15
EN
www.napoleon.com
N415-0542CE-GB-DE OCt 03.19
Problem
Possible Causes
Solution
Rear and Side burners
will not light with the
igniter, but will light with
a match.
Dead battery / or installed incorrectly.
Loose electrode wire or switch terminal
wires.
Replace with heavy duty premium battery.
Check that electrode wire is firmly pushed
onto the terminal on the back of the igniter.
Check that the lead wires from the module
to the ignition switch (if equipped) are firmly
pushed onto their respective terminals.
Main burner will not light
with the igniter, but will
light with a match.
Jet-fire outlet is dirty or clogged.
Clean jet-fire outlet with a soft bristle brush.
Humming regulator.
Normal occurrence on hot days.
this is not a defect. It is caused by internal
vibrations in the regulator and does not
affect the performance or safety of the
gas grill. Humming regulators will not be
replaced.
Burners will not cross
light each other.
Dirty or corroded cross light brackets.
Clean or replace as required.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside surfaces.
This is not a defect. The finish on the lid
and hood is porcelain, and will not peel.
the peeling is caused by hardened grease,
which dries into paint-like shards, that flake
off. Regular cleaning will prevent this. See
cleaning instructions.
Burner output on “high”
setting is too low.
(Rumbling noise and
fluttering blue flame at
burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in venturi
tube.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Infrared burner (if
equipped) flashes back
(during operation the
burner abruptly makes
a loud “whoosh” sound,
followed by a continuous
blow-torch type sound
and grows dim.)
Ceramic tiles overloaded with grease
drippings and build-up. Ports are clogged.
Burner overheated due to inadequate
ventilation (too much grill surface covered
by griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the ceramic
tile, or a weld failure in the burner housing.
Turn burner off and allow to cool for at least
two minutes. Relight burner and burn on
high for at least five minutes or until the
ceramic tiles are evenly glowing red.
Ensure that no more than 75% of the grill
surface is covered by objects or accessories.
Turn burner off and allow to cool for at least
two minutes, then relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer
for instructions on ordering a replacement
burner assembly.
Summary of Contents for BIPRO 665-3
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