coded by pressure force When replacing the pinch roller make sure to replace all the pinch rollers with the same color Replacing Carriage Board Please follow the st...

Page 27: ...able if the Pinch Roller Sensor is still not effective after the replacement 2 Disconnect the 4 cables connected to the carriage board 3 Remove the 2 screws securing the carriage board Make sure to in...

Page 28: ...the 2 retaining screws No need to remove them and then turn the 2 adjustment screws anti clockwise to loosen the carriage belt Adjustment Screws Retaining Screws 2 Pop up the plastic locking pins usi...

Page 29: ...igure above You can loosen the bolt easily by putting your fingers between the rollers 7 Remove the roller under the cursor from the rail and then remove the cursor Install the tool carriage in the re...

Page 30: ...sen the 3 retaining screws securing the bracket No need to remove them 2 Loosen the tension adjustment screw No need to remove them 1 Install the Y motor in the reverse order of removal 2 Belt tension...

Page 31: ...adjustment screw No need to remove them 4 Remove the 4 screws securing the X motor 5 Remove the X motor 3 Disconnect the 2 cables connected to the motor 1 Install the X motor in the reverse order of r...

Page 32: ...teps below to replace the main board 1 The main board is installed at the right end 2 Remove the 5 cables and 4 screws 1 Install the Main board in the reverse order of removal 2 Need to remove the X m...

Page 33: ...ing Driver Board Please follow the steps below to replace the driver board 1 The driver board is installed in the middle 2 Remove the 10 cables and 4 screws 3 Remove the driver board Install the Drive...

Page 34: ...board Please follow the steps below to replace the power supply board 1 The power supply board is installed at the left side 2 Remove the 2 cables and 4 screws 3 Remove the power supply board Install...

Page 35: ...ollow the steps below to replace fuses VC2 600 1300 Left side VC2 1800 Right side 1 Hold the both clips by applying equal pressure on the fuse housing and push the fuse out Handling clip The position...

Page 36: ...use USB port Serial port Operation Down key Power on CUT TEST key Power on Note After the firmware installation please perform Backup of Settings and Restoration of Settings Note Write down all the se...

Page 37: ...these values will be initialized In Offline mode Press TOOL SELECT key to enter the tool setting menu Click the right arrow key twice to display the restore menu Press CUT TEST key and ON OFF LINE ke...

Page 38: ...initialize the backup value please go to Initialization of Settings Initialization of Settings Completely initialize all the settings including the backup value of AAS Offset X Y and Scale length Widt...

Page 39: ...t the same time Press ENTER key Press DATA CLEAR key Press ENTER key then all the setting values will be initialized Turn off the power after initialization Tips for pressing both buttons at the same...

Page 40: ...default value except backed up values In Offline mode Press TOOL SELECT key to enter the tool setting menu Click the right arrow key twice to display the restore menu Press ENTER key then all the sett...

Page 41: ...AAS Offset and press the Enter key Step 3 Enter the X value shown on the Parameter Record Card Step 4 Click key and enter the Y value shown on the Parameter Record Card Step 5 Click Enter Scale Setup...

Page 42: ...ce the belt tension gauge at the center of the belt and measure the belt tension 4 To adjust the belt tension adjust the screws on the side of the carriage belt roller housing To tighten the tension t...

Page 43: ...the direction parallel to the X motor belt The pulling force is 2kgf 1 Loosen the 4 retaining screws securing the X motor bracket 4 Tighten the 4 retaining screws securing the X motor bracket 5 Tight...

Page 44: ...nto the hole of Y motor bracket and pull toward yourself along the direction parallel to the Y motor belt The pulling force is 2kgf 5 Tighten the tension retaining screw 1 Loosen the 3 retaining screw...

Page 45: ...o find out which components are good or defective Using this diagnostic test facility enables the diagnosing of hardware components How to Start Maintenance Diagnostics To start the Maintenance Diagno...

Page 46: ...C2E MM 00 46 Diagnostics Function Diagram key LCD key key key key key key key key key key key key key key key key key key key Cancel key key key key System cannot go on testing LCD displays a message...

Page 47: ...g plotter will not work properly Diagnostic Test for Lever Sensor It diagnoses the lever sensor If the sensor is faulty the cutting plotter cannot sense if the pinch rollers have been lowered or not I...

Page 48: ...edia sensors If they are faulty the cutting plotter cannot detect the media length correctly The current condition of front and rear sensor will be displayed on the LCD You can check if the sensors ar...

Page 49: ...nnot detect the media width correctly You can check the sensor by moving the tool carriage to the left and right When moving the tool carriage close to the pinch roller the message on the LCD changes...

Page 50: ...he encoder is bad or good you can apply a slight force to the tested part such as a drum tool carriage or tool holder then examine the readings If the encoder reading changes dramatically or does not...

Page 51: ...MAINTENANCE MANUAL VC2E MM 00 51 Holder Encoder Test ENTER key ON OFF LINE key 3 seconds later...

Page 52: ...t diagnoses the X and Y motors and drivers If you encounter a motor movement problem try to change the main board first If the problem still remains after replacing the main board try replacing the mo...

Page 53: ...MAINTENANCE MANUAL VC2E MM 00 53 Carriage Movement Holder Movement ENTER key ON OFF LINE key Right key ENTER key ON OFF LINE key ENTER key ON OFF LINE key Left key...

Page 54: ...r Interface This is a function that is not normally used in maintenance work Check RS 232 9600 Check RS 232 19200 Check Printer Port Check USB port ENTER key ENTER key ENTER key ENTER key ON OFF LINE...

Page 55: ...media not good Change the media Is the drum or pinch roller worn Replace the drum set or pinch roller The media width cannot be detected since the pinch roller position is not clear Check item Action...

Page 56: ...blade Is the acceleration set too high Set the acceleration to a lower value Is the carriage belt tension correct Adjust the belt tension Is X or Y motor belt tension correct Adjust the belt tension I...

Page 57: ...yboard Is there dust or mist on the keyboard surface Replace the keyboard set Abnormal noise occurs during standby mode Check item Action Are there any loose screws Tighten the screws firmly Is X or Y...

Page 58: ...lade holder installed properly Refer to user s guide and reinstall it Is the media warp Or are there some bubbles Re load the media or replace if needed Is the vacuum fan working Replace the fan or ma...

Page 59: ...Is the pinch roller set on the top of drum Move the pinch roller to a right position Is the edge of media damaged Change the media Is the media cut straight across Cut the media evenly and reload the...

Page 60: ...failed Are Pinch Rollers installed correctly Check the width sensor in self diagnosis Parts may be broken AASII carriage board Assy Watch dog Interface converter board Assy Main board Assy Flat cable...

Page 61: ...ace converter board Assy Main board Assy Flat cable Assy AAS detection failed Check print quality for Reg mark Adjust the scale properly Parts may be broken Carriage Assy Operation Error This section...

Page 62: ...no Part name VC2 600 VC2 1300 VC2 1800 Location ML 10042 Control Panel Board Assy for VC2 V V V A 36 ML 10043 Control Panel Sticker for VC2 V V V A 5 ML 10005 Motor Assy V V V C 16 D 19 E 1 ML 10009 P...

Page 63: ...VC2 600 VC2 1300 VC2 1800 Location ML 10044 Flat Cable Assy for VC2 6 V F S18 ML 10045 Flat Cable Assy for VC2 13 V F S18 ML 10046 Flat Cable Assy for VC2 18 V F S18 ML 10012 Paper Sensor Assy_VC6 VC...

Page 64: ...2 1300 VC2 1800 Location ML 10016 Carriage Assy_VC6 VC13 without CR Board V V A 35 ML 10017 Carriage Assy_VC18 without CR Board V A 35 ML 10018 Power Supply Board Assy V V V A 40 ML 10048 Main Board A...

Page 65: ...ocation ML 10021 Pinch Roller Wheel V V V G 01 ML 10023 X axis Belt 2GT L240 W10 V D 01 ML 10024 Y axis Belt 2GT L172 W10 V V V C 1 ML 10025 Roller Holder Flange 2pcs 2pcs box V V V J 1 ML 10039 Media...

Page 66: ...nce Accuracy 0 254 mm or 0 1 of move whichever is greater Repeatability 0 1mm Curve Arc Smoothing Yes Configurable Origin Yes Test Cut capability Yes Tangential Yes Repeat Yes Copy Yes Pouncing Yes Au...

Page 67: ...K1 Cutting Blade Black Cap 42 0 175 1pcs box VC2 CBYE5 Cutting Blade Yellow Cap 25 0 25 1pcs box VC CMAT Cutting Pad 6mmx10m VC TW Tweezers L 11cm W 0 85cm VC SB Safe Blade Optional Item List Item Num...

Page 68: ...UTOH Europe nv Tel 32 0 59 561400 Fax 32 0 59 807117 E mail mutoh mutoh be http www mutoh eu MUTOH DEUTSHLAND GmbH Tel 49 0 211 385474 0 Fax 49 0 211 385474 74 E mail vertrieb mutoh de http www mutoh...

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