Nautilus NE 1000, Owner'S Manual

17

WARRANTY

All Nautilus exercise products are warranted to the retail purchaser to be free from defects in 

materials and workmanship. Warranty coverage valid to the original purchaser only and proof of 
purchase will be required. Any product sold or placed in an application not recommended by Nautilus 
will void any warranty coverage set forth by Nautilus warranty policies and procedures. 

Time Period

Residential Use:

30 years on frame. Parts are covered for 3 years. Electronics are covered for 2 years. 
Labor is covered for one year from date of original purchase.

Institutional Use (NE 3000 only):

15 years on frame. Parts are covered for 2 years. Electronics are covered for 2 years. 
Labor is covered for one year from date of original purchase.

This warranty does not cover 

1. Any component on original equipment which carries a separate consumer warranty of the parts supplier.
2. This warranty excludes wear items that need to be replaced due to normal wear and tear.
3. The Nautilus institutional warranty is limited to light-commercial settings such as hotels, schools, 
apartments or hospitals. This product is not warranted for health club use.
4. Any damage, failure or loss caused by accident, misuse, neglect, abuse, improper assembly, improper  
maintenance, or failure to follow instructions or warnings in Owner’s Manual. 
5. Use of products in a manner or environment for which they were not designed.  

Limitations

The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, 
whether express or implied by operation of law or otherwise, including, but not limited to, warranties of 
merchantability or fitness for a particular purpose. Nautilus shall in no event be liable for incidental or 
consequential losses, damages or expenses in connection with its exercise products.  Nautilus’s 
liability hereunder is expressly limited to the replacement of goods not complying with this warranty or, 
at Nautilus’s election, to the repayment of an amount of the purchase price of the exercise product in 
question. Some states do not permit the exclusion or limitation of implied warranties or incidental or 
consequential damages, so the preceding limitations and exclusions may not apply to you.  

Procedures

Warranty service will be performed by Nautilus or an authorized Nautilus Fitness Dealer.  The origi-
nal purchaser must provide proof of purchase.  Service calls and/or transportation to and from the 
Authorized Nautilus Dealer is the responsibility of the purchaser.  
1. Nautilus will have the option to repair or replace any exercise product(s), which require warranty service.  
2. Nautilus will replace any equipment frame that is structurally defective with a new frame or replace 
the unit with a unit of equal value. Nautilus is not responsible for labor charges in replacing defective frames.  
3. In the event a product cannot be repaired, Nautilus will apply a limited credit reimbursement toward 
another Nautilus exercise product of equal or greater value.  
4. Nautilus is not responsible for dealer labor charges for component changeovers completed after the 
labor-related warranty period(s) stated herein.
5. If you elect to repair an exercise product or part yourself, using the services of someone other than 
an Authorized Nautilus Dealer, or use a replacement part not supplied by Nautilus, Nautilus shall not be 
liable for any cost, damage, failure or loss caused by the use of such unauthorized service or parts.  
6. See your Authorized Nautilus Dealer for service or write to:  
 
    

Technical Services Department

   Nautilus Health & Fitness Group, 1886 Prairie Way Louisville, CO 80027