8. Possible sources of error and their elimination
8.1 The white LED on USB plug A doesn’t light up after the first connection to the USB port.
Make sure that the PC or notebook is turned on, and test the USB port, possibly with another
USB device. If this other USB device works fine, please contact the support center.
8.2 You still don’t get a satfix.
The NL-82004U needs up to 20 minutes for its first satfix on another continent. To get a satfix the
line of sight to the sky must be unobstructed. Move the NL-82004U as far as possible from the
wall. A wall reflects the signal strongly and contributes to the satfix time delay.
8.3 Your PC doesn’t support the auto start function, and doesn’t start the CD-ROM automatically.
http://msdn2.microsoft.com/en-us/library/Aa969329.aspx
8.4. The NL-82004U came in touch with strong jet water. Do not connect the receiver with the
notebook etc. under any circumstances, because it can otherwise be completely and irreparably
destroyed. Return the receiver to our support center, mentioning “water damage”. The support
center will disassemble the receiver, dry it and check its functionality.
The Navilock repair center tries to be as obliging as possible, so please tell us the real reason for
the defect. During the error analysis, we can generally detect if the cause for the defect was an
external cause, water damage, fall, over-voltage or the wrong handling of the unit.
Before visiting your dealer, please contact the Navilock support center. They will try to help you quickly and
without further ado, so that the circumstances of an exchange, which might in any case be unnecessary,
are avoided.
In this case, please write down a detailed description of the error, add this information to your end device
and the software used in this device, as well as the operation environment (operating system, service pack
version, CPU type, storage size, hard disk drive and interface etc.), and send an e-mail to
A support member will look into your problem and work out a solution.
We hope your Navilock product brings you fun and enjoyment!
