MXD Users Manual
April 5, 2012
Page 21 of 26
Mytrex MXD Troubleshooting Guide
1
STATUS light off
No
Yes
If the unit is plugged into AC and a phone
line, press the RESET button to wake up
the unit if it is in an inactive state.
Otherwise, plug the unit into a working
outlet, not controlled by a light switch.
Connect the telephone cord to an active
wall jack. The unit should turn on
automatically and the STATUS light
should show a steady green light. If it
does not turn on after verifying AC
power and phone circuit are both
available, contact Customer Service.
2
STATUS light is a steady
green
No
Yes
The unit is connected to AC power and
to an active telephone circuit, and
should be ready to send an alarm to the
response center Cnduct a manual test to
verify the unit is operating correctly.
3
STATUS light briefly flashes
green every few seconds
No
Yes
The unit is not receiving AC power and is
operating on its internal backup battery.
Check that the unit is plugged into a live
AC outlet that is not controlled by a light
switch. If still flashing green when
connected to AC power, check for a
damaged power cord and contact
Customer Service.
4
STATUS light briefly flashes
red every few seconds
No
Yes
The unit is not detecting an active
telephone circuit. Check that the unit is
properly connected to an active
telephone wall jack with the proper cord.
Check for whether the telephone wall
jack is active by plugging in a telephone
handset and checking for a dial tone.
5
STATUS light briefly flashes
orange every few seconds
No
Yes
The unit is not connected to a live AC
power outlet, AND is not connected to a
live telephone line. Check the AC power
and phone connections (steps 2 and 3).
6
STATUS light is a steady
red
No
Yes
The unit is trying to dial the response
center or is in Range Test mode and is
not receiving a PHB signal. If the unit
should be calling for help and has
displayed the red steady STATUS light for
more than 30 seconds, reset the unit,
place it in Monitor mode, and test the
unit to determine why the unit is not
connecting to the monitoring center.
7
Unit connects and enters
two way voice mode, but
there is a lot of static
noise on the speaker
No
Yes
Does the home have DSL service? If yes,
check that a DSL filter is installed
between the unit and the telephone wall
jack.
