Nanoptix High Speed Kiosk Thermal Printer, Owner'S Manual

Page 1: ...High Speed Kiosk Thermal Printer Owner s Manual First Edition November 2006 Last Revision December 2006 Document 103700 0000R 01 High Speed Kiosk Vertical High Speed Kiosk Compact ...

Page 2: ...oft Corporation Nanoptix is a trademark Other trademarks and registered trademarks are the property of their respective holders Federal Communications Commission FCC Radio Frequency Interference Statement Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been ...

Page 3: ...ers Power Supply UL Listed power supply with standard 60Hz 50Hz 100 240VAC input and 24VDC output equipped with AC line filtering over current and short circuit protection Use of this product with a power supply other than the Nanoptix Inc power supply will require you to test the power supply and Nanoptix Inc printer for FCC and CE mark certification Communication Interface Cable An approved Nano...

Page 4: ... 4 LED 5 1 4 Changing Paper 6 1 6 Testing the Printer 10 1 7 Troubleshooting the Printer 11 Printer LED 11 Printing Problems 12 Printer Does Not Work 12 2 Media and Supplies Guide 13 2 1 Thermal Paper Specifications 13 2 2 Ordering Thermal Paper 13 2 3 Ordering Miscellaneous Supplies 14 Ordering Power Supply and Power Cords 14 Ordering Communication Cables 15 Communication Cables Pin Out 15 3 Comm...

Page 5: ...HIGH SPEED KIOSK VERTICAL 8 FIGURE 8 CLEARING PAPER JAM 9 FIGURE 9 TESTING PRINTER 10 FIGURE 10 MECHANICAL DIMENSIONS HIGH SPEED KIOSK COMPACT FRONT VIEW 18 FIGURE 11 MECHANICAL DIMENSIONS HIGH SPEED KIOSK COMPACT SIDE VIEW 19 FIGURE 12 MECHANICAL DIMENSIONS HIGH SPEED KIOSK COMPACT TOP VIEW 20 FIGURE 13 MECHANICAL DIMENSIONS HIGH SPEED KIOSK VERTICAL FRONT VIEW 21 FIGURE 14 MECHANICAL DIMENSIONS ...

Page 6: ...UBLESHOOTING PRINTING PROBLEMS 12 TABLE 4 PRINTER DOES NOT WORK 12 TABLE 5 THERMAL PAPER DIMENSIONS 13 TABLE 6 THERMAL PAPER PART NUMBERS 13 TABLE 7 ORDERING THERMAL PAPER 14 TABLE 8 POWER CORD PART NUMBER 14 TABLE 9 COMMUNICATION CABLES PART NUMBERS 15 TABLE 10 RS 232 DB9 FEMALE INTERFACE 15 TABLE 11 RS 232 DB25 FEMALE INTERFACE 16 TABLE 12 CASH DRAWER INTERFACE 16 ...

Page 7: ...al printing technology there is no ribbon cassette to change and paper loading is extremely simple The printer may be configured with a left hand or right hand paper loading option There are two High Speed Kiosk models to choose from The High Speed Kiosk Compact for restricted areas and the High Speed Kiosk Vertical for very narrow cabinets High Speed Kiosk Compact High Speed Kiosk Vertical Figure...

Page 8: ...ting Relative Humidity 5 to 90 RH at 50C non condensing Communication Interface Options Serial USB Optional Interface Cash Drawer Kick Out Memory Firmware 64MBits SDRAM 16MBits Flash Resident Character Sets Arial Bold 6 sizes Note Other Character sets can be programmed quickly Integrated Bar Codes UPC A UPC E interleaved 2 of 5 3 of 9 Code 128 EAN 8 EAN 13 Note Other Bar Codes can be programmed qu...

Page 9: ...printer s power connector to reset the printer in case of a fault condition Once the printer is re plugged the printer goes through a startup routine and resets itself For the High Speed Kiosk Vertical thermal printer simply flick the Power Switch ON and OFF to reset the printer Once the printer is on again the printer goes through a startup routine and resets itself Figure 2 Resetting Printer ...

Page 10: ...103700 0000R 01 December 2006 4 High Speed Kiosk Thermal Printer Owner s Manual Paper Feed Button Use the Paper Feed Button to advance the paper Figure 3 Paper Feed Button ...

Page 11: ...103700 0000R 01 December 2006 5 High Speed Kiosk Thermal Printer Owner s Manual LED The LED on the main controller board shows the printer status Figure 4 LED Positions ...

Page 12: ...y continue to accept data from the host computer Because the printer cannot print any transactions the data may be lost 1 Remove the used roll 2 Tear off the end of the new roll so that the edge is loose and place the new roll onto the spindle at the back of the printer Figure 5 Loading Paper Caution Be sure the paper unrolls from the top of the roll Otherwise the printer will not print or the pap...

Page 13: ...103700 0000R 01 December 2006 7 High Speed Kiosk Thermal Printer Owner s Manual 3 Feed paper in between metal plates Figure 6 Inserting Paper High Speed Kiosk Compact ...

Page 14: ...igh Speed Kiosk Thermal Printer Owner s Manual Figure 7 Inserting Paper High Speed Kiosk Vertical 4 Press the paper feed button Figure 3 The paper will advance and the paper will be cut leaving a clean edge for the next printed ticket ...

Page 15: ...gh Speed Kiosk Compact Push down on the latch to open the door and remove obstruction Follow instructions on inserting the paper Figure 6 High Speed Kiosk Vertical Remove 2 screws Remove front cover plate Push down on latch to open the door and remove obstruction Follow instructions on inserting paper Figure 6 Figure 8 Clearing Paper Jam ...

Page 16: ... feed button once more and the ticket will feed Pressing the button again will result in blank tickets Figure 9 Testing Printer Model DSP HPQ Firmware HSK 1 38U Protocol EPSON TM88 COMMUNICATION Interface Serial Baud Rate 9600 Data Bits 8 Parity NONE Handshaking PRT RTS Print Mode Line Aux Port Disabled PRINT CONTROL Print Method No HPQ Final Speed 200 mm sec Black Bar Index Disabled No HPQ Burn T...

Page 17: ...ter may be having If the procedures in this section do not correct the problem contact a service representative Printer LED Condition LED Status Green LED Status Red Unit ready ON OFF Unit is in Reset or Booting ON OFF Unit in standby powered off OFF OFF Paper Out ON Fast Blink Door Open ON Fast Blink Paper Jam ON Fast Blink Missing Black Index Mark ON Fast Blink Temperature Error ON Fast Blink Vo...

Page 18: ...ive Paper roll loaded incorrectly Check that the paper is loaded properly Print is light or spotty Thermal printhead is dirty Use recommended thermal receipt paper Vertical column of print is missing This indicates a serious problem with the printer electronics Contact your authorized service representative One side of receipt is missing This indicates a serious problem with the printer electronic...

Page 19: ...ached to the core If Top of Form Option is installed paper with a colored stripe at the end can be used to indicate that the paper is running low 2 2 Ordering Thermal Paper Recommended thermal paper can be ordered directly from Nanoptix Please specify the Nanoptix part number p n when ordering paper Nanoptix p n Paper Grade Manufacturer Paper Width Thickness 100505 2010 P350 Kanzaki 80mm 61um 2 4m...

Page 20: ...and made available Contact your Nanoptix sales representative for more information from our toll free line at 1 888 983 3030 2 3 Ordering Miscellaneous Supplies Ordering Power Supply and Power Cords Please specify the Nanoptix part number when ordering power cords Part Number Part Description 102080 Power Cord North America standard C13 square inlet connector 102086 Power Cord Continental Europe s...

Page 21: ...to the power requirements of thermal printers the unit will not function with the USB cable alone The power cord must be connected to the printer Several connector options are available depending on the interface card installed on the back of the printer For all cases the Cash Drawer and USB are installed The Cash Drawer drivers can supply up to 2 Amp when not printing The tables below detail the ...

Page 22: ...ed 14 NC No connect No connect reserved 15 NC No connect No connect reserved 16 NC No connect No connect reserved 17 NC No connect No connect reserved 18 NC No connect No connect reserved 19 NC No connect No connect reserved 20 RS232_RTS or 4k7pu Output Input Handshake 21 NC No connect No connect reserved 22 NC No connect No connect reserved 23 NC No connect No connect reserved 24 NC No connect No...

Page 23: ...lowing emulations are available Epson LQ570 Nanoptix Command set default from factory Epson TM T88III Please contact your sales representative if you require other emulations If we do not have the emulation you need we can provide most emulations in a short timeframe If you are not required to emulate other printers please ask your sales representative for the latest Nanoptix Windows Driver or the...

Page 24: ...103700 0000R 01 December 2006 18 High Speed Kiosk Thermal Printer Owner s Manual APPENDIX A Mechanical Drawings Figure 10 Mechanical Dimensions High Speed Kiosk Compact Front View ...

Page 25: ...103700 0000R 01 December 2006 19 High Speed Kiosk Thermal Printer Owner s Manual Figure 11 Mechanical Dimensions High Speed Kiosk Compact Side View ...

Page 26: ...103700 0000R 01 December 2006 20 High Speed Kiosk Thermal Printer Owner s Manual Figure 12 Mechanical Dimensions High Speed Kiosk Compact Top View ...

Page 27: ...103700 0000R 01 December 2006 21 High Speed Kiosk Thermal Printer Owner s Manual Figure 13 Mechanical Dimensions High Speed Kiosk Vertical Front View ...

Page 28: ...103700 0000R 01 December 2006 22 High Speed Kiosk Thermal Printer Owner s Manual Figure 14 Mechanical Dimensions High Speed Kiosk Vertical Side View ...

Page 29: ...103700 0000R 01 December 2006 23 High Speed Kiosk Thermal Printer Owner s Manual Figure 15 Mechanical Dimensions High Speed Kiosk Vertical Bottom View ...