© MuxLab Inc. 2014
94-000761-A / SE-000761-A
Troubleshooting
The following table describes some of the symptoms, probable causes and possible solutions in
regard to the installation of the HDMI over IP Extender Kit with PoE:
Symptom
Probable Cause
Possible Solutions
Freezing Video
IGMP not enable or not
working properly.
Check the Ethernet switch configuration
and enable the IGMP protocol.
DIP Switches not
working
Unit set with DIP
Switches Disable
Use the MuxLab Software to do the
connection or to re-enable the DIP
Switches.
No Video
IP Address Conflict
Check the Ethernet switch configuration
and enable the DHCP Server.
Software cannot detect
the 500752
Computer not on the same
network or wrong IP
Address
Check that the computer is connected to
the same Ethernet switch as the 500752.
Verify that the Computer Network
Interface is set to obtain an IP address
automatically.
Software update are
very slow
Too much traffic on the
network
Turn off all the sources during software
update.
If you still cannot diagnose the problem, please call MuxLab Customer Technical
Support at 877-689-5228 (toll-free in North America) or (+1) 514-905-0588
(International).
8495 Dalton Road, Mount Royal, Quebec, Canada. H4T 1V5
Tel: (514) 905-0588 Fax: (514) 905-0589
Toll Free (North America): (877) 689-5228
E-mail: videoease@muxlab.com URL: www.muxlab.com
