Need Help?
FAQ
Having trouble installing your new product?
D-Link’s website contains the latest user
documentation and software updates for D-Link
products. Customers can contact D-Link Technical
Support through our website.
Canada
Website: http://support.dlink.ca
LED Behavior
Status LED
Ver. 1.00(CA_EN)_90x130 2021/12/20
What do I do if my device is not working
properly?
Reset and reinstall your device. Press and hold the
Reset
button until the LED turns solid red. During
installation, ensure that:
•
Your router is connected to the Internet and
Wi-Fi is enabled
•
Your mobile device is connected to your
router’s Wi-Fi
•
Your mydlink device is in range of your Wi-Fi
network
How can I use voice commands to control my
device?
The device will work with both Amazon Alexa and
the Google Assistant. For setup instructions on
these services, visit the following websites:
Amazon Alexa:
The Google Assistant:
dlink.com/en/alexa
dlink.com/en/google-assistant
Why is my microSD card not working/not
supported?
The microSD card must be formatted into the
correct file system (FAT32) before it can be used with
this product. This can be done in the mydlink app by
selecting the
Format
function in the storage menu
under the device settings.
How do I access the device’s microSD card slot?
Power off the device, then gently roll the black
camera ball up until you see the microSD card slot.
microSD
card
microSD
card
Connected to the network and mydlink
Booting up
Ready for setup
Firmware being updated - do not power off
Wi-Fi connection lost
