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KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.
Ordering Replacement Parts
Warranty Information
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
(Record information here for easy reference)
Before contacting the Customer Solutions Department, check the NAC Website for more extensive
cleaning, maintenance, troubleshooting and parts replacement instructions at www.napoleongrills.
com. Contact the factory directly for replacement parts and warranty claims. Our Customer Solutions
Department is available between 9 AM and 5 PM (Eastern Standard Time) at 1-866-820-8686 or fax at
1-705-727-4282. To process a claim, we must be provided with the following information:
1. Model and serial number of the unit.
2. Part number and description.
3. A concise description of the problem (‘broken’ is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases the Customer Solutions Representative could request to have the parts returned to the
factory for inspection before providing replacement parts. These parts must be shipped prepaid to the
attention of the Customer Solutions Department with the following information enclosed:
1. Model and serial number of the unit.
2. A concise description of the problem (‘broken’ is not sufficient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorization Number - provided by the Customer Solutions Representative.
Before contacting Customer Solutions Representative, please note that the following items are not
covered by the warranty:
• Costs for transportation, brokerage or export duties.
• Labor costs for removal and reinstallation.
• Costs for service calls to diagnose problems.
• Discoloration of stainless steel parts.
• Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven
cleaner).
Summary of Contents for PTH31GT
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