20
Display
Fault
THE AUTOMATION
DOES NOT WORK,
THE DISPLAY IS
OFF
THE DOOR DOES
NOT MOVE
THE CHAIN TURNS
BUT THE DOOR
DOES NOT MOVE
THE ALARM KEEPS
ON SOUNDING
THE DOOR DOES
NOT OPEN NOR
CLOSES, STUCKS
WHEN CLOSING
THE DOOR DOES
NOT WORK
PROPERLY
THE DOOR DOES
NOT MOVE OR
DOES NOT
COMPLETE THE
CYCLE
THE DOOR DOES
NOT MOVE, OR
STOPS, OR
REVERSES
THE DOOR
STREAKS WHEN
OPERATING
THE CHAIN LOST
TENSION AND IT'S
NOISY
THE DOOR
REMAINS OPENED
TROUBLE SHOOTING
The control unit is integrated with self-diagnostic feature. Any possible faults will be detected and alerted through the display.
Here below the list of most common faults and solutions.
Cause
• Check the power supply.
• Fuses can be possibly burnt.
• No transmitter has been stored
• Check the transmitter battery charge
• The trolley's clutch may be unlocked
• The chain has come out the cogwheel
Solu
tion
Check the power supply.
Replace the fuses.
Replace the battery.
Lock the clutch (p.7)
Properly lubricate the part between the rail and the clutch.
• Friction between rail and clutch due to waste
Fix the bolt properly on the spring, hold the chain in place and
lubricate it.
• Chain tension reduction due to extended
use without regular lubrication
Follow the installation instructions (p. 5)
Check photocells wiring (p. 15)
• Incorrect photocell wiring
Check the safety microswitch is not crushed.
Release the microswitch that may have been trapped.
• Crushed safety microswitch
• Incorrect photocell wiring
• Permanent obstacle within the photocell
area
Check photocell operation and wiring again
(p.15)
Clear the photocell area.
• Microswitch operating - simple warning
• Possible humidity traces in the electronics
and wires
• Possible oxide traces in motor's wires
• Photocell short circuit
• Fautly microswitch
Remove humidity (qualified personnel only)
Check motor's wiring
Check photocell's wiring (p.15)
Check microswitch' wiring
• Faulty door frame or incorrectly installed
• Faulty motor or motor not wired
• Faulty encoder or not wired
Check the mechanical conditions of the door.
Check the adjustment of springs and counterweights.
Adjust the force settings, p.9 E3.
Reposition the chain on the cogwheel.
• 2000 cycles have been performed
Set limit switches again (p. 8).
• Unproper setting
Adjust counterweights and springs.
• Incorrect balancing of counterweights or
springs
Follow the installation instructions (p. 18)
• Incorrect installation of the boomerang
bracket (for overhead doors only)
• The door is left opened since a while and the
alarm function is activated
Close the door.
Switch the power off and then on again.
Store a new remote control.
Incorrect transmitter selection, review procedure.
• The distance of the tension spring
has not been adjusted
rev0
2
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