Information
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1.7
Warranty
National Flooring Equipment Inc. (referred to as “the Company”) warrants that each new unit manufactured
by The Company, to be free from defects in material and workmanship in normal use and service for a
period of twelve (12) months from date of shipment from the Company. For administrative ease, will honor
warranty for a period of fifteen (15) months from date of shipment from the company. Accessories or
equipment furnished and installed on the product by the Company but manufactured by others, including
but not limited to: engines, motors, electrical components, transmissions etc., shall carry the accessory
manufacturers own warranty. Battery warranties are prorated over the warranty period. Customer is
responsible for the inspection of equipment / parts upon delivery. Freight damages reported beyond
authorized time frame will not be honored.
The Company, at its determination of defect, will repair or replace any product or part deemed to be
defective in material or workmanship within specified warranty time period. All product determinations and
/ or repairs will take place at the designated Company repair facility, or at a certified warranty location
designated by the Company. The Company will coordinate and be responsible for all freight expenses
associated with valid warranty claims. Freight and shipping expenses associated with abuse or misuse will
be back charged to the Distributor/Customer. The Company reserves the right to modify, alter or improve
any part / parts without incurring any obligation to replace any part / parts previously sold without such
modified, altered or improved part / parts. In no event shall the seller or manufacturer of the product be
liable for special, incidental, or consequential damages, including loss of profits, whether or not caused by
or resulting from the negligence of seller and / or the manufacturer of the product unless specifically
provided herein. This warranty shall not apply to any products or portions there of which have been
subjected to abuse, misuse, improper installation or operation, lack of recommended maintenance,
electrical failure or abnormal conditions and to products which have been tampered with, altered,
modified, repaired, reworked by anyone not approved or authorized by the Company or used in any
manner inconsistent with the provisions of the above or any instructions or specifications provided with or
for the product. Any and all unauthorized onsite warranty work conducted by unauthorized personnel or
any outside person(s), is not covered by the Company unless the work has been pre-authorized by a
predetermined manufacturer representative. This excludes wearable parts and/or consumables.
Defective or failed material or equipment shall be held at the purchaser’s premises until authorization has
been granted by the Company to return or dispose of defective products. Products returned for final
inspection must be returned with a manufacturer authorized Return Material Authorization (RMA). Any
unauthorized return of equipment will be declined at the dock by the Company. Any non-approved items
returned with approved returned items are subject to rejection and will not be credited. Credit will be
issued for material found to be defective upon the Company’s inspection based on prices at time of
purchase.
TO OBTAIN SERVICE CONTACT NATIONAL FLOORING EQUIPMENT, INC. TOLL FREE AT 800-245-0267 FOR A
REPAIR AUTHORIZATION NUMBER. COD FREIGHT RETURNS WILL NOT BE ACCEPTED. FREIGHT COLLECT
SHIPMENTS WILL NOT BE ACCEPTED. WARRANTY REPAIRS MUST BE ACCOMPANIED BY DATE OF
PURCHASE RECEIPT AND A RETURN/REPAIR AUTHORIZATION NUMBER.
RETURN/REPAIR AUTHORIZATION NUMBER: _____________________________
MACHINE SERIAL NUMBER: ____________________________________________
