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4a.
Connect the Receiver to the HDMI monitor equipment with an HDMI compliant cable.
4b.
If the application is point-to-point, then connect one (1) Cat 5e/6 cable (or higher)
coming from the Transmitter, to the RJ45 LINK connector on the Receiver. If
transmitting over the network, use a 10G Ethernet Switch between Transmitter and
Receiver.
5.
If the configuration is a point-to-multipoint or multipoint-to-multipoint:
5a.
You will need to use a 10G Ethernet Switch with 10 Gigabit ports and DHCP Server
support. In addition Jumbo Frame support is required, and IGMP Protocol support is
required for the multipoint-to-multipoint case.
Verify that the 10G Ethernet Switch
is configured correctly and that the DHCP Server is enabled, that the IGMP
Protocol is enabled for multipoint-to-multipoint applications, and that Jumbo
Frames is enabled
. See the operating manual for more information about configuring
the 10G Ethernet Switch.
5b.
Connect all Transmitters and Receivers to the 10G Ethernet Switch.
6.
Connect the server/workstation USB 2.0 Type B and Audio-In connectors to the Transmitter
with appropriate cables.
7.
Connect the USB Keyboard & Mouse (or USB Smart Whiteboard port) and Powered Audio
Speakers to the Receiver USB 2.0 Type A connectors and 3.5mm jack respectively with
appropriate cables.
8.
Power the Transmitter and Receiver via the supplied external power supply. Connect the
power supply to each 500760-KVM Receiver and to an AC power outlet. Next connect each
500760-KVM Transmitter in the same manner. If power is present, the power LED on each
Transmitter and Receiver will illuminate.
Note: Power ‘ON’ the HDMI 4K/60 KVM over IP Extender only after all connections
have been made.
9.
Power ‘ON’ the equipment and verify the image quality and proper Keyboard & Mouse (or
Smart Whiteboard) functionality.
10.
This product supports a bi-directional IR pass-thru control. If infrared remote control is
needed to control the Source and/or Sink (i.e. Display) equipment, connect the supplied IR
Sensors to the 3.5mm Stereo Jack of the Transmitter and Receiver and the supplied IR
Emitters to the 3.5mm Mono Jack of the Transmitter and Receiver.
Note: You can differentiate the IR Sensor and the IR Emitter by looking at the 3.5 mm
plug. The IR Sensor is using a Stereo Plug (3 Contacts) and the IR Emitter a
mono plug (2 Contacts).
11.
Position the IR Sensor so that it is directed at the hand-held remote control. For a clear IR
signal reception, aim the hand-held remote control at the top of the IR Sensor enclosure.
12.
Position the IR Emitter as close as possible to the source and sink equipment’s IR Sensor (i.e.
DVD player, TV, etc.). For a clear IR signal reception, the IR Emitter can be glued on the
source and sink equipment’s IR Sensor. The IR Emitter’s signal is transmitted from the side
of the enclosure.
13.
This product supports RS232 bidirectional communication. Both the Transmitter and
Receiver support a 3-Pin Phoenix connector for RS232 connectivity. Connect your RS232
cable to your equipment and to the RS232 port of the 500760-KVM unit. Configure the
RS232 communications setting via the device web interface.
14.
Commands or messages may be sent to the source and sink equipment via RS232 by
connecting a PC to the RS232 port of the HDMI 4K/60 KVM over IP Extender, or over the
network via IP. This communications is meant to be machine to machine.
15.
The Transmitters and Receivers may be used to create a 4K/60 KVM application, as
illustrated in the following diagram. Note that a Smart Whiteboard application may also be
supported via the HDMI and USB ports.
Troubleshooting
The following table describes some of the symptoms, probable causes and possible solutions in regard to
the installation of the HDMI 4K/60 KVM over IP Extender:
Symptom
Transmitter LEDs
Receiver LEDs
Probable
Cause
Possible
Solutions
Power
Link
TX/RX
Power
Link
TX/RX
No Image
OFF
OFF
OFF
OFF
No power
• Check power connections
• Check power supply
No Image
BLINK
OFF
BLINK
ON
Booting
• Wait until booting process finish
No Image
ON
OFF
ON
OFF
No Ethernet Link
• Check Ethernet Switch Status
• Check UTP Cables
Choppy Video
ON
ON
ON
ON
Configuration
• Check cable length
• Check the HDMI Cable Quality
• Check if Jumbo Frame & IGMP are
enabled on the 10G Ethernet Switch
Image flickers when
powering up nearby
equipment
ON
ON
ON
ON
Interference
• Use STP cables
Keyboard and/or
mouse not functioning
ON
ON
ON
ON
Check USB cables, keyboard and
mouse devices
IR not functioning
ON
ON
ON
ON
Interference from
sunlight, Fluorescent,
Neon or Halogen
lights
• Place the IR equipment away from
the interfering light
IR not functioning
ON
ON
ON
ON
Interference from RF
radiation from the TV
• Place the IR equipment away from
the RF radiation
If you still cannot diagnose the problem, please call MuxLab Customer Technical Support at 877-689-
5228 (toll-free in North America) or (+1) 514-905-0588 (International).
