21
Troubleshooting
3. Go to Full Diagnostic and select the capture period.
4. Click the Start button under the Full Diagnostic heading to
start the capture.
●
When the capture period is finished, a Download button will
appear next to the Start button.
5. Click Download for the capture to be downloaded to the local
PC.
6. Send the diagnostic zip file to technical support.
Note
Diagnostic captures of BACnet MS/TP
communication are output in a “.PCAP” file
extension which is compatible with Wireshark.
Appendix A.6 Wi-Fi Signal Strength
Wi-Fi
<60dBm – Excellent
<70dBm – Very good
<80dBm – Good
>80dBm – Weak
Figure 33: Wi-Fi Signal Strength Listing
Note
If the signal is weak or spotty, try to improve the signal
strength by checking the antenna and the gateway
position.
Summary of Contents for Modbus/BACnet Gateway
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