33
Part III: Trouble Shooting
If you are still experiencing difficulty after trying the suggestions in this trouble shooting
guide, call 1-541-753-6645 or visit www.naturalpoint.com for advanced customer support.
Problem
Software loads and runs, but LED indicator light on unit does not come on. OR you
receive an message saying: “The system cannot find the file specified” or “The software
could not connect with the trackIR device”
Possible Causes
1. Improper software/ hardware installation.
2. Improper unit alignment.
Solutions
1a. If you connected the trackIR unit before installing the software, do this: Disconnect
the trackIR unit. Right click on My Computer. Go to Properties. Click on Device
Manager. Double click on USB devices. If you see a device listed as “unknown” or
“?” remove that device and reconnect the trackIR unit. If you see a device listed as
“ECT tracker board” then this is not the problem.
1b. Shut down the software and wait 30 seconds. Unplug the trackIR unit from your
USB port. Then plug the trackIR back in to your USB port, wait another 30 seconds
and restart the software.
2. Click the Advanced Settings button on your trackIR software screen. Place a dot on
your forehead or place the ring accessory on your finger and aim the unit at the
object you wish to track. Continue adjusting the unit until a yellow dot appears near
the center of the Data window
Summary of Contents for TrackIR
Page 1: ...N a t u r a l P o i n t T r a c k I R User s Manual version 2 11...
Page 42: ...42...
Page 43: ...43...
Page 44: ...44...