_________________________________________________ MuxMeet Share Base-1 Operation Manual
© MuxLab Inc. 2022 Page 95 94-000977-A/SE-000977-A
9
T
ROUBLE
S
HOOTING
Here you may find some fundamental problems and possible causes during the usage
of “
MuxMeet Share Base-1
”.
Locate the
problem you’ve encountered in the table below and apply the solution.
Problem
Cause
Solution
Using
“
MuxMeet Share
for Android”
application in Android device or
Airplay on iOS device, and it cannot
find the Base unit.
WIFI password of Base unit changed
when Android or iOS device was
connected to the WIFI of Base unit.
Reconnect the mobile device by
entering password showed on the
Home screen.
The image quality on the main display
screen is not good.
The quality or length of the cable
between the Base Unit and the
display, or the connection between
these two is not adequate.
•
Replace the cable
•
Check that the cable is well
connected.
Improper resolution for the main
screen.
WMB1 could output
3840x2160_60Hz,
3840x2160_50Hz
3840x2160_30Hz, 1920x1080_60Hz,
1920x1080_50Hz,
1920x1080_30Hz
•
Change the resolution on the
setting configuration. And match it to
the native resolution of the main
screen. See chapter 7.
Bad wireless connection. The
connection between the transmitter
and the Base unit is not stable.
Wi-Fi problems.
•
Interference in the radio
channel.
•
Overload in the radio channel.
“
MuxMeet Windows
” does not
automatically jump to other channels
when there are changes in the RF
environment.
•
Use a Wi-Fi scanner to find a
free wireless frequency and channel
and select it via the setting
configuration.
•
Regularly check the RF
environment if there are frequent
changes in Wi-Fi networks in your
environment.
Low signal strength:
•
Metal cabinets, walls,
construction elements, …can cause
reflections deteriorating the wireless
signal.
•
Obstacles between Dongles and
the Base unit cause the lowering of
wireless signal strength and quality.
•
Put the Base unit closer to the
main screen.
•
Change the orientation of the
antennas on the rear panel of Base
unit to the transmitter
’s
direction.
•
Remove or limit as much as
possible all obstructions between the
transmitters and Base unit.
