Troubleshooting
Problem
Possible Causes
Solution
Low heat / Low flame when
valve turned to high.
For propane - improper lighting
procedure.
For natural gas - undersized supply line.
For both gases - improper preheating.
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighting instructions.
Pipe must be sized according to installation
code.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Excessive flare-ups/uneven
heat.
Improper preheating.
Excessive grease and ash build on sear
plates and in drip pan.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instructions.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Possible spider web or other debris, or
improper air shutter adjustment.
Thoroughly clean burner by removing. See
general maintenance instructions.
Humming regulator.
Normal occurrence on hot days.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Burners will not cross light
each other.
Plugged ports at back of burner.
Clean burner ports. See burner maintenance
instructions.
“Paint” appears to be
peeling inside lid or hood.
Grease build-up on inside surfaces.
This is not a defect. The finish on the lid and
hood is porcelain, and will not peel. The
peeling is caused by hardened grease, which
dries into paint-like shards, that flake off.
Regular cleaning will prevent this. See cleaning
instructions.
10
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