18
High security areas
-
place a contact on the door of a special storeroom, cash room, etc.. If the door is opened,
video will be captured, sent to the server and archived, maintaining a video record of activity. The motion sensor
feature of the camera may also be used to trigger and event.
Summer / vacation home
–
monitor who accessing your vacation home while you are away. Each time the security
system is disarmed; video will be captured, sent to the server and archived, maintaining a video record of activity.
What is the exact sequence of events that occur upon a trigger?
1. An open occurs on the n/c trigger input of the device (VIP-Gateway or VCAM-I).
2. The device freezes the last 12 seconds of video (pre-alarm).
3. A connection to the VideoAlert.net server is established.
4. The device sends the pre-alarm video to the server and streams live video to the server up to a total of 30 sec-
onds.
5. An email is sent to the customer, notifying them that a video alert alarm has occurred.
6. The customer clicks the link and they are soon viewing the video clip. If the customer would also like to view
live video, they can click on the View Live link and enter their password
Do I have to install any special software on the customer’s computer or cell phone so they can view video?
No, the customer can view their video through any computer running a Windows, Apple or Linux based operating sys-
tem. They can also view video on any cell phone that has a built-in web browser, without the need to install any spe-
cial applications.
What is required at the premises in order the install a VIP-Gateway?
The premises must have a broadband internet service, preferably an always-on service, such as DSL or cable modem
with an active internet account.
How much video can be stored in the user’s account?
Each User account has a volume limit of 10Mb, which equates to approx (15) 30 second video clips. The customer has
the option of deleting the clips after they are viewed. If they do not delete the clips, they will remain stored until the
10Mb capacity is reached, at which time they will be automatically deleted.
Can the customer view live video?
The customer can access their account at any time to view live video from their premises. Simply go to
http://
www.videoalert.net/
, click on Live Viewer and enter the camera name and password to view the live video. There are
no limitations on how often or for how long the customer views their cameras.
How does the customer view archived video?
The customer can access their account at any time to view archived video. Simply go to
http://www.videoalert.net/
, en-
ter the user ID and password to see a list of video clips, listed by time and date. To view any stored video, just double
click it. The customer also has the option of deleting each video clip, or downloading it to their hard drive.
Does the VIP-Gateway have a built in motion sensor?
The VIP-Gateway motion detection capability, with sensitivity adjustments and a time schedule. It can be armed to trig-
ger an event upon motion detection.
What is the monthly fee for the Video Alert account?
The VIP-GatewayX/24 is sold with 24 months of VideoAlert.net service included in the purchase price.
Does the VIP-Gateway use Dynamic or Static IP Addresses?
The VIP-Gateway is designed to operate on a
DHCP
network. Every 16 seconds, the VIP-Gateway broadcasts a
UDP
packet to a Domain Name Server (
DNS
) and identifies itself by name to the server. The server then compares the cur-
rent device IP address to the one in the DNS database and automatically updates the IP address if it has changed.
Static IP Address
, an IP address whose value does not change.
DHCP
, Dynamic Host Configuration Protocol, a protocol for assigning dynamic IP addresses to devices on a
network. With dynamic addressing, a device can have a different IP address every time it connects to the net-
work. DHCP also supports a mix of static and dynamic IP addresses.
DNS,
Domain Name Server, an Internet service that translates domain names into IP addresses. Because do-
main names are alphanumeric, they're easier to remember. The Internet however, is really based on IP ad-
dresses. Every time you use a domain name, therefore, a DNS service must translate the name into the corre-
sponding IP address. For example, the domain name NAPCOCAM01 might translate to 198.105.232.4.
