NatComm CRU2, User Manual

Page 1: ...CRU2 USER GUIDE For Technical Assistance Please Phone 07 5596 5128 ...

Page 2: ... and Territory departments responsible for Telephone Call Recording should you require further clarification or assistance ACIF recommend that you provide ORAL notification by automatic or manual means BEFORE you commence recording ACIF also advise that you should cease recording if requested by the other party CRU 2 does not have the ability to provide Automatic ORAL notification You must do so m...

Page 3: ...age 20 PACKING LIST Before commencing installation please ensure the following items have been provided with your unit DESCRIPTION QTY CRU 2CALLRECORDLineSharingUnit 1 12VAC Plug Pack Power supply 1 CRS Voice Record Software CD 1 Telephone Line Cord fitted with a male plug 1 Double Telephone Adaptor modular style 1 PC Connection Cable This cable connects CRU 2 to a PC Com Port 1 Serial to USB Adap...

Page 4: ...evice It will also allow you to RECORD telephone calls on an as required basis by simply pressing 3 to START RECORDING and by pressing 4 to STOP RECORDING from any telephone connected to the same line CRU 2 is designed for user installation direct on to an ordinary SINGLE TELEPHONE LINE known as PSTN or POTS and can be connected to ANY telephone socket on this line When a PC with the supplied soft...

Page 5: ...see page 15 e g c CRU2 Recordings If your recordings are of an important nature we suggest that you make your destination folder on your server to guarantee that your files are backed up during your normal backup process PABX TYPE SYSTEM USERS This CRU 2 can also be fitted to a SINGLE SPECIFIC LINE of a Commander or PABX system providing you are not using ISDN lines to allow for Recording of telep...

Page 6: ...ation detailed on page 18 4 Connect the supplied cable with a 9 pin D type connector direct a spare COM Serial port of your PC Connect the other end of the cable direct to the RELAY OUTPUT port of the CRU This cable is necessary to start and stop the recording to your PC If you do not have a Serial Com port available use the supplied USB to Serial Port adaptor Please Note You will need to load the...

Page 7: ...ications Page 7 INSTALLATION DIAGRAM SOURCE SYSTEM L I U PC Sound Card Safety Isolation Transformer Supplied Power Supply Telephone Socket L I N E I N Cable and Adaptor Supplied USB Port 1 2 3 4 5 6 7 8 9 0 Telephone ...

Page 8: ... the licence agreement to continue 7 The CRS program will be automatically loaded into your Start Up menu so that the program will be active every time you turn on your PC 8 With the software program loaded and the supplied serial cable connected to both CRU 2 and a PC Serial COM port your CRS program should open and the COM port used to connect CRU 2 should have been automatically detected and di...

Page 9: ...r telephone conversation back through the PC speakers If this is occurring on your setup you can prevent this by loading Windows Mixer and then selecting a Mute on Line In or b Mute on Volume If possible you should use Mute on Line In If you use Mute on Volume then you may have to DESELECT Mute whenever playing Audio files through your speakers Regretfully not all PC and PC sound cards interact wi...

Page 10: ...or My Computer navigate to C Program Files Record Software MP3 Store you will see a single MP3 file in this folder Double Click this file and your recorded call should play back through your speakers g You can adjust the playback volume by using the slide bar on either the CRS program or in Windows Mixer You can increase or decrease the volume of the recording here If you are not able to RECORD or...

Page 11: ... of CRU 2 see page 18 You can alternatively set CRU 2 to operate in Manual Mode where you will ONLY record calls manually by pressing 3 to START RECORDING and by pressing 4 to STOP RECORDING from any telephone on your line Your recorded telephone calls are automatically converted to MP3 format A selection of MP3 conversion sampling rates are provided which will allow you to select the most appropr...

Page 12: ...h was set up on your PC s hard drive during installation of this software You can change this directory or you can select a Network hard drive for recorded file storage see page 15 When selecting the Auto Save Facility you then have a choice of 1 Using Set File Name Once a file name is entered your subsequent stored files will increment by 1 ie C Recorded Telephone Calls Jane Smith1 Mp3 C Recorded...

Page 13: ...ls 5_08_2005_12_31_18_PM Mp3 If you do not use the Auto Save facility then files will ONLY be saved by clicking the Save Icon displayed within the CRS menu You will then be prompted to save the file in a directory of your choice which will be used for future Manual File Saves Files saved in this manner can be saved in mp3 format or wav format Note In this mode the current call is held in temporary...

Page 14: ...les with a sampling rate which produces GOOD quality for most TELEPHONE LINE applications and uses the least amount of memory Sampling Rate is a term which describes the frequency that a sampling of audio is taken during the record period and saved The more frequently this is done the higher the quality of the recording but the more memory used The DEFAULT SETTING for CRS is STANDARD QUALITY You w...

Page 15: ... is disabled see p13 CHANGE FILE SAVE PATH Your recorded calls are AUTOMATICALLY SAVED in the directory C Program Files Record Software MP3 Store This directory has been set up on your PC s hard drive during installation of this software You can change this directory or you can select a Network hard drive for recorded file storage by navigating through to the required directory and then clicking C...

Page 16: ...can start recording automatically when it detects noise and stops recording automatically when there is no noise then you can ignore this step If your recording device does not have a VOX facility then you will need to connect the supplied cable with Audio connector direct to the PC COM port of the CRU and then connect the other end of the cable to the external START or TRIGGER connector of your r...

Page 17: ...t to an individuals PC or server For further details on these alternative products contact your dealer or National Communications SINGLE LINE PABX INSTALLATION Please Note Requires Installation by a Technician In this situation a technician will need to connect the CRU 2 device in parallel with the appropriate telephone line at the main telephone line distribution frame MDF Once the appropriate te...

Page 18: ...Call Recording AT ANY TIME direct from your telephone YOU CAN START RECORDING telephone calls on an as required basis by simply pressing 3 from any telephone connected to the same line YOU CAN STOP RECORDING telephone calls on an as required basis by simply pressing 4 from any telephone connected to the same line With OUTGOING CALLS only there is a 6 second delay before the 3 or 4 command is execu...

Page 19: ... you replace your sound card The Soundblaster range of sound cards from Creative Labs are recommended as they are inexpensive and commonly available CRS SOFTWARE FAILS TO START RECORDING Ensure that your serial cable is correctly connected to your PC s COM port and also to the PC COM port of CRU 2 Ensure that your CRS software has detected the correct COM port and that it is displayed on your CRS ...

Page 20: ...ng with proof of purchase date and a written statement about the nature of the problem This Warranty shall not apply to any unit which has been subject to alteration modification abuse negligence accident external voltage lightning surge or used in any manner contrary to these instructions The obligation is solely to repair or replace the product The warrantor is not liable for any incidental or c...