FAQ
What do I do if my device is not working
properly?
Reset and reinstall your device. Use a paper clip to
press the recessed
Reset
button and the LED will
turn solid red. During installation, ensure that:
•
Your router is connected to the Internet and
Wi-Fi is enabled
•
Your mobile device is connected to your
router’s Wi-Fi and Bluetooth is enabled
•
Your mydlink device is in range of your Wi-Fi
network
How can I use voice commands to control my
device?
The device will work with both Amazon Alexa and
the Google Assistant. For setup instructions on
these services, visit the following websites:
Amazon Alexa
The Google Assistant:
dlink.com/en/alexa
dlink.com/en/google-assistant
What is my username and password for setting
up my device with an ONVIF system?
To connect your device to an ONVIF system, key in
“
admin
” as the username and use the PIN code of
your mydlink device as the password. You can find
the PIN code on your device’s label.
Why is my microSD card not working/not
supported?
The microSD card must be formatted into the
correct file system (FAT32) before it can be used with
this product. This can be done in the mydlink app by
selecting the
Format
function in the storage menu
under the device settings.
How do I access the device’s microSD card slot?
Power off the device, then gently roll the black
camera ball up until you see the microSD card slot.
microSD
card
microSD
card
Need Help?
Having trouble installing your new product?
D-Link’s website contains the latest user
documentation and software updates for D-Link
products. Customers can contact D-Link Technical
Support through our website by choosing the
relevant region.
Contact Us
www.dlink.com/en/contact-us
To get the most out of your camera’s view and features, please take the following placement guidelines
into consideration.
Height
: Place the camera 1.5 - 2 meters (4 to 6.5 feet) from the ground.
Person Detection
: Person Detection works best when the subject is between 2 to 5 meters (6.5 - 16
feet) away from the camera. For Person Detection optimization, it is recommended to place the
camera on a table.
1.5 - 2m
(4-6.5ft.)
Ideal Viewing Distance: 2 - 5 m (6.5 - 16ft.)
2m (6.5ft.)
Placement
Place the mount at the
desired location, ensuring
that location of the power
cord thread is also at the
desired location. Use a
pencil to mark the holes.
Use a 6 mm drill bit to drill
two 26 mm deep holes over
the pencil marks. Hammer in
the plastic wall anchors to
support the screws.
Mounting
Align the mount over the
holes that are in the wall.
Use the supplied screws
to attach the mount to the
surface of the wall.
Align the bottom of the
camera to the threads on the
mount. Ensure that the camera
is securely snapped in place. If
the camera is mounted upside
down, go to your camera’s
settings in the app and enable
Invert Image
.
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