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Troubleshooting
Installation CD-ROM does not start MyEssentials Wireless
Networking Utility.
If the CD-ROM does not start the MyEssentials Wireless Networking
Utility automatically, it could be that the computer is running other
applications that are interfering with the CD drive. If the MyEssentials
Wireless Networking Utility screen does not appear within 15-20
seconds, open up your CD-ROM drive by double-clicking on the
“My Computer” icon. Next, double-click on the CD-ROM drive that
the Installation CD has been placed in to start the installation. Then
double-click on the folder named “Files”. Next, double-click on the
icon named “setup.exe”.
Power LED does not come ON; Card is not working.
If the LED indicators are not ON, the problem may be that the Card
is not connected or installed properly. Verify that the Card is plugged
firmly into the CardBus slot of your computer. Check to see that
the drivers for the Card have been installed. Right-click on the “My
Computer” icon on your desktop. Choose “Properties” and navigate
to the “Device Manager” and see if your CardBus Card is listed
without any errors. If an error is indicated, contact MyEssentials
Technical Support.
Link LED is blinking slowly; I cannot connect to a wireless
network or the Internet.
If your Card appears to be functioning properly, but you cannot
connect to a network or you have a red wireless icon at the bottom
of your screen, the problem may be that there is a mismatch between
the network name (SSID) settings in your wireless network properties.
Check the SSID settings to see if they match. The SSID is
case-sensitive and the spelling on each computer must be exactly
the same in order for the Card to connect to the wireless router
(or access point).
Note:
To check the SSID settings or look for an available network,
double-click the Signal Indicator icon to bring up the “Wireless
Networks” screen. Click “Add” if you do not see the network you are
trying to connect to and type in the SSID.
For more information about setting up an SSID, please reference your
router manufacturer’s user manual. If issues persist even at close
range, please contact MyEssentials Technical Support.
