MXD Users Manual
April 5, 2012
Page 12 of 26
Will my MXD unit affect my telephone?
Your MXD unit will not affect your telephone except when the unit has been activated by an alarm
signal. The MXD will disconnect any call in progress and take control of the phone line when it is
processing an emergency alarm, but will release the phone line for regular calls after your MXD is
disconnected from the response center.
What happens to my medical alert service if I go away for a period of time or move?
Your MXD unit is designed for flexible use. It may be taken with you on extended visits or to a new
residence. Please contact your service provider prior to moving or reinstalling your MXD unit
.
Will my MXD unit work when I am at the market, or when I leave my house?
Your MXD unit will only work in and around the place where the base unit is installed. The base unit
can receive signals from the PHB from a distance of up to 600 feet. Instructions for testing the range of
your PHB may be found on page 8, step 6, of this User Manual.
Testing Your MXD unit
You are welcome to test your unit as often as you desire, but it is recommended that you test your MXD
unit at least every 30 days. Testing can usually be done in less than 3 minutes and usually will not
involve any of your responders. The purpose of testing is to provide security and peace of mind. This is
accomplished through regular usage, which promotes confidence and familiarity with your monitoring
center and your equipment.
Manual Test
Manually testing your MXD unit is easy. Simply press your PHB and wait for a response center
attendant to speak to you through the base unit. The following occurs during a Manual Test:
Immediately after you press your PHB, the unit will activate and announce,
“
Calling for Help.
”
The unit will dial your response center, and when connected will announce,
“
Call Connected,
Please Wait.
”
An attendant will soon talk to you over the unit's speaker, and ask if you need help. Tell them you
are doing a monthly test.
During each test, the attendant may verify your name, address, and telephone number.
Attendants are available 24-hours a day, allowing you to test at your convenience when you are
near the base unit and can talk to the attendant.
If it is difficult for you to hear or communicate clearly over your telephone or MXD unit, you
may want to have a friend or relative with you when you test.
Automatic Voice Test
Your MXD unit can be programmed to conduct an Automatic Voice Test. As mentioned above, it is
recommended that you test your unit regularly in order for you to gain familiarity and confidence in
your monitoring center and your equipment. When the MXD is programmed to conduct an Automatic
Voice test, the following sequence will occur:
The MXD unit automatically sends a test signal to your response center, during daytime hours.*
If your telephone is being used, the MXD unit waits until the line is available.
An attendant greets you over the MXD unit’s speaker to verify your test.
The MXD unit’s circuitry is tested, including the microphone, speaker and PHB.
The attendant may verify your name, address, and telephone number.
If a test is not performed according to schedule, your service provider may contact you to help
determine the cause.
