ZG-7600H-P User Manual
Chapter 8 Troubleshooting
Page 29
Chapter 8 Troubleshooting
How to know the MAC address of the Access Point?
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The MAC address is written in a label which is in the bottom of Access Point.
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From the General page of WEB configuration, you also can get the MAC address of AP.
Why STA can’t connect with AP?
The process of STA connects with AP need probe request, auth, connect steps, so you could
do:
•
STA can’t detect AP. So you could check the domain or country, to keep AP and STA use the
same one.
•
STA and AP use different authentication and keys.
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To check the other AP exists or not. If it exists, you may try to turn it off or move other place.
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To check other devices exists or not, such as microwave oven. If it exists, you may try to turn
it off or move other place.
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STA can’t be compatibility with AP. STA may not pass Wi-Fi authentication.
Why the throughput is not high?
You should adjust antenna to get highest signal strengthens. If can not get higher signal
strengthens, please check the following steps:
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Wireless Channel/Frequency. Try to change other channel.
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Wireless disturbance. Check whether there are other wireless equipments nearby AP; make
sure they do not disturb AP.
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To check if the antenna becomes flexible.
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To check signal strength. If the signal strength is very low, you may check the antenna or the
device aging.
•
To check the STA, and its output power may be low.
Why two Access Points can not build connection after setting?
