Nateks voicecom, Installation Manual

Page 1: ...VOICECOM Voice over Internet Protocol Gateway Installation Manual Read this manual carefully before operation and keep the manual in a proper place NATEKS NETWORKS V2 4 ...

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Page 3: ...ING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS PRODUCT AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL PRODUCT OR ITS S...

Page 4: ...of WAN Port 9 4 Setting a Gateway with WEB Browser 12 Network Settings 13 NAT DDNS 16 Telephony Settings 17 SIP Proxy Settings 18 Advanced Options 19 Line Settings 20 Voice 20 FAX 21 Call Detail Recording 22 Phone Book 22 Speed Dial 23 Language 24 STUN Inquiry 24 Trunk Settings 25 User Accounts 26 Long Distance Control Table 28 Long Distance Exception Table 28 Trunk CPT Settings 29 Save Settings 2...

Page 5: ...domain name where the IP address is dynamically assigned by the ISP It helps users to host a web site or mail server in a PPPoE or DHCP network By enabling the CDR function setting up a simple server administrators are allowed to log and view all call records such as call duration time and date of calls and latency etc The gateway can be assigned with fixed IP address or by DHCP PPPoE It adopts th...

Page 6: ...nctions DHCP server NAT Virtual Server DMZ IP PORT MAC filtering T 30 G III Real Time T 38 Secured T 38 Fax Relay Feasible for Fixed IP address or dynamic IP address network PPPoE DHCP client support DDNS Supports IP to PSTN PSTN to IP applications NAT traversal STUN and UPnP optional Pass through NAT Call Detailed Records CDR Web based firmware upgrade Caller ID Delivery Greeting message Echo Can...

Page 7: ...75 ü When starting up the system the Alarm Run and Power indicators light up After about 40 seconds the Alarm indicator will go off the Run indicator will blink in green and the Power indicator will stay green under normal operation If the Alarm indicator keeps on blinking that means the system is currently communicating with ISP and has not yet obtained IP address ü When the WAN is connected the ...

Page 8: ...Ÿ Gateway can be built under the existing NAT Gateway Assigned with a Public IP Address Gateway has a Public IP address for Internet connection regardless of whether it is a static IP address DHCP using a Cable Modem or PPPoE Dialup ADSL Gateway IP Settings Needed to set up as static IP DHCP or PPPoE NAT STUN Settings Unnecessary Disabled DDNS Settings Unnecessary Disabled ...

Page 9: ...ing to the Default Gateway If the WAN of the IP sharing has static IP address then the NAT IP address is set as the Public IP address of the IP sharing NAT STUN Settings Enable If the WAN of the IP sharing device uses a dynamic IP address then it has to comply with the DDNS settings When suing NAT you must enter the URL Uniform Resource Locator that is registered to the DDNS server The WAN of the ...

Page 10: ...tone When you hear a second dial tone the system is in IVR mode Then enter the function code Example The factory default code is blank Enter you are now in IVR setting mode E g if the code is 1234 then enter 1234 Ÿ FXO Port to use IVR functions dial the phone number of FXO Port using an external line You will hear an instruction enter value and then enter a PIN number The factory default code is b...

Page 11: ...g PPPoE Account 122 Setting PPPoE Password Use in conjunction with the function code 114 select 3 for a PPPoE function 123 Setting NAT IP address 124 Uses NAT 0 Disable 1 Enable Must use in conjunction 151 141 Register to Proxy Server Set Query 0 Disable 1 Enable 152 142 Proxy Server IP address Set Query 153 143 Proxy Server Port Set Query 125 Set Proxy Server account 126 Set Proxy Server password...

Page 12: ...g factory default settings 509 Save settings 900 Setting IVR and the language used on the Web GUI 1 English 2 Traditional Chinese 3 Simplified Chinese 209 Soft Upgrade Recorded Voice File Ÿ The gateway allows users to record their incoming call greeting messages when calling via FXO Ÿ After entering IVR mode dial 132 After hearing Enter value record the incoming call greeting message Hang up the p...

Page 13: ...way is 192 168 1 254 dial 192 168 1 254 Save Settings and Restart Ÿ To save settings dial 509 Save Settings The system will save the settings and please restart the system Please wait for about 30 seconds for the system to restart and then enter 101 to check if the IP address is obtained If the IP address is not repeated it indicates that Gateway has not been properly connected please check if the...

Page 14: ...d Setting Ÿ After entering IVR mode dial 122 after hearing enter value followed by Example If the password is 3ttixike please enter 03 60 60 49 64 49 51 45 Save Settings and Restart To save settings dial 509 Save Settings The system will save the settings and please restart the system Please wait for about 30 seconds for the system to restart and then enter 101 to check if the IP address is obtain...

Page 15: ...2 2 02 C 13 c 43 73 3 03 D 14 d 44 74 4 04 E 15 e 45 75 5 05 F 16 f 46 76 6 06 G 17 g 47 77 7 07 H 18 h 48 78 8 08 I 19 i 49 79 9 09 J 20 j 50 80 K 21 k 51 81 L 22 l 52 82 M 23 m 53 83 N 24 n 54 84 O 25 o 55 85 P 26 p 56 86 Q 27 q 57 87 R 28 r 58 88 S 29 s 59 89 T 30 t 60 90 U 31 u 61 91 V 32 v 62 92 W 33 w 63 93 X 34 x 64 94 Y 35 y 65 _ 95 Z 36 z 66 96 97 98 ...

Page 16: ...ress If the PC is connected to the LAN Port enter the LAN Port IP address The default is 192 168 8 254 Ÿ The following registration screen will appear The factory default settings for Username and Password are set to blank Ÿ After completing and confirming the settings some of the settings will take effect immediately But the network related settings would take effect after Gateway is restarted Pl...

Page 17: ...lup ADSL Basically the last two network connection methods for obtaining an IP address may vary If not familiar with the network connection please contact your local ISP Setting Dynamic IP DHCP Click Uses DHCP to obtain a Dynamic IP address and then click the Accept button at the bottom of the screen Save settings Click System Operation to select Save Settings Restart and then click the Accept but...

Page 18: ...gned with a static IP address the DNS information must be assigned manually Auto Gateway learns DNS1 primary DNS2 secondary addresses from ISP s DHCP server or PPPoE server Manual Enter the DNS1 and DNS2 addresses manually Please be sure the IP addresses are correct otherwise the gateway will not be able to access hosts with its hostname Clone MAC Copy the MAC address of the PC s Ethernet Card ins...

Page 19: ...es not report back within the deadline set by TTL the system will be excluded from the user s list Each Gateway should report to the Phone Books Manager once every 30 seconds ToS DSCP Setting Ÿ Uses ToS Type of Service The voice packet has the highest priority to ensure telecommunication quality Ÿ Uses DSCP The voice packet has the highest priority to ensure telecommunication quality Ÿ HTTP Server...

Page 20: ...Port Enter the STUN server IP address and Listen Port number Ÿ Uses UPnP Add a new function to enable the VoIP gateway s IP traffic to pass through a NAT server This function only works when the NAT server support UPnP and has it enabled Setting up the DDNS Dynamic Domain Name Service to solve the problem of general Gateway which cannot be set up under NAT which uses a dynamic IP address These set...

Page 21: ...FXO detect caller ID Add a new option to detect the Caller ID delivered from PSTN to the FXO port While enabled the Caller ID detected on the FXO port will be send to the SIP Proxy Server on dialing out calls Ÿ Anonymous Call Out CLIR call out without showing caller ID Ÿ Trunk Incoming prompt voices Select the greeting must use the IVR 132 function to record a voice file when ISDN trunk receives a...

Page 22: ... protected network without additional settings or techniques Please make sure your VoIP service provider supports outbound proxy service before enable it Ÿ Proxy Server enter the Proxy Server IP address or URL Uniform Resource Locator Ÿ Proxy Server Port Enter the Proxy Server listen port number The factory default value is 5060 Ÿ TTL Time To Live Enter the desired time interval at which the Gatew...

Page 23: ...dwidth usage Ÿ Echo Canceling Prevents poor telecommunication quality caused by echo interference Ÿ Dial Tone Length Dial on Dial Pause Length Dial off between tones used to set dial tone when a call is being diverted to other extension Ÿ DTMF Detect Sensitivity used to adjust the sensitivity of the telephone keys Ÿ Uses Out Band send DTMF RFC 2833 RFC 2833 To send DTMF keys 0 9 follow the RFC2833...

Page 24: ...uch as G 729 A G 726 G 711 and G 723 1 Since different voice codec have different compression ratios so the sound quality and occupied bandwidths are also different It is recommended to use the default G 723 1 because it occupies less bandwidth and will provide better sound quality Ÿ Jitter Adjust the jitter to receive a packet If the jitter range is too wide it will delay voice transmission Ÿ Cod...

Page 25: ...P or AUTO If selecting TCP and some routers cannot use the Fax function please select UDP instead Ÿ Enable High Quality To ensure better quality Ÿ If T 38 is disabled then the system will use T 30 as the protocol for fax transmission The parameter settings are the same as for voice transmission However enabling the fax function will consume more network resources and will affect transmission quali...

Page 26: ...hone Book This system can set up 100 phone numbers into a phone book and provides an IP address query when calling to other Gateway s If no Phone books manager is set within a Gateway group then all Gateway systems have to set up phone data for each VoIP Gateway to communicate with each other Ÿ Name Please enter Gateway code or an easy to remember name Ÿ Phone Number Enter the desired Gateway numb...

Page 27: ...dphonenumber intothe PhoneNumber column Clickthe Accept buttonatthebottomofthe screen andclick SystemOperation to saveandfinishthesettings For example pick up the handset and dial 55 and a Gateway with the phone number representative number 400 will be connected Method 2 Enter asimple easy to remembertelephonecodeintothe Code column andacompletephonenumber with extensionnumber into the Phone Numbe...

Page 28: ...24 Language The system provides English Russian to display text on Web pages Meanwhile it will change the language for IVR Interactive Voice Response STUN Inquiry ...

Page 29: ...shold The volume below the threshold is used as a standard to determine whether or not to hang up the phone Ÿ Silence Detection Interval If the detected volume is below the threshold and the time exceeds the silence detection interval the system will hang up the phone automatically to avoid keeping the line engaged NOTE If unexpected call drops observed turn off this option and consult your phone ...

Page 30: ...no PIN code is required at this level Generally the PIN at level 5 can remain blank to simplify the phone number Ÿ Enable Enables the PIN code at each level Ÿ Outbound Level The level is divided into 0 5 The levels are in descending order 0 stands for the highest authority and 5 stands for the lowest Description If you wish to restrict a general user who does not need to enter the PIN code to loca...

Page 31: ...ocal Phone Number For example 5168 35020311 If using a trunk line to dial to Gateway A and then making a local call to a remote end through Gateway B then dial Gateway A PIN Code Gateway B Number Local Phone Number When the instruction Enter phone number is given then dial For example 111111 5168 35020311 If using a trunk line to dial to Gateway A and then to the extension line of Gateway B dial G...

Page 32: ...If the users at a higher level cannot dial a number with a certain prefix then users at lowers level also cannot dial a number with the same prefix Long Distance Exception Table This table handles any exceptions to the long distance call table Instruction Ÿ According to the Long Distance Control Table users at Level 2 are prohibited to dial a number with the prefix 0 But if a prefix 09 is set in t...

Page 33: ...eway will use the new parameter to detect whether a call has ended System Operations Save Settings Ÿ Save Settings Save settings after completing The new settings will take effect after the system is restarted Please select Save Settings Ÿ Restart If it is necessary to restart the system please select Restart and click the Accept button ...

Page 34: ...ware Upgrade Server Port The default setting is 6001 Do not change this setting Ÿ Please select I am sure of it and click Accept button to update the software Logout Gateway only allows one user to login at a time so whenever a change is made please save the settings restart the system or logout to avoid the situation where other users cannot login to change settings ...

Page 35: ... second pause NOTE the number of or in Speed Dial Code and Phone Number must correspond E g in Speed Dial Code box must be set in the Phone Number box Usage 1 Usage Speed dial code set as 5 Phone number set as 22525 E g when users dial 513 Gateway automatically dials 2252513 2 Usage Speed dial code set as 04 Phone number set as 2252 E g when users dial 0428825252 Gateway automatically dials 225228...

Page 36: ...ting code for different Gateway extensions 11 2252301 12 3600506 13 6721301 When setting code for the same Gateway extensions 11 2252301 12 2252302 13 2252303 Ÿ Setting code using speed dial characters If users wish to set the following codes 11 2252301 12 2252302 13 2252303 14 2252304 Simply set as below 1 225230 NOTE It is only necessary to enter 1 set of data rather than to enter all sets indiv...

Page 37: ...ave at least 2 digits not including and Dialed Number Processing Flow To maintain maximum flexibility the number dialed will be looked up from several tables defined in the gateway Once no match can be found it will look up again from the registered SIP Proxy Server The look up flow is shown below A complete flow chart is on the next page Speed Dial Table Extension Number Phone Book Phone Book Man...

Page 38: ...efined in the first match case through the gateway Dial the number defined in SpeedDial table Dial D through the first available FXO port to PSTN No Yes No No No No No Yes Yes Yes Yes Yes Is D defined in SIP proxy server Is D defined in Phonebook Manager Is D defined in Phonebook table Is D defined in Extension table ...

Page 39: ...using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Use only the power cord and batteries indicated in this manual Do not dispose of batteries in a fire They may explode Check with local codes for possible special disposal instructions SAVE THESE...