W415-1158 / A / 11.19.13
21
EN
10.0 TROUBLESHOOTING
SYMPTOM
PROBLEM
TEST SOLUTION
Pilot will not light.
Wiring.
-
Verify the wire for the electrode and ignitor are
connected.
Loose connection.
-
Verify no loose connections, electrical shorts in the
wiring or ground out to any metal object.
Igniter Spark gap is
incorrect.
-
Spark gap of the ignitor to the pilot should be 1/8”
(3.2mm).
Pilot sparks but
will not light.
Gas supply.
-
Verify that the incoming gas line ball valve is “Open”.
Verify that the inlet pressure reading is within
acceptable limits, inlet pressures must not exceed
14” W.C.(34.9mb)
Out of propane gas.
-
Fill the tank.
Carbon is being
deposited on
glass, logs,
rocks, media
or combustion
chamber surfaces.
Air shutter has become
blocked.
-
Ensure air shutter opening is free of lint or other
obstructions.
Flame is impinging on the
glass, logs, rocks, media
or combustion chamber.
-
Check that the glass, logs, rocks or media are
correctly positioned.
-
Open air shutter to increase the primary air.
-
Check the input rate: check the manifold pressure
and orifi ce size as specifi ed in the instructions.
-
Check that the door gasketing is not broken or
missing and that the seal is tight.
White / grey fi lm
forms.
Sulphur from fuel is being
deposited on glass, logs or
combustion chamber
surfaces.
-
Clean the glass, see “CARE OF GLASS” section
DO NOT CLEAN GLASS WHEN HOT.
-
If deposits are not cleaned off regularly, the glass
may become permanently marked.
Noisy Burner
Media Placement.
-
In some installations, the glass media can lead to
a “puffi ng” sound. Simply remove media covering
burner ports.
ELECTRODE
THERMOCOUPLE
PILOT TUBE
42.32
!
WARNING
ALWAYS LIGHT THE PILOT WHETHER FOR THE FIRST TIME OR IF THE GAS SUPPLY HAS RAN OUT,
WITH THE GLASS DOOR OPEN OR REMOVED.
TURN OFF THE GAS AND ELECTRICAL POWER BEFORE SERVICING THE APPLIANCE.
APPLIANCE MAY BE HOT, DO NOT SERVICE UNTIL APPLIANCE HAS COOLED.
DO NOT USE ABRASIVE CLEANERS.
