© National Instruments Corporation
C-1
VXI-1500 User Manual
Customer Communication
C
Appendix
For your convenience, this appendix contains forms to help you gather the information necessary to
help us solve technical problems and a form you can use to comment on the product documentation.
When you contact us, we need the information on the Technical Support Form and the configuration
form, if your manual contains one, about your system configuration to answer your questions as
quickly as possible.
National Instruments has technical assistance through electronic, fax, and telephone systems to
quickly provide the information you need. Our electronic services include a bulletin board service,
an FTP site, a Fax-on-Demand system, and e-mail support. If you have a hardware or software
problem, first try the electronic support systems. If the information available on these systems does
not answer your questions, we offer fax and telephone support through our technical support
centers, which are staffed by application engineers.
Electronic Services
Bulletin Board Support
National Instruments has BBS and FTP sites dedicated for 24-hour support with a collection of
files and documents to answer most common customer questions. From these sites, you can also
download the latest instrument drivers, updates, and example programs. For recorded instructions on
how to use the bulletin board and FTP services and for BBS automated information, call
(512) 795-6990. You can access these services at:
United States: (512) 794-5422
Up to 14,400 baud, 8 data bits, 1 stop bit, no parity
United Kingdom: 01635 551422
Up to 9,600 baud, 8 data bits, 1 stop bit, no parity
France: 01 48 65 15 59
Up to 9,600 baud, 8 data bits, 1 stop bit, no parity
FTP Support
To access our FTP site, log on to our Internet host,
ftp.natinst.com
, as
anonymous
and use
your Internet address, such as
joesmith@anywhere.com
, as your password. The support files and
documents are located in the
/
support
directories.
