MXD Users Manual
April 5, 2012
Page 8 of 26
status light combinations that will display if the unit is not connected properly to the
telephone system and electrical power, and for troubleshooting instructions.
6.
Test the range of the PHB to make sure it works throughout your home and yard as needed.
It may be helpful to have a second person assist with this range test, with one person staying
by the base unit and the other person walking to all areas of the home and yard with the
PHB. To conduct the test:
Locate the T/L button located on the rear of the MXD unit. Press and release the
T/L button one time. The unit will announce, “Range Test Mode.”
Immediately press and hold down the PHB. A steady tone will sound from the
base unit speaker as long as the base unit is detecting the pressed PHB.
Walk around the home and yard while pressing the PHB, and check for the
steady tone from the base unit speaker. Check all areas of the home and yard to
make sure that the signal is received. Take note of any “dead zones” in which the
tone stops.*
To finish the Range Test, stop pressing the PHB and then press the black
“RESET” button on the rear of the MXD unit. The unit will announce,
“
System
Ready.
”
If needed, relocate the base unit to eliminate dead zones and conduct another
range test.
*Metal objects, mirrors, aluminum siding, and other construction techniques can prevent the signal
from reaching the antenna inside your MXD unit. In such cases, there may be a small area in which
your MXD unit may not respond to your PHB. It may be helpful to relocate your MXD unit, or
move the object that is preventing the signal from being received. Also, electronic devices such as
clock radios, televisions, microwaves, and motors in some appliances can cause radio frequency
interference.
7.
Initiate your first call to the response center simply by pressing your PHB. The MXD
unit will activate and call the response center. The unit will announce, “Calling for
Help,” and when it has connected to the response center will announce, “Call
Connected, Please Wait.” An attendant will then answer the call as soon as possible, will
welcome you as a customer, and will give you further information.
8.
Note: The MXD unit is programmed to automatically call the response center a few
minutes after it has been installed for the first time, if the installer has not already
initiated a first call. This automatic call ensures that the response center is aware of the
new subscriber and knows to be ready to process any alarm calls. The unit usually is
programmed to make this call 30 minutes after installation, but the unit can be
programmed for a different delay period.
Setup for Telephone Service with DSL
In order to achieve reliable telephone connections with the response center, homes with DSL
telephone/computer service require additional installation steps. In the following sections, we have listed
the three configurations for a successful MXD/DSL installation, in order of commonality.
