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Part III: Trouble Shooting

If you are still experiencing difficulty after trying the suggestions in this trouble shooting
guide, call 1-541-753-6645 or visit www.naturalpoint.com for advanced customer support.

Problem

Software loads and runs, but LED indicator light on unit does not come on. OR you
receive an message saying: “The system cannot find the file specified” or “The software
could not connect with the trackIR device”

Possible Causes

1. Improper software/ hardware installation.
2. Improper unit alignment.

Solutions

1a. If you connected the trackIR unit before installing the software, do this: Disconnect

the trackIR unit. Right click on My Computer. Go to Properties. Click on Device
Manager. Double click on USB devices.  If you see a device listed as “unknown” or
“?” remove that device and reconnect the trackIR unit.  If you see a device listed as
“ECT tracker board” then this is not the problem.

1b. Shut down the software and wait 30 seconds.  Unplug the trackIR unit from your

USB port. Then plug the trackIR back in to your USB port, wait another 30 seconds
and restart the software.

2.  Click the Advanced Settings button on your trackIR software screen. Place a dot on

your forehead or place the ring accessory on your finger and aim the unit at the
object you wish to track. Continue adjusting the unit until a yellow dot appears near
the center of the Data window

Summary of Contents for TrackIR

Page 1: ...N a t u r a l P o i n t T r a c k I R User s Manual version 2 11...

Page 2: ...f said license agreement Copyright 2001 Eye Control Technologies Inc All rights reserved No part of this publication may be reproduced in any form by any means without express written permission track...

Page 3: ...ick Start Motion Settings 16 SpeedSettings 17 Smoothing Settings 17 Profiles 17 Gravity 17 2 4 Dwell Clicking 19 Overview 19 Dwell Clicking Options 20 2 5 Advanced Settings 24 SettingsMenu 24 Language...

Page 4: ...4 Part One Getting Started 1 0 Minimum System Requirements Windows 98SE Windows ME Windows 2000 or Windows XP Pentium 166 Five 5 megabytes of free hard disk space 24 megabytes of RAM USB connection...

Page 5: ...1 What s Included 1 trackIR 4 FootUSB Cable Extension 40 Dots 2 Rings AT and EG models only Y Breakout Cable for Switch Input 2 Software Diskettes AT and EG models only Extra Rubber Pads for Laptop U...

Page 6: ...ve icon and double click again on the Setup file or designated floppy drive from your computer s My Computer menu 2 Follow the software installation instructions for 2000 XP you will be asked to resta...

Page 7: ...are Wizard will now appear This Wizard will indicate that it has found the ECT NaturalPoint Tracker 10 Repeat steps 6 through 9 When Windows XP displays the message indicating that it has finished ins...

Page 8: ...Point software you will be asked to select your desired language Please select your language and click OK If you wish to change this language later you may do so from the Advanced Settings page 4 Remo...

Page 9: ...ptop Mounting the trackIR can be easily and securely clipped onto most standard laptop screens without any additional equipment Follow the instructions below for quick laptop mounting A To prevent scr...

Page 10: ...together about 1 in the same direction as their natural curve With the trackIR unit facing the same direction as your laptop display screen clip the metal base on by placing the long arm of the base...

Page 11: ...n are shown to the right Hot Keys can be turned on and off by clicking the buttons to the right of each Hot Key 2 Custom profiles button This button pops up a menu that allows you to save and load mul...

Page 12: ...Center Move hot key is depressed For an explanation of this feature see Section 2 3 7a Start at Center on off button This button turns the Center at Start feature on and off This feature can only be...

Page 13: ...bridge of your glasses or headset microphone Place the trackIR unit on top of your monitor or clip to the top of your laptop screen Make sure the trackIR unit is plugged in and the software is runnin...

Page 14: ...ell Clicking while moving the cursor with your head If you feel that the cursor is off center in relation to your head move the cursor against the edge of the screen and bring it back towards the cent...

Page 15: ...mouse Center moves the cursor to the center of the screen Pause stops and starts cursor movement Scroll allows you to scroll through text by moving the cursor above or below a pop up scroll bar To se...

Page 16: ...and let off to click To double click let off then press down and let off again To use this function check the Key Activated button and the Single Key Clicking button Center At Start This feature also...

Page 17: ...orth button on the Quick Start motion settings marked Custom Profiles Use this feature to save your preferred settings To save or load a previously saved setting click in the Profiles button on the lo...

Page 18: ...ns for the Right Switch and Left Switch are displayed on the main software screen in the box marked Switches To assign a different function to one of the switches click on either the Left Switch or Ri...

Page 19: ...ime you click on an object the system will single left click double click right click or drag depending on which button you selected After this function is complete the system will revert back to whic...

Page 20: ...rcle Dwell Clicking is paused Even if Dwell Clicking is paused it can still be used to un pause by simply dwelling on the red circle The second button looks like a single cursor arrow This button is u...

Page 21: ...dwell on an icon When this button appears gray it is locked and you may double click continuously without highlighting the button each time The sixth button looks displays a picture of a hammer and wr...

Page 22: ...box will open which allows you to adjust how long you must hold the cursor in one position before the system clicks and how much movement you are allowed to make while trying to hold the cursor still...

Page 23: ...ft to decrease the amount of movement that the system will ignore Move it to the right to increase the amount of movement the system will ignore The Movement Threshold is also shown as a red target to...

Page 24: ...e menus click on the Advanced Settings button in the upper right hand corner of the main software screen Advanced Settings Settings This sub menu lets you change and customize settings that affect gen...

Page 25: ...u can turn several of the trackIR s object tracking filters and infrared LEDs on or off for custom development work We recommend that customers using the trackIR for general mouse replacement keep all...

Page 26: ...Options This feature allows you to designate which objects you want the Gravity feature to lock on to When the Gravity feature is turned on it will briefly lock the cursor onto any item corresponding...

Page 27: ...nt colored boxes to indicate that the trackIR has decided that they are interference and should not be tracked These boxes are color coded to indicate which filter if any has rejected the object Filte...

Page 28: ...AT models How it works Using the trackIR Ring you can control your computer s cursor by pointing your finger toward any location on your monitor Set Up 1 Place the ring on your right index finger if y...

Page 29: ...the keyboard Use Raise your finger slightly off the keyboard until the cursor beings to move Move your finger slowly from side to side and up and down to get used to the feel of the cursor movement On...

Page 30: ...unit does not come on adjust the unit or move within the trackIR s 50 degree field of view Use The cursor will only move when the Wand button is depressed When you let off the Wand button the unit wi...

Page 31: ...s The trackIR EG and AT models include a functional stereo jack for switch input built into the left side of the unit and a Y Breakout Cable for connecting two switches at once These switches can be u...

Page 32: ...and which is Left click experiment with switch placement to determine your optimal set up The trackIR unit must be tracking an object such as your dot in order to process clicks The unit will not gene...

Page 33: ...e software do this Disconnect the trackIR unit Right click on My Computer Go to Properties Click on Device Manager Double click on USB devices If you see a device listed as unknown or remove that devi...

Page 34: ...check for mislaid dots in the trackIR s 50 degree field of view If there are no other dots in the field of view and the problem persists check for highly reflective items or direct light sources in th...

Page 35: ...to audio feedback when using the wand You should hear one click followed by two fast clicks Problem All or some of my Hot Keys will not work Possible Causes 1 Conflict between selected key function an...

Page 36: ...ng does not work Possible Cause 1 Your trackIR unit is not an AT or EG model 2 Switches and or breakout cable not securely plugged in 3 The trackIR is not tracking an object 4 Switches were plugged in...

Page 37: ...lock onto desired icons Possible Cause 1 Wrong icons selected for Gravity feature Solution 1 Click on Advanced Settings Find the Gravity Menu Uncheck the boxes next to the icons that you do not want...

Page 38: ...ne yellow dot surrounded by a green box in the Data Window Move your head so the cursor travels from one side of the screen to the other If the yellow dot in the data window stops moving at any point...

Page 39: ...ation window Problem Cursor movement feels mushy Possible Cause 1 Incorrect Smoothing setting Solution 1 Move the Smoothing slider bar to the right Problem In Wand mode the system clicks even with the...

Page 40: ...ngs Solution 1 From the Start Menu click on Settings then on Control Panel 2 Double click on the Display icon 3 Click on the Settings tab 4 From the settings menu click on the Advanced button 5 Select...

Page 41: ...button 2 Enter your unit serial number located on the bottom side of your trackIR unit and your zip no 4 or postal code Note if you did not buy your trackIR unit from our online store please contact...

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