© MuxLab Inc.
Audio 8x8 Matrix Switch Installation Guide
Page 46
6.
Product Warranty Policy
Items Under Warranty - Company Policy
MuxLab guarantees its products to be free of defects in manufacturing and workmanship for the warranty period from the date of purchase. If this
product fails to give satisfactory performance during this warranty period, MuxLab will either repair or replace this product at no additional
charge, except as set forth below. Repair and replacement parts will be furnished on an exchange basis and will be either reconditioned or new.
All replaced parts and products become the property of MuxLab. This limited warranty does not include repair services for damage to the product
resulting from accident, disaster, misuse, abuse, or unauthorized modifications or normal decay of battery driven devices. Batteries, if included
with the product, are not covered under this warranty.
Limited warranty service can be obtained by delivering the product during the warranty period to the authorized MuxLab dealer from whom you
purchased the product, or by sending it to MuxLab. MuxLab will not accept any such product for repair without a Return Material Authorization
number (RMA#) issued by its Customer Service Department and a proof of purchase date. If this product is delivered to MuxLab by mail, you
agree to assume risk of loss or damage in transit, to prepay shipping charges to the warranty service location, and to use the original shipping
container or equivalent.
THE ABOVE LIMITED WARRANTY IS THE ONLY WARRANTY COVERING YOUR MUXLAB PRODUCT. THERE ARE NO OTHER
WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT
APPLY TO YOU.
IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER, YOUR SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT AS
PROVIDED FOR ABOVE. IN NO EVENT SHALL MuxLab BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING ANY LOSS OF
PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR
INABILITY TO USE THIS PRODUCT, EVEN IF MUXLAB OR AN AUTHORIZED MuxLab DEALER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES; NOR WILL MUXLAB BE LIABLE FOR ANY CLAIM BY ANY OTHER PARTY. SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
Warranty Periods
Any product found to be defective within three (3) months of invoice, including one (1) month shelf life, may be returned for replacement by a
new unit or a satisfactory repair within one (1) month of receiving any returned product. The customer must provide MuxLab with the serial
number and proof of purchase of the defective unit being returned. All R.M.A.’s issued are subject to inspection by MuxLab, and will be returned
to customer if not properly package – units must be returned in original container or equivalent. MuxLab will not accept any such product for
repair without an authorization for its Technical Support department and without a return authorization number issued by MuxLab Customer
Service department. For credit & replace R.M.A., customer will be liable to pay replacement invoice if defective products are not returned.
Product more than six months old, including shelf life.
The defective unit must be returned prepaid to MuxLab and then the unit will be repaired or if repair is not possible, replaced by an equivalent
unit and returned to the customer within one (1) month of receiving any returned product. There is no charge for repair (parts and labor) during
the full warranty period.
Items Defective and not under Warranty
For products which are no longer under warranty the policy is repair and return. An amount of 25% of the products published list price at the
time of purchase will be charged. Customer must issue a purchase order to cover the cost of repair.
Each unit will be returned to the customer within one (1) month from receipt of the unit by MuxLab. The defective unit must be returned prepaid
to MuxLab. The repaired unit will be returned to the customer FOB MuxLab. The repaired unit has a 90 day warranty.
MuxLab Inc.
8495 Dalton Road
Mount Royal, Quebec
Canada H4T 1V5
Tel.: +1 (514) 905-0588 Fax: +1 (514) 905-0589
Toll Free (North America): 877 689-5228
URL: www.muxlab.com
E-mail: videoease@muxlab.com
