Napoleon EPA 1100, Installation And Operating Instructions Manual

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W415-0763 / B / 10.28.11

11.0 WARRANTY

NAPOLEON® warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not necessary. Simply 
provide your proof of purchase along with the model and serial number to make a warranty claim. Provided that the purchase was made through an 
authorized NAPOLEON® dealer your appliance is subject to the following conditions and limitations:
Warranty coverage begins on the date of original installation.
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
The wood appliance must be installed by an authorized service technician or contractor. Installation must be done in accordance with the installation 
instructions included with the product and all local and national building and fi re codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed from 
other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and chemical cleaners nor 
chipping on porcelain enamel parts, nor any venting components used in the installation of the appliance.
This warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship provided that the product has been 
operated in accordance with the operation instructions and under normal conditions.
After the fi rst year, with respect to the President’s Lifetime Limited Warranty, NAPOLEON® may, at its discretion, fully discharge all obligations with respect 
to this warranty by refunding to the original warranted purchaser the wholesale price of any warranted but defective part(s).
After the fi rst year, NAPOLEON® will not be responsible for installation, labour or any other costs or expenses related to the reinstallation of a warranted 
part, and such expenses are not covered by this warranty.
Notwithstanding any provisions contained in the President’s Lifetime Limited Warranty, NAPOLEON’s responsibility under this warranty is defi ned as 
above and it shall not in any event extend to any incidental, consequential or indirect damages.
This warranty defi nes the obligations and liability of NAPOLEON® with respect to the NAPOLEON® wood appliance and any other warranties expressed 
or implied with respect to this product, its components or accessories are excluded.
NAPOLEON® neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product. 
NAPOLEON® will not be responsible for: over-fi ring, downdrafts, spillage caused by environmental conditions such as rooftops, buildings, nearby trees, 
hills, mountains, inadequate vents or ventilation, excessive venting confi gurations, insuffi cient makeup air, or negative air pressures which may or may not 
be caused by mechanical systems such as exhaust fans, furnaces, clothes dryers, etc.
Any damages to appliance, combustion chamber, heat exchanger, plated trim or other component  due to water, weather damage, long periods of 
dampness, condensation, damaging chemicals or cleaners will not be the responsibility of NAPOLEON®.
NAPOLEON® reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.
All parts replaced under the President’s Limited Lifetime Warranty Policy are subject to a single claim.
During the fi rst 10 years NAPOLEON® will replace or repair the defective parts covered by the lifetime warranty at our discretion free of charge.  From 10 
years to life, NAPOLEON® will provide replacement parts at 50% of the current retail price.
All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim.  Returned products are 
to be shipped prepaid to the manufacturer for investigation.  If a product is found to be defective, the manufacturer will repair or replace such defect.
Before shipping your appliance or defective components, your dealer must obtain an authorization number.  Any merchandise shipped without 
authorization will be refused and returned to sender.
Shipping costs are not covered under this warranty.
Additional service fees may apply if you are seeking warranty service from a dealer.
Warranty labour allowance is only for the replacement of the warranted part.  Travel, diagnostic tests, shipping and other related charges are not covered 
by this warranty.

2.2B

NAPOLEON® products are manufactured under the strict Standard of the world recognized ISO 9001 : 2008 Quality Assurance 

Certifi cate.

NAPOLEON® products are designed with superior components and materials, assembled by trained craftsmen who take great 

pride in their work. The complete appliance is again thoroughly inspected by a qualifi ed technician before packaging to ensure 

that you, the customer, receives the quality product that you expect from NAPOLEON®.

The following materials and workmanship in your new NAPOLEON® wood appliance are warranted against defects for as long as 
you own the appliance. This covers: combustion chamber, heat exchanger, ceramic glass (thermal breakage only), gold plated parts 
against tarnishing, porcelainized enameled components, aluminum extrusion trims, vortex baffl es, ash drawer and iron castings.

Electrical (110V) components and wearable parts such as blowers, thermal switch, switches, wiring, fi rebrick, stainless steel baffl e 
retainer, secondary air tubes, and gasketing are covered and NAPOLEON® will provide replacement parts free of charge during the 
fi rst year of the limited warranty. *

Labour related to warranty repair is covered free of charge during the fi rst year. Repair work, however, requires the prior approval of 
an authorized company offi cial. Labour costs to the account of NAPOLEON® are based on a predetermined rate schedule and any 
repair work must be done through an authorized NAPOLEON® dealer.
Parts such as fi rebricks and baffl es should routinely be removed by the operator as part of the regular service and therefore, any 
warranty replacement of these parts does not qualify for any labour allowances.
* Construction of models vary. Warranty applies only to components included with your specifi c appliance.

NAPOLEON® WOOD APPLIANCE PRESIDENT’S LIFETIME LIMITED WARRANTY

CONDITIONS AND LIMITATIONS

ALL SPECIFICATIONS AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE DUE TO ON-GOING PRODUCT 

IMPROVEMENTS. NAPOLEON® IS A REGISTERED TRADEMARK OF WOLF STEEL LTD.