What does it mean when lights flash on the main unit?
When the system is disarmed, the blue LED light on the main unit remains lit. If the system is disarmed and
the LED is flashing, there is a failure. View the diagnostic for more information.
When the system is activated in partial or total mode, a flashing light has one of the following meanings:
on 2 sec / off 2 sec -> partial mode activated
on 2 sec / off 0.2 sec -> total mode activated
on 0.5 sec / off 0.5 sec -> intrusion detected
What happens if power is lost?
In case the power is lost, the main unit is equipped with a battery with a battery life of 3 hours 40 minutes. The
main unit warns you when the power is lost, depending on the alert mode you selected in the "My Alerts" tab.
What happens if the Internet connection is lost?
If the Internet connection is lost, the Myfox servers will notify you, depending on the alert mode you selected
in the "My Alerts" tab. The anti-intrusion and siren functions still remain active, even if the Internet connection
is lost.
If you have installed a GPRS key, it will take over after a few seconds so that your main unit remains connected
at all times.
I forgot my password. How can I recover it?
If you forgot your password, you can reset it from the web interface (https://myfox.me). After three errors,
you must wait one hour before trying your password again.
I lost my login email. How can I recover it?
Please contact Customer Service directly to have them resend your login information to the email address
provided when the account was created.
How are updates applied?
Updates are automatically applied to the main unit. You don't need to do a thing. You can find the list of
completed updates in the "
Help
" tab.
Frequently Asked Questions
29
How do I reset the main unit?
To reset the main unit when locked up, first unplug the main unit and then press the "Reset" button for 5
seconds. You may then plug it back in.
More information from Myfox
Do you have other questions? Contact our Customer Service department or find even more frequently asked
questions, tips, and videos at https://club.myfox.fr
Legal notice and technical information
Before making any connections, shut off the power supply and ensure that the installation
complies with applicable electrical regulations. For your safety and that of your environment,
follow the instructions and warnings communicated with you during the installation and
commissioning process for your system and its accessories via your online user interface
(https://myfox.me
).
Only use the AC adapter provided with Myfox products. Using any other AC adapter will invalidate
the product warranty as it could damage the product and increase the risk of explosion or fire. The
AC adapter must always be readily accessible so that it can be disconnected in an emergency. For
products containing batteries, verify that the battery contacts are clean and clean them if necessary.
Verify that the batteries are inserted in the right direction (+/-).
The main unit can be placed flat on a piece of furniture or fixed vertically to a wall, but it should not
be boxed in. Use a provided blanked Ethernet cable to connect the main unit to the network.
Myfox products come with a warranty lasting five (5) years. The camera and DI-O products are covered
for two (2) years. The product must not be opened by the user as this invalidates the warranty.
Myfox declares that its products comply with the basic requirements of R & TTE Directive 1999/5/EC.
A full copy of the declaration of compliance is available at www.myfox.fr/certificats.
When sorting your waste, please comply with applicable disposal regulations. Please take the waste
to a designated facility in accordance with environmental protection standards.
