Document # 720006-0000
August, 2011
13
Service Manual
2.2 Printing Problems
The table below can be used to determine the cause and resolution of the most common
problems that may occur. If the information in this section does not correct the problem, contact
a Nanoptix service representative.
Problem
Possible Causes
What to Do
Check that printer cables are properly
connected at both ends
Printer Does Not
Function When Turned
On
Printer not plugged in
Check that the host and power supply
are getting power
Paper width out of specification
Test paper width for compliance
Debris or partial ticket stuck in
paper path
Open paper guide and detach roller,
remove debris
Paper jam
Paper’s perforation burst strength
out of spec
Test paper perforation for compliance
Noisy Feeder Motor (paper
disengaged)
Printer is meant to be operated
with paper engaged in the printing
mechanism, failing to do so will
cause gears to grind and slip,
noise may result
Do not operate printer without any paper
engaged in the printing mechanism
Note: Never lubricate gears or any other
part of the printer
Paper does not realign itself
when a ticket is printed
Paper’s alignment mark, (which is
the black dot printed on the non-
sensitive side of thermal paper)
may be out of specification
The maximum reflectance of the
alignment mark is 15% (infrared). Simply
put, this means that the alignment mark’s
color should be an even/crisp black. If
any white or gray is visible, it is an
indication that the reflectance could be
more than 15%
Paper’s thermal coating
inconsistent
Change the paper stack to make sure the
thermal coating is not the source
Line of print or section missing
lengthwise on entire ticket
Thermal printing mechanism
damaged
Contact customer service representative
Thermal print head is dirty
Clean print head at recommended
intervals
Print is light or spotty
Paper’s thermal coating
inconsistent
Change the paper stack to make sure the
thermal coating is not the source
Table 7: Troubleshooting Printing Problems
Summary of Contents for PayCheck Slim
Page 1: ...Service Manual First Edition December 11 2009 August 29 2011 Document 720006 0000...
Page 22: ...Document 720006 0000 August 2011 16 Service Manual Figure 10 Ticket Specifications...
Page 27: ...Document 720006 0000 August 2011 21 Service Manual Figure 12 Side View Mounted in Position B...
Page 28: ...Document 720006 0000 August 2011 22 Service Manual Figure 13 Side View Mounted in Position C...
Page 29: ...Document 720006 0000 August 2011 23 Service Manual Figure 14 Front View...
Page 30: ...Document 720006 0000 August 2011 24 Service Manual Figure 15 Back View...
