Mytrex MXD, User Manual

Page 1: ... Mytrex Model MXD Personal Emergency Response System Manufactured by Mytrex Inc 10321 S Beckstead Lane South Jordan Utah 84095 801 571 4121 fax 801 571 4606 Toll free 800 688 9576 fax 877 571 4606 2011 All Rights Reserved ...

Page 2: ...ance you need Even if you cannot hear or speak to the attendant help will be summoned for you The MXD unit is fast and simple to install Your service provider s representative may connect the MXD unit during an installation visit you may elect to do it yourself or you may ask a friend or relative to install it for you To ensure that you always receive the fastest response time possible it is very ...

Page 3: ...telephone circuits in addition to standard telephone technology When enabled interactive voice messages from the unit when the unit is calling the response center and during certain setup operations PHB detection ranges up to 600 feet from the base unit Simplified base unit buttons and indicator lights State of the art electronics Capacity to remember many PHB and other device codes Figure 1 MXD B...

Page 4: ...act your service provider BASE UNIT CONTROLS AND INDICATOR The MXD base unit has three push buttons including the large HELP button on the top of the base unit and two small buttons on the back of the unit that are used during initial installation and at other times if needed Each button is described below WALL large Jack Insert large end of the MXD telephone cord here PHONE small Jack Insert your...

Page 5: ...s Chart If the T L button is pushed The base unit will be placed in the following mode Voice Announcement if enabled The purpose of this mode is Tone Signal if voice not enabled Once RANGE TEST Range Test Mode Test the range of the PHB and search for areas where the PHB signal might not be detected by the base unit One brief tone Twice MONITOR Monitor Mode Allow a technician to listen while the un...

Page 6: ...ies including traditional Plain Old Telephone Service POTS Voice over Internet Protocol VoIP cable company telephone systems and Digital Subscriber Line DSL service This section provides instructions for setting up the MXD to work with POTS DSL and VoIP telephone service Telephone systems provided by cable companies generally require connections similar to POTS telephones Please contact your servi...

Page 7: ... the same telephone number in your home that are off hook when your MXD unit needs to place a call it will not be able to unless the local telephone company has installed an RJ31X jack or devices called Line Grabbers are properly installed on each telephone extension The RJ31X jack allows the MXD unit to disconnect any telephone in the house that may be in use IF you elect to have an RJ31X install...

Page 8: ...rom reaching the antenna inside your MXD unit In such cases there may be a small area in which your MXD unit may not respond to your PHB It may be helpful to relocate your MXD unit or move the object that is preventing the signal from being received Also electronic devices such as clock radios televisions microwaves and motors in some appliances can cause radio frequency interference 7 Initiate yo...

Page 9: ... 6 below NOTE Some DSL filters supplied by DSL providers degrade the signals sent by the MXD to the response center If your MXD has problems communicating with the response center replace the DSL provider s filter with one from a different supplier Contact your service provider for assistance in obtaining a high quality DSL filter Figure 6 MXD Connections for Locations with a Self Installed DSL Fi...

Page 10: ...ternet providers refuse to provide any service level guarantee and clearly indicate in their contracts that service may be interrupted at any time Also VoIP circuits are dependent on AC electrical service to the residence unless the VoIP system is equipped with a backup power supply If your telephone service experiences service interruptions you may not be able to use your MXD to contact your moni...

Page 11: ...re properly connected 10 If no dial tone is present check the connections again and correct any problems 11 After connection to VoIP has been achieved continue with steps 3 7 of the System Setup for Locations with Plain Old Telephone Service POTS See Figure 9 below Figure 9 MXD Connection to Voice over IP VoIP Telephone Service Frequently Asked Questions How can the MXD help me to stay at my home ...

Page 12: ...our MXD unit is easy Simply press your PHB and wait for a response center attendant to speak to you through the base unit The following occurs during a Manual Test Immediately after you press your PHB the unit will activate and announce Calling for Help The unit will dial your response center and when connected will announce Call Connected Please Wait An attendant will soon talk to you over the un...

Page 13: ...u will receive the fastest response time possible during an emergency It is very important that you notify your response center of any information changes made on your account You can do this by calling your response center using the telephone number listed on page 2 of this manual or by pressing your PHB and relaying the information to the attendant Additional Use Instructions Turning off the MXD...

Page 14: ...battery Short Red Flash at periodic intervals The MXD is not connected to an operating telephone line Short Orange Flash at periodic intervals The MXD is being powered by its internal backup battery AND the MXD is not connected to an operating telephone line Figure 10 Status Light Detail When in RANGE TEST mode The STATUS light will Display a red light when it is not receiving a signal from the PH...

Page 15: ...that the unit has recognized and stored the PHB code 4 After at least one tone is received stop pressing the PHB 5 If more than one PHB is to be programmed into Group 1 press and hold the second PHB until the unit sounds a the tone sequence of one second tone followed by two seconds of silence 6 Repeat the process for up to a total of four PHBS in Group 1 7 The MXD can only remember up to four cod...

Page 16: ...n dispenser battery compartment door in one hand Press and hold the small button located on the transmitter inside the medication dispenser After two to three seconds the base unit will sound a steady tone for about one second pause for two seconds and then sound the steady tone for another second The unit will repeat this sequence every three seconds until the button is released This is the signa...

Page 17: ... communication mode To end the call simply push the PHB again Hint Push the button while the phone is actually ringing to make sure the calling party is waiting for you to answer the call Note In order to ensure that the phone line is cleared in case you forget to end the call the MXD will only remain connected for a pre set number of minutes after which the MXD will automatically disconnect the c...

Page 18: ...MXD Users Manual April 5 2012 Page 18 of 26 ...

Page 19: ...al function or parameter can be reprogrammed to customize your MXD unit to your specific needs such as dialing 9 to obtain an outside line from your telephone system Optional Features Automatic Voice Test Subscribers may request the MXD to initiate periodic Automatic Voice Test from their service provider Many subscribers feel that these tests provide them with added safety and peace of mind Durin...

Page 20: ...ves a signal from your MXD unit and an attendant will follow the processing protocol as specified by you and your family Additional PHBs Your MXD unit can be programmed to recognize many PHBs simultaneously either in groups or individually Your MXD unit is easily reprogrammed in your home to receive the additional PHBs Please see Programming a PHB instructions on page 14 or contact your service pr...

Page 21: ...ing green when connected to AC power check for a damaged power cord and contact Customer Service 4 STATUS light briefly flashes red every few seconds No Yes The unit is not detecting an active telephone circuit Check that the unit is properly connected to an active telephone wall jack with the proper cord Check for whether the telephone wall jack is active by plugging in a telephone handset and ch...

Page 22: ...h cable telephone service Verify that the unit is connected properly and displays a green STATUS light and verify that the correct dialing instructions and telephone number have been programmed into the unit Then test the unit PBX Confirm that the correct dialing instructions and telephone number have been programmed into the unit If this does not correct the problem the unit may require an analog...

Page 23: ... this manual Important Note The Personal Help Buttons and internal receiver supplied with your MXD are designed and tested to high and exacting specifications However due to the laws of physics vagaries of radio transmissions and the limited output power allowed by the Federal Communications Commission the user should be aware that All receivers may be blocked by radio signals occurring on or near...

Page 24: ... MXD that is your phone number and 2 The MXD s FCC Registration Number and Ringer Equivalence Number REN Those numbers are on the bottom of your MXD The REN is used to determine how many devices may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed fiv...

Page 25: ...terference or fault The Manufacturer suggests at least weekly A general knowledge of radio and its vagaries should be gained prior to acting as a wholesale distributor dealer or installer and these facts should be communicated to the ultimate user ACTA Administration Council for Terminal Attachments Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by t...

Page 26: ...or modifications not expressly approved by Mytrex Inc for compliance could void your authority to operate the equipment CAUTION No User Serviceable Parts Inside Equipment Do not disassemble this device There are no user serviceable parts inside Refer servicing to qualified service personnel Industry Canada Registration Information The Mytrex MXD is registered for use in Canada under the company an...