Napoleon 9500 series Installation And Operating Instructions Manual Download

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W415-0973 / B / 08.28.13

IOM

21.0 WARRANTY

NAPOLEON® GAS FURNACE PRESIDENT’S LIMITED LIFETIME WARRANTY

Napoleon® products are designed with superior components and materials, assembled by trained craftsmen who take great pride in their work. The complete appliance is again

thoroughly inspected by a quali

ed technician before packaging to ensure that you, the customer, receives the quality product that you expect from Napoleon®.

This heating unit is warranted by Wolf Steel Ltd. (“Napoleon®”) to be free from
defects in materials and workmanship under normal use and maintenance.

PRESIDENT’S LIMITED WARRANTY (Registered)

To the original registered owner and his or her spouse (“owner”), the

HEAT EXCHANGER*

is warranted for the owner’s

LIFETIME

or so long

as the owner owns the home in which the unit was originally installed, and

all remaining parts

as warranted for a period of

10 YEARS

, except as

provided below. These warranties apply only if:

• The unit is installed in an owner-occupied, primary single family

residence, and

• The unit is properly registered with Napoleon® online within 60 days

after the original installation. To register, go to

www.napoleonheatingandcooling.com. Some states and provinces
do not allow limitations on how long an implied limited warranty lasts
or do not allow the exclusion or limition of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
This limited warranty gives you speci

c legal rights, and you may also

have other rights which vary by jurisdiction.

With respect to the Heat Exchanger, if the heat exchanger fails within:

○

the

rst 10 years for 9500 Series

○

the

rst 10 years for 9600 Series

○

the

rst 15 years for 9700 Series

Napoleon® will, at its discretion, provide a new equivalent gas furnace.
After the 10 years (15 years - 9700 Series), Napoleon® may choose
to credit its prorated wholesale value towards the purchase of a new
Napoleon furnace.

LIMITED WARRANTY

(Not Registered)

If not registered within 60 days, the

HEAT EXCHANGER

is warranted for a

period of

20 YEARS

(pro rated), and all remaining parts are warranted for

a period of

5 YEARS

, all other limitations apply.

With respect to the heat exchanger, Napoleon® at its discretion, after 5
years may choose to provide a credit towards a replacement Napoleon®
gas furnace.

Proof of purchase will be required. Replacements are subject to review and
veri

cation by a Napoleon® representative.

Warranty ceases to exist if the unit is removed from the location where it was
originally installed.
This limited warranty will not apply unless the gas furnace is: (1) installed by
a licensed or quali

ed HVAC technician, (2) installed in accordance with the

manufacturer’s recommendations in its Installation and Operation Manual,
and (3) in compliance with all industry standards, national, provincial/state,
and local codes.
Regardless of time of registration, the warranty period begins on the date of
the original installation. Where a product is installed in a newly constructed
home; the date of installation is the date the homeowner takes possession of
the home from the builder. If that date cannot be veri

ed, the warranty period

begins three months after the month of manufacture (indicated by the

rst four

digits of the serial number.
As its only responsibility, and your only remedy, Napoleon® will furnish a
replacement part, without charge for the part only, to replace any part that is
found to be defective due to workmanship or materials under normal use and
maintenance.

To make a warranty claim, the defective part must be returned to a
Napoleon® heating and air conditioning products dealer/distributor by
a certi

ed or licensed contractor. Any part replaced pursuant to this

warranty is warranted only for the unexpired portion of the warranty
term applying to the original part.
These warranties do not apply to labour, freight, or any other cost
associated with the service, repair or operation of the unit, and
diagnostic costs.
Napoleon® is not responsible for:
1. Cost or expenses incurred as a consequence of a faulty

installation or application.

2. Damage or repairs required as a consequence of faulty

installation or application.

3. Damages, defects or failures caused by installation that is not

performed in compliance with all applicable federal, provincial,
state laws or regulations, and Installation Operating Manual.

4. Damage as a result of vandalism, freight damage,

oods,

res, winds, lightning, and accidents, or any acts of nature.

Atmospheres contaminated by compounds of chlorine,
halogenated hydrocarbons, or other damaging chemicals causing
deterioration of components, or other conditions beyond the
control of Napoleon®.

5. Use of components or accessories not compatible with this unit.
6. Products installed outside Canada, or the United States and its

territories.

7. Routine maintenance, but not limited to, cleaning of the coils,

lter

cleaning and/or replacement and lubrication.

8. Parts not supplied by Napoleon®.
9. If unit is equipped with an ultraviolet bulb, the bulb is warranted

for 90 days from date of install.

10. Damage or repairs required as a result of any improper use,

maintenance, operation,servicing, cleaning or replacing air

lters.

11. Failure to operate due to interruption and/or inadequate electrical

service.

12. Damages, defects or failures caused by accidents or negligent or

unreasonable use or operation of the unit and its’ components,
including without limitation, operation beyond rated capacity and
operation of electrical components at voltage other than that
speci

ed on the rating plate.

13. Napoleon® shall not in any event extend warranty coverage to

any incidental, consequential or indirect damages.

14. Changes in the appearance of the unit that do not affect its

performance.

15. Damages, defects or failures caused by operation of the unit in

abnormal environmental conditions (i.e. salt air).

16. Damages, defects or failures caused by conditioned air (return

air) supplied to the furnace being greater than 20% from out-of-
doors (13°C/55°F min. return air temperature).

17. Damages, defects or failures caused by the furnace being

installed downstream from a cooling coil.

* “Heat Exchanger” means the primary combustion heat exchanger for the gas furnace and the secondary or tertiary heat exchanger. The plastic front manifold

condensate collector attached to the secondary or tertiary heat exchanger is not considered part of the heat exchanger.

For further information about this warranty, contact Napoleon® Technical Service Department at (866) 539-2039,

tech@napoleonheatingandcooling.com. or by mail to , 24 Napoleon Road, Barrie, Ontario L4M 0G8 Canada

www.napoleonheatingandcooling.com

Dealer Name
Dealer’s City/Province-State/Postal-Zip Code

Telephone/Fax
E-mail Address

Model and Serial Number

(Serial number located on inside bottom door)

Installation Date

11.09.11/De

H2.3D