Nanoptix PayCheck Slim, Service Manual

Page 1: ...Service Manual First Edition December 11 2009 August 29 2011 Document 720006 0000...

Page 2: ...Nanoptix is a trademark Other trademarks and registered trademarks are the property of their respective holders Federal Communications Commission FCC Radio Frequency Interference Statement Warning Cha...

Page 3: ...Listed power supply with standard 60Hz 50Hz 100 240VAC input and 24VDC output equipped with AC line filtering over current and short circuit protection Use of this product with a power supply other t...

Page 4: ...er 9 1 7 Clearing Jams 10 2 Troubleshooting the Printer 11 2 1 Basic Printer Operation 11 2 1 1 Communication Cables Pin Out 12 2 2 Printing Problems 13 2 2 1 Troubleshooting with LED 14 3 Media and S...

Page 5: ...N POSITION B 21 FIGURE 13 SIDE VIEW MOUNTED IN POSITION C 22 FIGURE 14 FRONT VIEW 23 FIGURE 15 BACK VIEW 24 FIGURE 16 MOUNTING BRACKET A 25 FIGURE 17 MOUNTING BRACKET B 26 FIGURE 18 BACK PLATE 26 FIGU...

Page 6: ...ON 8 TABLE 4 RS232 RECEPTACLE INTERFACE FEMALE 12 TABLE 5 14 PIN RS 232 UNIVERSAL INTERFACE PIN OUT 12 TABLE 6 PIN OUT AND SIGNALS OF FRONT MOLEX FOR BEZEL 12 TABLE 7 TROUBLESHOOTING PRINTING PROBLEMS...

Page 7: ...e Nanoptix PayCheck Slim printer is extremely fast quiet and very reliable With thermal printing technology there is no ribbon cassette to change and paper loading is extremely simple The printer s in...

Page 8: ...Firmware 8MB RAM 2MB Flash and 1MBit EEPROM Resident Character Sets Arial Bold 6 sizes Note Other Character sets can be programmed quickly Integrated Bar Codes Interleaved 2 of 5 Code 39 Code 93 UPC A...

Page 9: ...e printer cannot print any transactions the data may be lost 1 Remove ticket cartridge 2 Drop ticket stack into ticket cartridge The maximum stack that will fit in the ticket cartridge is 200 3 Replac...

Page 10: ...Document 720006 0000 August 2011 4 Service Manual 1 3 1 Paper Feed Button Press on the Paper Feed Button to advance the paper The paper will automatically feed Figure 3 Paper Feed Button...

Page 11: ...1 5 Service Manual 1 4 Printer Controls 1 4 1 Printer Reset Service use only To reset the printer simply unplug and plug the cable Once plugged in the printer goes through a startup routine and resets...

Page 12: ...LED on the main controller board shows the printer status Please refer to section 1 5 1 for LED status and troubleshooting with LED An optional external LED bezel can be connected through the front 3...

Page 13: ...Identification Connector Type Function A 24V DC Jack Power Receptacle B USB type mini B USB Communication C Serial Port 9 pin Serial Interface D 3 pin Molex type Bezel LED Table 2 Interface Ports Fig...

Page 14: ...tion 2 1 1 Error LED Red Status LED Green Voltage LED Red PayCheck 2 only Condition OFF ON OFF Printer Ready ON OFF OFF Paper Out MED BLINK OFF OFF Temperature Error SLOW BLINK OFF ON Bright Voltage E...

Page 15: ...Figure 7 Sample Test Ticket Model PAYCHECK 3 Firmware PAY 1 79U Protocol NTL COMMUNICATION Interface Serial Baud Rate 9600 Data Bits 8 Parity NONE Handshaking PRT RTS Print mode NTL Aux Port Disabled...

Page 16: ...learing Jams The Nanoptix PayCheck Slim printer s paper guide and printing mechanism roller are easily removed providing full access to the paper path With the roller removed simply clear any debris i...

Page 17: ...the unit A 3 pin I O connector situated at the front of the unit can be used to control an external illuminated bezel A reflective optical sensor situated at the front of the ticket tray is used to d...

Page 18: ...I O Printer Function 1 Reset Input Output Resets Printer 2 PRT_AUX_RXD Input Output Auxiliary Receive 3 VAUX Input Output Auxiliary Power 4 PRT_AUX_TXD Output Input Auxiliary Transmit 5 Signal Ground...

Page 19: ...use gears to grind and slip noise may result Do not operate printer without any paper engaged in the printing mechanism Note Never lubricate gears or any other part of the printer Paper does not reali...

Page 20: ...or LED Red Status LED Green Condition OFF ON Printer Powered or Ready ON ON Paper Out MED BLINK ON Temperature Error SLOW BLINK ON Voltage Error Over 26 2 VDC FAST BLINK ON Print Head Error FAST BLINK...

Page 21: ...per with the following specifications is required for proper operation Width 65 mm 1mm 2 56 IN Length 156 mm 1mm 6 14 IN Thickness 4 5 0 1 0 3 mil Brightness 89 Smoothness 2000 sec Avg Perforation bur...

Page 22: ...Document 720006 0000 August 2011 16 Service Manual Figure 10 Ticket Specifications...

Page 23: ...ualified to supply this paper provided the stacks are from these recommended grades Paper qualification services are offered by Nanoptix for additional grades not listed below Manufacturer Numbers Nan...

Page 24: ...4 nylon 19 320016 0001R Label Paycheck Paper Insert 20 103239 0000R Paper Guide Kit 21 100417 0000R Paper Guide Upper 22 100612 0000R Paper Guide Lower 23 100795 0000R Latch Ticket Chute 24 100069 20...

Page 25: ...er Guide Blue Clip Thermal Print Head Cleaning supplies 60 103218 0000N Isopropyl Alcohol Pens 12 pkg 61 103250 0000N Presaturated IPA Swabs 50 box 62 103251 0000N Presaturated IPA wipes 100 box 63 10...

Page 26: ...s possible the PayCheck Slim printer has three different mounting positions The three mounting options position A B and C along with their dimensions are described in the following pages The rear supp...

Page 27: ...Document 720006 0000 August 2011 21 Service Manual Figure 12 Side View Mounted in Position B...

Page 28: ...Document 720006 0000 August 2011 22 Service Manual Figure 13 Side View Mounted in Position C...

Page 29: ...Document 720006 0000 August 2011 23 Service Manual Figure 14 Front View...

Page 30: ...Document 720006 0000 August 2011 24 Service Manual Figure 15 Back View...

Page 31: ...cement instructions Instruction A Removal of the printing mechanism Kit 1 Remove the four two on each side Philips screws securing the metal mounting bracket from the printer Figure 16 Mounting Bracke...

Page 32: ...Document 720006 0000 August 2011 26 Service Manual 2 Remove the metal mounting bracket Figure 17 Mounting Bracket B 3 Slide metal back plate from the chassis Figure 18 Back Plate...

Page 33: ...o one on each side Philips screws securing the printer mechanism to the printer 5 Lift printing mechanism straight up Figure 19 Printer Mech 6 Cut securing tie wraps 7 Disconnect motor connector and f...

Page 34: ...oller PCB 1 Remove the printing mechanism kit by following Instruction A Figure 20 PCB Removal A 2 Remove PCB mounting Philips screw 3 Remove the two serial port nuts 4 Squeeze the three plastic holde...

Page 35: ...e the printing mechanism kit by following Instruction A 2 Pry one side and hold 3 Keeping an upwards pressure push on the other side s tab 4 Then remove by unlatching the final 2 tabs Note during reas...

Page 36: ...720006 0000 August 2011 30 Service Manual Instruction D Removal of the paper guide sensor 1 Remove paper guide kit by following Instruction C 2 Remove PCB by carefully prying latch Figure 22 Paper Gui...

Page 37: ...ut tie wrap 3 Remove mech mount mounting screw 4 Separate mechanism by sliding mount upwards 5 Push sensor out using a screw driver 6 Remove print head by prying with a small screw driver Make sure no...

Page 38: ...terval for cleaning the Nanoptix PayCheck Slim printer is 3 months or 5 km of paper printed which ever comes first 1 Remove paper guide cover when in use top paper guide Then press down on bottom pape...

Page 39: ...0000 August 2011 33 Service Manual 3 Clean the roller with a cotton swab and isopropyl alcohol Figure 26 Clean Roller 4 Clean paper guide sensor using cotton swab Figure 27 Clean paper guide sensor us...

Page 40: ...aper guide can move up and down freely Ensure that the gaps pointed by the arrows are equal and measures approximately a millimeter 20 mils or the thickness of 5 sheets of TITO paper If not readjust t...

Page 41: ...e two inner sides of the bottom paper guide If excessive wear is visible deep grooves caused by paper bottom paper guide should be replaced Figure 29 Inspect Paper Guide Good Replace 7 Clear dust off...

Page 42: ...Document 720006 0000 August 2011 36 Service Manual 8 Clean the print line black line on the print head with a cotton swab and isopropyl alcohol Figure 31 Clean Print Line...

Page 43: ...a blank ticket or a piece of paper between thermal print head and roller for shipping and storage United States of America Canada and International RMA XXXXXX RMA XXXXXX Nanoptix Inc Nanoptix Inc C o...