3D TRASAR
5500 - Installation & Operation Manual
521-OM0108.88
Copyright
2009 Nalco Company
9-5
Technical Help
(630) 305-CHEM
Problem
Possible Cause(s)
Solution
Alarm emails are
not being received.
Analog phone line is not connected.
Check all connections and replace the
phone line if damaged.
Phone line is not functi onal for dialing out.
Enter cell phone number as the ISP
access number. Remove the system
interlock jumper. Your cell phone wi ll
ring if the phone line is functional.
Controller is not confi gured to send alarm
emails.
Check the Alarm Settings to be sure
the email checkboxes are checked.
Email address is misspelled/incorrect.
Recheck email address for spelling.
The alarm email address must be
alarms@3dtrasar.com.
ISP access phone number is entered in wrong
format.
Check the phone number to ensure that
it is entered exactly as the controller wi ll
dial it, including prefixes (8 or 9, 1+area
code). A comma ',' may be used as a
pause.
ISP settings are incorrect.
Check the following settings provided
by your Nalco Rep: username,
password, access phone number.
Controller data
cannot be viewed
at 3D TRASAR
Web.
Analog phone line is not connected.
Check all connections and replace the
phone line if damaged.
Phone line is not functi onal for dialing out.
Enter cell phone number as the ISP
access number. Remove the system
interlock jumper. Your cell phone wi ll
ring if the phone line is functional.
Controller is not confi gured to send data
emails.
Check the Email Settings to be sure the
Send Data Email parameter is set to
Yes.
ISP access phone number is entered in wrong
format.
Check the phone number to ensure that
it is entered exactly as the controller wi ll
dial it, including prefixes (8 or 9, 1+area
code). A comma ',' may be used as a
pause.
ISP settings are incorrect.
Check the following settings provided
by your Nalco Rep: username,
password, access phone number.
Controller has not been registered at 3D
TRASAR Web.
Call 630-305-CHEM.
Product levels
(ppm) are displayed
as dashes.
A Fluorometer Communication Error is active.
Tighten the connector on the fluorometer
probe and check the fluorometer cable
connections in the controller. Replace
cable if damaged. Check desiccant for
moisture indication.
